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Customer Contact Comms New Associate - Voice

Customer Contact Comms New Associate - Voice

Accenture in India

0 - 3 years

0 Lacs

karnataka

Posted:1 week ago| Platform: Shine logo

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Skills Required

customer support typing omnichannel customer communications email chat process

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Contact Comms New Associate - Voice at Accenture, you will be aligned with the Customer Support vertical to assist in managing and resolving customer queries, handling escalations and complaints, and providing optimal resolutions. Your responsibilities will include closing faults and complaints within SLAs. Customer communications play a crucial role in interactions between customers and businesses across various channels such as phone, text, chat, and face-to-face meetings. We are looking for individuals with the ability to handle disputes, meet deadlines, adapt to changes, learn quickly, and maintain a commitment to quality. In this role, you will solve routine problems based on guidelines and precedents, with primary interactions within your team and direct supervisor. Detailed instructions will be provided for all tasks, and decisions made will impact your own work under close supervision. This position involves working as an individual contributor within a team with a defined scope of work. Please be aware that this role may require you to work in rotational shifts. Qualifications: Any Graduation Experience: 0 to 1 year Join us at Accenture, a global professional services company with expertise in digital, cloud, and security solutions. Our dedicated team of 699,000 professionals across 120 countries delivers innovative technology and operational services to create value and shared success for our clients, people, shareholders, partners, and communities. Visit www.accenture.com for more information.,

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