Customer Excellence Executive (Kannada Speaking ) Fresher Job

Job Description

About the job: Key responsibilities: 1. Respond to customers' grievances with priority and work to resolve them satisfactorily 2. Identify critical matters and escalate them to appropriate level for resolution to minimize the adverse impact on the relationship 3. Courteously interact with customers, understand their needs, and strive to maintain positive experiences 4. Work on improving service metrics including timely fulfilment, complaint addressals, and other recurring qualitative issues 5. Coordinate and support field team and customers in understanding statements through the app and achieve resolution in billing and payment issues 6. Develop FAQ responses, log issues, compliments, and complaints 7. Guide internal members especially new ones and customers regarding escalation channels so they can leverage available systems and functional support 8. Call customers to gather more information on recurring issues and feedback on service Who can apply: Only those candidates can apply who: Salary: ₹ 2,40,000 - 3,60,000 /year Experience: 0 year(s) Deadline: 2025-06-12 23:59:59 Skills required: MS-Office, English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken) and Kannada Proficiency (Spoken) Other Requirements: 1. Empathy and listening skills 2. Comfortable in using online and offline channels to help resolve issues and provide quick response to inquiries. 3. Kannada Speaking Language is mandatory . About Company: Autoverse Mobility is a leading distributor of auto parts headquartered in Bengaluru. The company offers an entire universe of car spare parts and consumables, be it OEM or high-quality OES (aftermarket brands). Autoverse is committed to providing genuine parts at the best price, availability, and doorstep delivery to multi-brand car workshops (garages) and end customers. The Company has presence across Bengaluru through its own retail stores and arranges parts from a nationwide network of vendors.