Customer Engineer, EcoLearn

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• Familiarity with learning platforms or educational technology
• Experience with platform engineering (e.g., Infrastructure-as-Code, automation, image management or repository management), virtual machine concepts, or container concepts.
• Experience delivering technical presentations.

Preferred qualifications:

• Experience working with the startup ecosystem.
• Experience prospecting, and building and maintaining new customer relationships from scratch.
• Provide feedback to enhance product usability.

About the job

Join EcoLearn as a Customer Experience Associate and ensure learners have a seamless experience. In this role, you'll engage with users, resolve issues, and provide feedback to improve our platform, gaining exposure to educational technology and user experience enhancement.

Responsibilities

• Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
• Structure and execute prototyping workshops to prove out proposed architectures, developing best practices, and documenting blocking requirements for prioritization with engineering.

Hiring Process:

• Resume Review
• ENGST Exam
• Online Assessment (OA)
• 1-2 Interviews
• Offer Letter

Each stage is evaluated by our human hiring panel for a thorough and equitable selection process.