Customer Interaction Executive

Job description

Customer Interaction Executive

Location :

Job Type : Full-Time

Salary : + Incentives

Age : Below 30

Language : English ( Fluent )

Job Description:

Responding to customer inquiries via phone, email, or in-person interactions.

Build and maintain strong customer relationships to enhance loyalty.

Conducting follow-ups to ensure customer satisfaction.

Handling customer complaints and resolving issues promptly.

Escalating critical issues to the appropriate teams when necessary.

Maintaining customer records and updating databases with relevant information.

Collecting payments from customers as per the agreed terms.

Following up on outstanding dues and ensuring timely payments.

Coordinating with the finance team to resolve payment-related issues.

Requirements:

>Bachelor’s/Master’s degree in any stream.

>1–2 years of experience in the Customer Relationship

>Strong communication and interpersonal skills.

>Self-motivated and able to work in a target-driven environment.

>Proven experience in maintaining good relationships with clients and handling monthly repayments.

Customer Relation: 1 year (Required)

Language:

English, Hindi and Malayalam (Required)

Job Type: Full-time

Pay: per month

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement
• Paid time off

Ability to commute/relocate:

• Cochin, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you Ready to join Immediately?

Experience:

• Customer service: 2 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person