Customer Service Executive

About Bhanzu

Bhanzu is an innovative EdTech company transforming the way children learn mathematics through engaging and interactive learning methodologies.

Role Overview

We are looking for a customer-focused Refund & Retention Executive to handle refund requests, resolve parent escalations, and drive student retention by providing effective solutions and ensuring a positive customer experience.

Key Responsibilities

• Handle refund requests and address parent/student concerns.
• Understand reasons for cancellations and identify opportunities for student retention.
• Convince and retain customers through effective communication and problem-solving.
• Coordinate with academic, sales, and finance teams to resolve customer issues.
• Handle escalations related to classes, teaching quality, and learning experience.
• Maintain refund and retention trackers and ensure timely follow-ups.
• Achieve retention targets and minimize student dropouts.

• Required Skills
• Any graduate degree is mandatory.
• 6– 2 years of experience in Customer Support, Retention, Refund Management, or Customer Success.
• Excellent communication and negotiation skills.
• Strong persuasion and problem-solving abilities.
• Experience in EdTech or customer-facing industries is preferred.
• Good knowledge of Excel and Google Sheets.
• Ability to handle escalations.

Pay: ₹400,000.00 - ₹520,000.00 per year

Benefits:

• Food provided
• Health insurance
• Life insurance
• Provident Fund

Ability to commute/relocate:

• HSR Layout, Bengaluru, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

• Bachelor's (Preferred)

Location:

• HSR Layout, Bengaluru, Karnataka (Preferred)

Work Location: In person