Customer Service Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Prolific Hr Consultants

1 - 4 years

1 - 2 Lacs

Kolkata Rajarhat Chinarpark

Posted:4 days ago

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Job Description

Role & Responsibilities:

Handle inbound customer calls and respond to queries related to shipments, deliveries, tracking, and courier services.
Provide accurate information regarding shipment status and delivery updates.
Resolve customer complaints professionally and ensure customer satisfaction.
Coordinate with internal operations teams to resolve shipment-related issues.
Escalate complex customer concerns to the appropriate department for timely resolution.
Ensure high-quality customer service and adherence to company policies.
This is a
non-sales role with no sales targets
.

Preferred Candidate Profile:

Minimum 6 months of experience in a BPO or customer service role is preferred.
Freshers with excellent communication skills may also be considered if eligible.
Good verbal communication skills in English and Hindi; Bengali proficiency will be an advantage.
Strong listening, problem-solving, and interpersonal skills.
Ability to handle customer queries patiently and professionally.
Basic computer knowledge and familiarity with MS Office.
Willingness to work from the Kolkata office.
Comfortable working in a day shift with a fixed Sunday weekly off.
Candidates who can join immediately or on short notice will be preferred.
Interested candidates, please contact HR Milan at 6291197911 to apply.

Skills Required

Inbound Inbound Customer Service Domestic BPO Handling Domestic BPO Customer handling Customer service

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Job Type

Full Time

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Customer Service Executive