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Customer Engagement Intern

0 years

0 Lacs

Gurugram, Haryana

Posted:3 weeks ago| Platform: SimplyHired logo

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Skills Required

Internship Communication skills

Work Mode

On-site

Job Description

Key Responsibilities:
  • Collaborate with the Customer Success team to enhance the overall learner experience across all programs
  • Assist in onboarding and orientation sessions, helping learners smoothly transition into their learning journey
  • Maintain accurate and up-to-date CRM records, including learner profiles and support tickets
  • Provide timely mentorship reminders and coordinate interview schedules for Cohort-based programs
  • Track and maintain records of mentorship sessions and collect feedback from live sessions
  • Engage with customers to capture success stories and testimonials for community and marketing use
  • Respond promptly to platform-related queries via email and phone, ensuring a seamless user experience
  • Support overall learner operations by updating internal systems and contributing to continuous process improvement

Who Should Apply:
  • Students or recent graduates with a background in Business, Marketing, or Communication
  • Strong communication skills (verbal and written)
  • Passionate about EdTech, learning, and working with people
  • Comfortable working with tools like CRM, Excel, Google Sheets

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