Customer relationship & Operation Executive

Job Title:

Customer Relationship & Operations Executive
(Full-time, On-site – Male/Female)

Location:

Decode, 3rd Floor, Chitrhar Building, Naval Kishore Road, Hazratganj, Lucknow

Contact:

9044115494

About the Role:

We are looking for a sincere and committed individual (male or female) who can work with dedication and be fully available during working hours. If you're someone who values customer satisfaction, timely communication, and long-term growth, this opportunity is for you.

Key Responsibilities:

• Communicate with customers via email, chat, and phone
• Provide prompt replies to all customer queries and concerns
• Handle billing and manage feedback from customers
• Act as a bridge between the customer and the development team
• Regularly follow up with potential customers who have enquired but haven’t purchased
• Professionally push for sales when needed, without being forceful
• Escalate unresolved issues to the team lead or technical head
• Maintain a record of customer conversations and feedback
• Build long-term relationships with customers and ensure high satisfaction

Requirements:

• Excellent English communication skills (spoken and written)
• (Majority of clients are from non-Hindi speaking states)
• Good typing speed and comfort with writing professional emails & chat messages

• Strong follow-up skills and problem-solving attitude
• Must be committed to long-term growth
• Willing to work from the office (10 AM – 6 PM, Monday to Saturday)Salary & Growth:

• Salary: ₹10,000 – ₹15,000 per month
• Incentives available after successful completion of probation
• Fast-track growth potential as the startup scales
• Opportunity for a long-term, stable career with increasing salary based on performance and commitment

Why Join Us?

We’re a growing startup with ambitious goals. This is a ground-floor opportunity for someone looking to build a serious career. If you stay committed and work with integrity, you will grow with us – just like employees do in top startups and unicorns.

Interested?
Call or WhatsApp: 9044115494/8881642322
Work Location: Decode, 3rd Floor, Chitrahar Building, Naval Kishore Road, Hazratganj, Lucknow
Working Hours: 10 AM – 6 PM, Monday to Saturday

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Language:

• English (Preferred)

Work Location: In person