2040 Customer Complaints Jobs - Page 17

STERLING BIOTECH LIMITED is looking for Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

Intercontinental Hotels Group India Private Limited is looking for Housekeeping Supervisor to join our dynamic team and embark on a rewarding career journey Assigns the staff their duties and inspects work for conformance to prescribed standards of cleanliness Check rooms and common areas, including stairways and lounge areas, for cleanliness Performs cleaning duties in cases of emergency or staff shortage Establish and educate staff on cleanliness, tidiness and hygiene standards Motivate team members and resolve any issues that occur on the jobRespond to customer complaints and special requests

Location : Lower Parel, Mumbai. Service recovery is a customer grievance handling unit. The potential candidate will be responsible to handle IRDA complaints, PMO office, IGMS, Branches, call centre/e-mail/chat, customer walk ins and Sr. Management escalations. What does the job entail? Responsible for resolving customer queries and service requests received through email Ensure service interactions are dealt with promptly including service recovery Responsible for closing HNI Policy Servicing FR raised with TAT Responsible for ensuring Maturity and Annuity credits happen to customers on due dates by co ordinating with customers and stakeholders for submission and process of requests on time Drive targets for ensuring HNI/NRI Unclaimed balance Drive targets for reducing email FRs by curbing trigger of incorrect FR /Co ordinating with customer for faster closure of FRs Deliver best in class customer experience in the service interactions leading to improved VOC Identify gaps in existing processes and work with various project teams to drive improvements Ensure SLA's, TAT's, Productivity and Quality metrics are met as per defined targets Essential conditions: Education: Graduation Work exp: 2+ years into BFSI Sector Service Recovery Work related skills: Good in Excel, process of cross-functional departments and effective communication skills. For more information: Komal B./ HR Team Phone/WhatsApp: +91 93289 59079 Email : komal@tekpillar.com

Location : Lower Parel, Mumbai. Service recovery is a customer grievance handling unit. The potential candidate will be responsible to handle IRDA complaints, PMO office, IGMS, Branches, call centre/e-mail/chat, customer walk ins and Sr. Management escalations. What does the job entail? Responsible for resolving customer queries and service requests received through email Ensure service interactions are dealt with promptly including service recovery Responsible for closing HNI Policy Servicing FR raised with TAT Responsible for ensuring Maturity and Annuity credits happen to customers on due dates by co ordinating with customers and stakeholders for submission and process of requests on time Drive targets for ensuring HNI/NRI Unclaimed balance Drive targets for reducing email FRs by curbing trigger of incorrect FR /Co ordinating with customer for faster closure of FRs Deliver best in class customer experience in the service interactions leading to improved VOC Identify gaps in existing processes and work with various project teams to drive improvements Ensure SLA's, TAT's, Productivity and Quality metrics are met as per defined targets Essential conditions: Education: Graduation Work exp: 2+ years into BFSI Sector Service Recovery Work related skills: Good in Excel, process of cross-functional departments and effective communication skills. For more information: Komal B./ HR Team Phone/WhatsApp: +91 93289 59079 Email : komal@tekpillar.com

VACANCY FORM Position Vacant : Sr. Executive Customer Relations (Real Estate) No. Of Vacancies : 1 Reporting : Reporting to Customer Relationship Manager Organization Name : Sanya Infrastructure Pvt. Ltd. Company Profile (Industry, Size, Products/Services, Standing in India/World etc.) Sanya Group is an ISO 9001-2000 diversified group engaged Real Estate, Hospitality, Medical Facilities, Diagnostics Centers and FMCG goods. The Group is into a JV with leading national brand Godrej for a residential project Godrej Summit in the prime and fast growing Sector-104, Gurugram, adjacent to the Dwarka - Expressway. A proud owner of the elite 5 star hotel Courtyard by Marriott in Gurugram, the Group is also developing Housing Projects, Commercial Complexes, Shopping Malls, Townships and SEZ Pan India. The Group also owns and operates in Gujarat and Madhya Pradesh. 14 imaging and diagnostic centers in two states. Level of designation (Managerial/Non Managerial) : Sr. Executive Customer Relations Functional area : Customer Relations Industry : Real Estate/Infrastructure Desired work experience ( in complete years ) : Minimum : 02 years Maximum : 05 years Compensation Offered : 4 - 4.5 lakh per annum Location of posting : Based in Gurugram Contact Information: Name : Rohit Puri Designation : HR Manager Company : Sanya Infrastructure Pvt. Ltd Address : Plot No. 27B, Sector Road, B Block, Sushant Lok Phase -1, Sector -27, Gurugram. E mail id : rohit.puri@sanyagroup.in State : Haryana-122001 Phone (s) : 9811340958 Job Description / Responsibilities : Responsible for Customer Satisfaction. Build and maintain relationships with the entire customer base . Responsible in maintaining MIS and closely work for Preparation of Final work Report. Co-ordinating with the internal partners and middle office teams for the process improvement & updating the MIS reports. Responsible for Demand generation, Cheques validation, Sales Order, Generation, Customer Master, Material, Debit & Credit Note creation. Responsible for handling customers & entire customer data base. Attending customers visits with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process. Managing post booking customer services till delivery / possession stage. Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call. Collection of payment dues, against demands generated with construction progress Assisting customers on allotment , Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, Bank Loan processing of documents Managing post booking customer services till delivery /possession stage. Build & maintain relationships with clients. Escalating & resolving the concerns as raised by clients. Conduct business reviews to make sure that the clients are satisfied with the service. Coordinate with Internal departments to ensure that the business needs are fulfilled effectively. Ensure regular monitoring of project, progress and update the clients on the same. Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service. To maintain relationship with clients and coordinate on client queries post booking formalities till possession. To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc. Ensure the compliance with the process and procedures made by the company and ensure its effective implementation during the complete process. To prepare various reports on daily, weekly, quarterly and monthly basis. Excellent communication and interpersonal skills. Good hands on experience in advance excel formulas and have handled ERP (Sales Tracking Software) Desired profile : Graduate Proven work Experience and Knowledge as a Customer Relations in Real Estate specially in Commercial / Retail sector. background in customer acquisition strategies. Technical expertise with CR and analytical systems Strong communication skills along with a customer-oriented attitude Should have experience and expertise of Real Estate. in-depth understanding and knowledge of the Real Estate. Team Leader with great Entrepreneurial attitude with good communication skills. Be energetic and passionate . Good understanding of the Real Estate Market. Integrity towards the organization. Excellent problem solving and Customer Relationship Skills. -

SUMMARY Hiring freshers for Customer Support Representative at Kolkata, Salary upto 2.5lpa Responsibilities: Handling incoming calls and responding to customer emails Resolving customer complaints and issues Assisting customers with product information and placing orders Identifying and escalating issues to supervisors Providing exceptional customer service and support Requirements Undergraduate or Graduate degree Excellent communication skills in English Ability to work in different time zones and flexible with shifts Strong technical knowledge Familiarity with customer service principles and practices Shift: US Shift (evening & night shift) Week Off: 2 days rotational week off. 5 Days working 6months Experience in international Voice Process can also apply. (More than 6months are not required) Benefits Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Responsible for the Investigation of customer complaints received from telecollections via RTS. Job Responsibility Investigation of assigned customer complaints Root cause analysis of complaints and suggest corrective actions Primary contact for all customer experience reporting and complaint handling activities This individual is responsible for independently receiving, documenting, investigating, and coordinating responses on all complaints. Ensures timely investigation of and response to all complaints. This involves initiating and participating in investigations and corrective action arising from complaints. Maintains current and complete complaint files. Performs analyses of complaints and implant reports for trends and identification of potential corrective or preventive actions

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Monitor in-process and final inspection of Bright Bars (e.g., diameter, straightness, surface finish, microstructure, mechanical properties). Ensure proper usage and calibration of measuring instruments (e.g., micrometers, roughness testers, UTS machines, etc.). Maintain inspection records and ensure traceability of batches. Support implementation and maintenance of quality management systems. Conduct internal audits and facilitate external audits by clients and certification bodies. Ensure compliance with product and process specifications. Analyze customer complaints (e.g., surface defects, dimensional issues). Coordinate with production and technical teams to identify root causes and implement corrective & preventive actions. Prepare customer complaint reports and ensure timely resolution. Prepare and maintain quality-related documentation such as inspection reports, test certificates, control plans, and SOPs. Submit regular quality performance reports to management. Maintain Material Test Certificates (MTCs) and inspection reports as per customer and regulatory needs. Lead initiatives for process improvement, defect reduction, and cost savings using quality tools . Participate in cross-functional teams for lean, Kaizen, or Six Sigma projects. Guide quality inspectors and technicians. Conduct training on quality standards, inspection techniques, and work instructions.

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Hiring For Service Engineer for lab testing instruments and equipments manufacturing company. Experience : 2+ years of experience in servicing lab equipment or similar technical roles. Salary Range: Upto 30k inhand Job Location : Mumbai , Ahmedabad , Bangalore Interested Candidates can share their CVs on below mail: neeta.yadav@adecco.com or Call on 6364920546. Role & responsibilities Installation and Commissioning Install and set up lab testing instruments at client sites. Ensure proper calibration and configuration of instruments to meet specifications. Maintenance and Repair Perform routine maintenance to ensure equipment operates efficiently. Diagnose and resolve technical issues, including hardware and software problems. Customer Support Provide on-site and remote technical support to clients. Train clients on the proper use and maintenance of instruments. Documentation Maintain detailed records of installations, maintenance, and repairs. Prepare service reports and submit them to the technical manager. Product Feedback and Improvement Collect feedback from clients regarding instrument performance. Collaborate with the R&D and Quality teams to suggest product improvements. Compliance Adhere to safety protocols and ensure instruments meet regulatory standards. Preferred candidate profile Education: Diploma/Degree/ITI in Electronics/Electrical or a related field. Experience: 2-7 years of experience in servicing lab equipment or similar technical roles. Technical Skills: Knowledge of troubleshooting electronic and mechanical systems. Travel: Willingness to travel to client sites, including outstation locations, as required.

Roles and Responsibilities Manage after-sales service operations, ensuring timely resolution of customer complaints and issues. Provide excellent customer support through phone calls, emails, or chats to resolve queries related to products/services. Handle incoming customer inquiries, troubleshoot problems, and escalate complex issues when necessary.

Dear All, We have urgent opening for Executive customer support - Chakan (Pune) Location Please find below Job description. Role & responsibilities 1)To look after Installation & services like Maintenance & Troubleshooting of GPS Units. 2)Need to visit Customer Site regularly & resolve their Problem related to GPS. 3)Basic Knowledge of electronics & electrical with multimeter knowledge is must. 4)Should be Energetic & ready to do field Job. 5)Should be customer friendly. 6)Two-wheeler is a must 7) Fresher with ITI or Diploma degree preferably in Electronics. Company Website- www.aryaomnitalk.com Preferred candidate profile Experience - 0 to 3 years Education - ITI/ Diploma (Electrical/Electronics) Must have Bike Perks and Benefits Mediclaim Travelling Allowance Interested Candidates can Share CV on yogini.pattekar@aryaomnitalk.com or call on 7757091336

CSR will be responsible (in person, on phone, or via email) and assist them with their queries provide detailed information about vehicles, features & promotions Handle & resolve customer complaints or escalate issue follow up with customers

Process- One Assist Experience- fresher/experience Salary : 14000 to 16000 inhand for non lingaul Salary - 18000 for Tamil, kannada, telugu Week off- Rotational off Shift- Day Rotational shift Rounds of interview : HR, Ops, Client. Required Candidate profile HSC is mandate Job location - Ghansoli More Detail Contact HR Rohan:- 8177871758 (WhatsApp/Call)

"Hiring for Customer Support - Voice Process" Required: Min. 1 Year' Experience into Customer Support Languages Preferences: Hindi and English is must Should be an immediate joiner Location: Bangalore Qualification: Min. 12th Work from office CTC: 37k (Take home 32k) 6 Days Working; 1 day rotational off Day Shifts Contact: Archana- 9332827358

Hyderabad Institute Of Excellence Junior College is looking for Store Manager to join our dynamic team and embark on a rewarding career journey. Delivering excellent service to ensure high levels of customer satisfaction. Motivating the sales team to meet sales objectives by training and mentoring staff. Creating business strategies to attract new customers, expand store traffic, and enhance profitability. Hiring, training, and overseeing new staff. Responding to customer complaints and concerns in a professional manner. Ensuring store compliance with health and safety regulations. Developing and arranging promotional material and in - store displays. Preparing detailed reports on buying trends, customer requirements, and profits. Undertaking store administration duties such as managing store budgets and updating financial records. Monitoring inventory levels and ordering new item

Replotify Infra Solutions is looking for Telecalling to join our dynamic team and embark on a rewarding career journey. A telecaller is a customer service representative who contacts customers over the telephone. A typical job description for a telecaller includes the following responsibilities : 1. Make outbound calls to customers to promote products and services, or follow up on recent purchases. 2. Respond to customer inquiries and provide information about products and services. 3. Resolve customer complaints and provide appropriate solutions. 4. Keep records of all customer interactions and transactions, updating customer information in a database as necessary. 5. Meet and exceed sales and customer satisfaction targets. 6. Continuously improve product and service knowledge to provide accurate information to customers. 7. Stay up - to - date with industry developments and maintain a working knowledge of competitor offerings. 8. Follow all company policies and procedures, including those related to confidentiality and data security. 9. Participate in training and development opportunities to improve skills and knowledge. 10. Adhere to schedules and work efficiently under pressure to meet deadlines.

We are looking to hire an experienced, Student Admission Counsellor for outbound / inbound telephone calls to achieve admission targets. The executive s responsibilities include assisting with student inquiries, as well as maintaining an accurate record of all calls made and received. You should also be able to liaise with the appropriate departments to resolve customer complaints. Roles and Responsibilities Responsible for making outbound calls and regular follow up on leads assigned. Generating leads through tele calling & explain about the programmes offered by the institutions. Maintain qualified leads & unqualify leads, customer contact details, feedback and follow-up systematically through telephone calls, recording all details in the CRM. Achieve the designated targets. Handle any other admissions and outreach task assigned by the Manager, Admissions Engage with students and parents in a warm and friendly tone, yet professionally handle the interaction ensuring to provide all required information about the course offerings Should rigorously follow-up on all activities related to admissions and exhibit attention to detail Continually meeting or exceedingly daily and monthly targets with respect to call volume and sales. Desired Candidate Profile Any Degree or equivalent. Minimum 1 year of Work experience as a Tele caller, or a similar role. (Freshers also welcome) Exceptional oral and written communication skills. Ability to work in a team or individually as and when required. Ability to manage and handle multiple tasks. Language - Tamil, English and Malayalam Require female candidate and willing to Join Immediately.

Job Description Position S0/ AM/ DM No. of Positions Department Direct Sales Force Function CAT-Elite Reporting to Branch Relationship Manager Band 5/5A/5B Location - Comp. Job Summary Is responsible for generating revenue by focussing on Service to sales through relationship management, sales productivity-per-executive, thereby achieving sales & service targets. Also has the flexibility to increase productivity and meet targets through self-sourced business from HNI clientele. Key Responsibilities Maintain Customer Relationship Build sustainable relationships and trust with customer via open and interactive communication Regular & timely interaction with the customer via various modes like calls, whatsapp, EDMs etc. as decided per the business plan Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.) Perform annual protection review calls as per the timelines Campaign Calling Perform Segmented product based campaigns including GLIP, SWP, FWP and others Perform Service Request Calls Keep records of customer interactions and ensuring timely processing of client service request Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Provide accurate, valid and complete information by using the right methods/tools Ensuring business hygiene by controlling vectors like 13 th month persistency, incident rate and free-looking etc. Essential Qualifications Graduate Good to Have Certifications in Financial markets like - AMFI/CFP, Gender - Female (Preferred) Minimum 1 Yrs. of experience in selling any financial products Competence required Good Communication (Verbal & Written), Experience in selling multiple financial products, Interpersonal communication, Customer centricity, Experience in sales verticals dealing with HNI customers Job Description Position S0/ AM/ DM No. of Positions Department Direct Sales Force Function CAT-Elite Reporting to Branch Relationship Manager Band 5/5A/5B Location - Comp. Job Summary Is responsible for generating revenue by focussing on Service to sales through relationship management, sales productivity-per-executive, thereby achieving sales & service targets. Also has the flexibility to increase productivity and meet targets through self-sourced business from HNI clientele. Key Responsibilities Maintain Customer Relationship Build sustainable relationships and trust with customer via open and interactive communication Regular & timely interaction with the customer via various modes like calls, whatsapp, EDMs etc. as decided per the business plan Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.) Perform annual protection review calls as per the timelines Campaign Calling Perform Segmented product based campaigns including GLIP, SWP, FWP and others Perform Service Request Calls Keep records of customer interactions and ensuring timely processing of client service request Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Provide accurate, valid and complete information by using the right methods/tools Ensuring business hygiene by controlling vectors like 13 th month persistency, incident rate and free-looking etc. Essential Qualifications Graduate Good to Have Certifications in Financial markets like - AMFI/CFP, Gender - Female (Preferred) Minimum 1 Yrs. of experience in selling any financial products Competence required Good Communication (Verbal & Written), Experience in selling multiple financial products, Interpersonal communication, Customer centricity, Experience in sales verticals dealing with HNI customers

Job Description Position RM/PRM/SPRM No. of Positions Department Direct Sales Force Function Elite Reporting to Cluster Manager - Elite Band 5/5A/5B Location - Comp. Key Responsibilities Maintain Customer Relationship Build sustainable relationships and trust with customer via open and interactive communication Regular & timely interaction with the customer via various modes like calls, whatsapp, EDMs etc. as decided per the business plan Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.) Perform annual protection review calls as per the timelines Campaign Calling Perform Segmented product based campaigns including GLIP, SWP, FWP and others Ensure that the customers are aware of the offering and do not have any confusion regarding the same Perform Service Request Calls Keep records of customer interactions, process customer accounts and file documents Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Provide accurate, valid and complete information by using the right methods/tools Identify and assess customers needs to achieve satisfaction Essential qualifications and experience Certifications in Financial markets Like - AMFI / CFP , Gender - Female (Preferred) Minimum 3 Yrs. of experience in selling multiple financial products to affluent and HNI customers Competence required Good Communication (Verbal & Written), Experience in selling multiple financial products, Interpersonal communication, Customer centricity, Experience in sales verticals dealing with HNI customers Job Description Position RM/PRM/SPRM No. of Positions Department Direct Sales Force Function Elite Reporting to Cluster Manager - Elite Band 5/5A/5B Location - Comp. Key Responsibilities Maintain Customer Relationship Build sustainable relationships and trust with customer via open and interactive communication Regular & timely interaction with the customer via various modes like calls, whatsapp, EDMs etc. as decided per the business plan Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.) Perform annual protection review calls as per the timelines Campaign Calling Perform Segmented product based campaigns including GLIP, SWP, FWP and others Ensure that the customers are aware of the offering and do not have any confusion regarding the same Perform Service Request Calls Keep records of customer interactions, process customer accounts and file documents Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Provide accurate, valid and complete information by using the right methods/tools Identify and assess customers needs to achieve satisfaction Essential qualifications and experience Certifications in Financial markets Like - AMFI / CFP , Gender - Female (Preferred) Minimum 3 Yrs. of experience in selling multiple financial products to affluent and HNI customers Competence required Good Communication (Verbal & Written), Experience in selling multiple financial products, Interpersonal communication, Customer centricity, Experience in sales verticals dealing with HNI customers

Job Title : Sales Co-Ordinator Company : Vashi Integrated Solutions Ltd. Location : Multiple locations (Tier 1 cities across India) Regional Language - Marathi / Gujrati / Hindi / Kannada / Telugu / Tamil (any one) Qualification : Any Graduate/B.E /Diploma (Electrical & Mechanical background preferred) Experience : 0-3 years Job Type : Full-time Website : https://corp.vashiisl.com/ About us:- Vashi Integrated Solutions is a One Stop integrated Solution Provider for Industrial and Commercial Sourcing needs of public and private customers in different segments: Panel Manufacturers, Machine Manufacturers, End Users, Projects, and Electrical Contractors, Solar and Retail. We are a leading distributor since 1978 for Industrial products. Our team of 1000 + members are engaged to provide technical and sourcing solutions to save time and cost. We invest in a wide range of inventory of items required in different industries. We serve as an extended warehouse to many customers thus assuring them to work on lean inventories and enhanced productivity. Role: The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction. The Sales Co-Ordinator will be the first point of contact for our customers, addressing their needs and concerns in a timely and efficient manner. Responsibilities: Provide excellent customer service through various channels, including phone, email, and chat. Respond promptly to customer inquiries, identify and resolve issues, and escalate problems when necessary. Handle customer complaints with empathy and professionalism, finding appropriate solutions to ensure customer satisfaction. Maintain a thorough understanding of our products and services to effectively assist customers with their inquiries. Document and track customer interactions and resolutions in the companys CRM system. Collaborate with other departments to resolve complex customer issues and provide feedback on product or service improvements. Stay updated on product knowledge, industry trends, and customer service best practices. Identify opportunities to upsell or cross-sell products and services to existing customers. Assist in the development and improvement of sales/operations processes and procedures. Meet and exceed individual and team performance goals. Qualifications: Proven experience in a sales coordination or customer support. Excellent communication skills, both written and verbal (English) Strong problem-solving and decision-making abilities. Ability to work well in a team environment and collaborate with colleagues from various departments. Familiarity with customer relationship management (CRM) software. Ability to multitask and prioritize in a fast-paced environment. Empathy and patience when dealing with customer issues. Proactive and self-motivated with a positive attitude.