Customer Relationship Executive

Job Description

Role: In-Side Sales (BDE) Location: Madurai, Tamil Nadu, India Company: PhDiZone About Us: PhDiZone is a leading provider of PhD guidance and assistance, specializing in thesis and dissertation writing services, research methodology support, and comprehensive research assistance. Our mission is to empower scholars and researchers by offering expert support throughout their academic journey. Job Summary: We are seeking a motivated and results-driven Inside Sales Representative to join our team. The ideal candidate will be responsible for converting inbound inquiries into sales, identifying new business opportunities, and maintaining relationships with existing clients. This role requires a deep understanding of our services and the ability to effectively communicate their value to prospective clients. Key Responsibilities: Client Engagement: Respond promptly to inbound inquiries via phone, email, and chat, providing detailed information about our services and addressing any questions or concerns. Sales Conversion: Convert leads into sales by understanding client needs and recommending appropriate services. Relationship Management: Maintain and nurture relationships with existing clients to encourage repeat business and referrals. Market Research: Identify potential markets and clients, and develop strategies to reach them. Reporting: Maintain accurate records of sales activities and client interactions using CRM tools. Qualifications: Education: BE, Master's degree in Business, Marketing, or a related field. Experience: 1 - 3 years of experience in inside sales or customer service, preferably in the educational or research services sector. Strong analytical and presentation skills. Interest or experience in technology, SaaS, or enterprise solutions. Fluent in English; Hindi communication is a plus Skills: Excellent communication and interpersonal skills. Strong persuasive and negotiation abilities. Ability to understand and explain complex services. Proficiency in CRM software and Microsoft Office Suite. Benefits: Competitive salary with performance-based incentives. Opportunity to work with a dynamic team in a growing industry. Professional development and training opportunities. Job Type: Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: Day shift Morning shift Language: English (Preferred) Work Location: In person Speak with the employer +91 9566434440