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Customer Experience Operations Lead - Gen AI & Cloud Infrastructure Neysa

12.0 - 16.0 years

0 Lacs

maharashtra

On-site

The Customer Experience Lead at Neysa will be responsible for overseeing the entire customer lifecycle, from onboarding to renewal, ensuring an exceptional customer experience with a focus on governance, engagement, and growth. This role will lead strategic initiatives to enhance customer relationships, identify upselling and cross-selling opportunities, and drive long-term retention by ensuring customers achieve maximum value from Neysa's AI-powered solutions. The ideal candidate will have extensive experience in customer success, lifecycle management, and a solid understanding of AI-driven platforms, particularly in cloud-based environments. Key Responsibilities: Customer Governance: Devel...

Posted 3 months ago

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