Customer Planning Support

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Customer Planning Support

POSITION PURPOSE:

Job holder is accountable for uninterrupted market supply of pharma products by resolving operational supply issues in the short to mid-term horizon. Work together with Customer Business Partners (CBP) and drives collaborative growth with strategic customers, ensures seamless supply chain & monitor order to cash daily operations.

The goal of position includes, but not limited to: Drive continuous improvement and ensure adherence to KPI targets and efficiency projects to generate positive results. Ensure the correct and timely implementation of change applications on finished goods complied with local regulation. Assuming the role with strong collaboration with Global Supply Management Team (GSM) to evaluate supply and operations plans. Work closely with LSPs to ensure timely delivery and inventory accuracy.

ROLES AND RESPONSIBILITIES:

• Responsible for material master maintenance.
• Conduct monthly stock reconciliation and monitor inventory levels and data accuracy.
• Ensure proper demand upload + reflect in OMP for production planning.
• Coordinate with GSM to ensure proper replenishment and communicate proactively for critical supply situation.
• Monitor change management to ensure compliance with QA and Regulatory Affairs.
• Identify risks of stock-outs/oversupplies, prepare stock-out and write off risk reports (e.g. PLS report).
• Ensure proactive communication sharing with CBP when identifying risk and offer alternatives to mitigate supply issues: transportation mode, One Time Delivery, etc.
• Monitor shipments/deliveries until arrival at the country warehouse and coordinate the proper involvement of EDM/Control Tower if needed.
• Ensure processes and documentation are in place following internal and external compliance by LSPs. Support audits, stock counts and other compliance/Quality activities as required.
• In close partnership with procurement, support tendering activity through all stages of the process to completion.
• Ensure distribution process to the customer works frictionless to meet the requirements of the customers.
• Maintain oversight of warehousing and transport processes, both on and off-system, including stock accuracy, inventory transactions and service performance.
• Manage warehousing and transport costs, by proactively optimizing cost-to serve.
• Ensure seamless supply chain that meets global standards, customer needs reflected in S&OP processes and serviced based on the segmentation.
• Actively support any ad-hoc projects / tasks to support Customer, Business or Market needs
• Act as the key contact to manage the sample process (E-sample system), redressing process in coordination with warehouse and commercial team.
• Coordinate with customs brokers for the customs clearance process
• Safeguard compliance and ensure adherence to internal and external regulations.

Work Relations:

Internal:

• Commercial Stakeholders
• Global Supply Management
• Global Supply Chain Platform
• Global Primary Transportation
• Global Process Owners
• Finance
• Human Resources
• Quality
• Regulatory
• Procurement
Accounting

• Auditors
• Customers
• Warehouse & Logistics Service Providers
• Customs brokers

WHO YOU ARE:

• Bachelor’s degree in a business or a post graduate qualification in supply chain management strongly preferred.
• 5 - 7 years life sciences experience gained at a leading multi-national company.
• Deep understanding of end-to-end supply chain and order-to-cash operations with specific focus on sales and operations planning.
• Digital mind set and knowledge of common supply chain and order-to-cash systems (e.g. SAP)
• Ability to use judgment to provide solutions to complex business problems and think beyond local context.
• Mature business ethics and deep understanding of applicable regulatory requirements.
• Extensive knowledge of process improvement and change management approaches.
• Assertive, competent, confident and resilient.
• Capable to handle stressful and complexity situations.
• Excellent analytical and communication skills.
• Work independently, mature and detail oriented
• Well-developed English language skills, both written and oral.