Customer Relation Executive

Job Description – Customer Relations Executive

Job Title: Customer Relations Executive
Department: Customer Relations & Digital Marketing
Experience: 0–2 Years (Freshers with good communication skills can also apply)

Job Summary

We are looking for a proactive and customer-focused Customer Relations Executive to handle incoming customer enquiries, understand their requirements, coordinate with internal teams, and support business development activities. The candidate should have good communication and negotiation skills, along with a willingness to support digital marketing activities whenever required.

Key Responsibilities

1. Customer Relationship Management

• Handle incoming customer calls, WhatsApp messages and enquiries.
• Understand customer requirements, expectations and project details.
• Explain services, work processes and basic technical details to customers.
• Coordinate with the relevant internal teams and communicate customer requirements accurately.
• Follow up with customers on quotations, proposals and pending enquiries.

2. Business Development & Negotiation

• Discuss pricing, prepare and communicate quotations in coordination with the team.
• Negotiate pricing and close potential business opportunities within approved limits.
• Maintain good customer relationships and ensure customer satisfaction.
• Track enquiries and follow up to improve lead conversion.

3. Internal Team Coordination

• Forward confirmed customer requirements to the respective execution teams.
• Coordinate between customers and internal teams for updates and clarifications.
• Ensure smooth communication and timely responses to customers.

4. Digital Marketing Support

• Assist the digital marketing team during periods of low customer enquiry volume.
• Support social media activities, content coordination and lead generation.
• Assist with basic marketing tasks, online research and campaign-related activities.
• Respond to social media enquiries and direct potential customers to the sales process.

Required Skills

• Good verbal and written communication skills.
• Customer handling and relationship management.
• Basic negotiation and convincing skills.
• Ability to understand customer requirements and explain services.
• Good coordination and follow-up skills.
• Basic computer knowledge, MS Excel and Google Sheets.
• Interest in digital marketing and social media platforms.
• Positive attitude, initiative and willingness to learn.

Key Expectations

• Ensure every customer enquiry is attended to and tracked.
• Maintain proper enquiry and follow-up records.
• Convert potential enquiries into business opportunities.
• Maintain effective coordination between customers and internal teams.
• Actively contribute to digital marketing activities whenever required.

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person