Customer Contact Comms New Associate - Messaging

You will be joining Accenture as a Customer Contact Comms New Associate - Messaging with a focus on Omnichannel - Customer Communications. As part of the Customer Support vertical, your main responsibilities will include managing and resolving customer queries, handling escalations and complaints, and providing optimal solutions to ensure customer satisfaction. You will be expected to close faults and complaints within the specified SLAs. To excel in this role, you should possess the ability to handle disputes effectively, meet deadlines consistently, and demonstrate adaptability and flexibility. Quick learning agility and a strong commitment to maintaining high-quality standards are also essential for success in this position. In your day-to-day tasks, you will be required to address routine problems by following established guidelines and seeking guidance from your supervisor when necessary. Your interactions will primarily be within your team and with your direct supervisor. You will receive detailed instructions for all assignments, and your decisions will be closely monitored to ensure accuracy and efficiency. As an individual contributor within a team, your scope of work will be predefined and focused. It's important to note that this role may involve working in rotational shifts to support business operations effectively. If you are a recent graduate with 0 to 1 year of experience, possess good communication skills, and are proficient in email and chat processes, this role could be an ideal fit for you. Join Accenture in leveraging technology and human ingenuity to drive value and success for clients across various industries and geographies. Visit www.accenture.com to learn more about our global professional services company and the exciting opportunities we offer.,