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Mouser Electronics logo

Customer Service Assistant - Night Shift Only (0-2 Years Exp)

0 - 4 years

0 Lacs

karnataka

Posted:3 weeks ago| Platform: Shine logo

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Skills Required

typing microsoft word microsoft excel outlook professional verbal written communication fluent in english pc experience interpretation of spreadsheets reports

Work Mode

On-site

Job Type

Full Time

Job Description

You will be working as a Customer Service Assistant at Mouser Electronics, a globally recognized electronic component distributor with a strong commitment to customer service excellence. Mouser, a Berkshire Hathaway company, has been in operation since 1964 and is headquartered in Mansfield, Texas. With over 2500 employees and 27 offices worldwide, Mouser is a leader in the industry with annual revenue exceeding $2 billion. As a Customer Service Assistant, your main responsibility will be to support department objectives by accurately entering and retrieving data using various computer programs. You will ensure optimal customer experience by processing customer requests correctly, proofreading entered material, and generating data reports as necessary. Maintaining high standards of quality and service excellence is crucial in this role. Key responsibilities include efficient data entry, record-keeping, preparing reports, and promoting timely processing of work with a focus on quality and productivity. You will need to demonstrate effective time management, organizational skills, and the ability to work with multiple currencies for processing international orders. Strong analytical, problem-solving, and negotiation skills are essential for success in this role. Your communication skills, both verbal and written, in the local language and English will be important for interacting with customers and supporting local Customer Service teams. Proficiency in Microsoft Windows applications, internet usage, and typing data for long periods are necessary skills for this position. A Bachelor's degree in relevant fields is required. In addition to the primary responsibilities, you may be required to provide chat support in multiple languages, maintain confidentiality, adapt to changing business needs, and uphold the company's total quality and customer service expectations. Regular attendance, professionalism in correspondences, and a desire to provide excellent service are vital aspects of this role. If you are self-motivated, results-oriented, and enjoy working in a team environment while striving for excellence, this role offers opportunities for growth and advancement within the organization.,

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