2040 Customer Complaints Jobs - Page 16

Manage incoming phone calls • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication

KP Group is looking for Sr. Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Candidate should have worked in Car/Truck Dealership as Service Technician for at least 3 - 4 years, required hands on experience in servicing / diagnosing / testing various customer complaints and ability to fix the concern through proper standard operating procedure like following workshop manual, technical bulletin etc., Candidate may have additional Service role experience like technical supervisor, Service advisor, Floor supervisor etc., is preferred Candidate should have proficiency in terms of reading the publications, understand and apply it for claims assessing Diploma / Engineering - Mech / AUto Claims assessing across the globe for the assigned commodity Capacity utilization of 100% for the assigned commodity Maintain claim mix proportionate to intake in the respective commodity Maintain quality of 98% for the assigned commodity Identify concerns during assessment to discuss with Leads for further improvement in claim controls Inputs to standardize the assessing steps / rules / practices / cost opportunities across the globe Commodity based recommended trainings in STARS/Warranty trainings in wingspan as suggested by the Leadership team Check SharePoint and action market queries with in a day

POSITION SUMMARY: The Senior Sales Technician is responsible together with the sales manager for growing the sales and margin for the region and customers under his/her responsibility. Working close with both Sales, R&D and the customers. Formal Education: Higher level education in a related field Knowledge & Experience: Minimum of 8-10 years of experience in the Industrial wood coatings market or related Segments. Technical support experience to major accounts (including UV-lines) in the coatings sectors Good basic knowledge of coatings technology and curing processes ESSENTIAL FUNCTIONS: Conduct trials at new/existing clients and propose the right coating solutions as per their production system. Ensures customer quality and service expectations are met. Supports customers with trouble-shooting, general technical support and process development. Eliminates or reduces customer complaints. Helps increase volume growth. Communicates extended product knowledge in wood technology. Attends coatings seminars and trade shows pertinent to sales/marketing. Maintains contact with laboratory on current technical issues. Assists with equipment installation and various line or equipment modifications/adjustments. Conducts technical training seminars at customers facilities. Evaluates product complaints and decides the best way to resolve problems. Assists customers in preparing paint specifications to meet product applications. Troubleshoots on-line technical problems such as correcting batches and formulation of products. Advises customers of product line changes and improvements. Maintains expertise in product finishes equipment use and surface preparation. Assists customers with product inventory control/re-ordering. Trains customers on product knowledge and application methods. Assists Area Sales Managers by preparing samples, panels, etc. for presentations. Maintains customer technical service issues on file for follow-up. Other duties as assigned. Product development, possibly with the technical departments of the Group. The perception of the interests of the company at trade shows. Regular exchange of ideas with Group companies. Domestic and Foreign Missions, as arranged by the supervisor. POSITION CHALLENGES: Execute the Product Finishes business strategy. Grow share of industrial coatings in Region. Identify new product opportunities.

Role & responsibilities Customer Service The conscious voice of the customer within the organisation, acting as the customer representative on all related activities. Accessing Customer B2B Portals on a regular (minimum weekly) basis in order to obtain performance metrics and update / maintain customer specific requirements. Resolving Customer Issues Ensure customer specific systems (APQP, change management, zero mileage, warranty service, etc) and performance requirements are understood and communicated within the organisation. Customer Relationship Development / Prospecting Assure customer satisfaction by Monitoring and communicating current customer performance data, and ensure alignment with internal GKN Driveline reporting. Customer Relationship Management (CRM) Data Hold regular meetings with the customer to develop working relationships, review current performance, and discuss future changes to requirements. Customer Needs Clarification Clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. Renewals Provide exceptional service to customers to encourage continued use of the organization's products/services. Compliance Develop and execute a customer quality improvement plan (Road Map) aligned with agreed objectives and end targets (KPIs). Personal Capability Building Undertake training when identified to improve business capability and allow for changes in technology and quality requirements. Continuously improve Customer Quality sub function. Quality Management System Monitors customer B2B portal data and highlights potential issues to Plant Management, Business Unit or Regional Quality Management and relevant Customer Quality Director. Operational Compliance Develop and execute a customer quality improvement plan (Road Map) aligned with agreed objectives and end targets (KPIs). Takes Local Plant Lead on escalated problem-solving using CSR (6 sigma, Shainin Red X, KT , etc) under the lead of Customer Quality Director leads the information flow between Plant & Customer Quality Director. Quality Concern Management Uses structured problem solving approach and engages cross-functional team to analyze problems in a timely manner, supported by robust data and sound logic. Quality Reporting Consolidates customer B2B portal data and summarize main issues/actions as part of plant Quality Reporting, Uses Monthly Voice of Customer Reports to drive improvements within plants scope. Skills Leverages Digital Communications with Customers Works with full competence to leverage digital communication (email, text, chat, social media) to create positive, defining moments for customers. Typically works without supervision and may provide technical guidance. Masters Service Conversations Works with full competence to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works without supervision and may provide technical guidance. Navigates Customer Challenges Works with full competence to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works without supervision and may provide technical guidance. Strengthens Customer Connections Works with full competence to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works without supervision and may provide technical guidance. Customer-Focused Approach Works with guidance (but not constant supervision) to orient the seller's organization around delivering to the key needs of their customers. Builds Customer Loyalty Works with full competence to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organization's ability. Typically works without supervision and may provide technical guidance. Service Into Sales Works with full competence to recognize sales opportunities during service interactions to enhance overall customer service. Typically works without supervision and may provide technical guidance. In-Depth Questioning Works with guidance (but not constant supervision) to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution. Education BE or Diploma -Mech with experience in QA Experience Minimum 4 years of experience

• Respond to customers inquiries and complaints on social media platforms in a timely and professional manner. • Identify and escalate any urgent issues to the appropriate department or individual within the organization.

Job Title: HORECA Sales Executive (Food Industry) Location: Bengaluru Department: Sales Reports to: Regional Sales Manager / National Sales Head Employment Type: Full-time Job Overview: We are seeking an experienced and dynamic HORECA Sales Executive to join our team in Hyderabad. The ideal candidate will be responsible for developing new business opportunities, maintaining relationships with key clients in the hotel, restaurant, and catering sectors, and achieving sales targets for our food products. The role requires a strong understanding of the HORECA market, excellent sales and communication skills, and the ability to effectively manage client relationships. Key Responsibilities: • Develop and execute strategic sales plans to target hotels, restaurants, catering services, and institutional buyers within the Hyderabad region. • Establish and maintain strong, long-lasting relationships with key HORECA clients, including decision-makers such as chefs, purchasing managers, and business owners. • Identify new sales opportunities and expand the customer base in the HORECA segment. • Achieve monthly, quarterly, and annual sales targets and KPIs. • Conduct regular market visits to promote products, introduce new items, and maintain relationships. • Present product demonstrations and provide detailed product knowledge to customers. • Negotiate contracts and pricing with clients to maximize profit while ensuring customer satisfaction. • Collaborate with the marketing team to promote new products, special offers, and events. • Provide feedback from customers and market insights to the product development and management teams. • Handle customer complaints or concerns promptly, ensuring customer satisfaction and loyalty. • Prepare and submit sales reports, market analysis, and forecasting to the Sales Manager. • Participate in industry events, trade shows, and networking opportunities to enhance brand visibility and expand the network. Requirements: • Proven experience in HORECA sales or business development within the food industry is preferred. • Strong knowledge of the HORECA sector in Bengaluru, including market trends, competitors, and customer needs. • Excellent communication, negotiation, and interpersonal skills. • Ability to build and maintain long-term relationships with key clients. • Self-motivated and target-driven with a strong focus on achieving sales objectives. • Ability to work independently and as part of a team. Proficiency in MS Office (Excel, PowerPoint, Word) and CRM software. • Valid driver's license and willingness to travel within the assigned region. • Bachelor's degree in Business Administration, Marketing, or related field (preferred). Good to have Skills: • Knowledge of food products, ingredients, and culinary trends. • Experience in product launches and marketing promotions. • Ability to work under pressure and meet deadlines. Benefits: • Competitive salary with performance-based incentives. • Career growth opportunities within a leading food industry company. • Work in a dynamic and fast-paced environment.

Hi Job-Seekers, Greeting from ShiningstarsITPL!!! WORK FROM HOME We are hiring for English and Hindi representatives to join our team. This is a work-from-home opportunity where you will assist customers with their inquiries and provide excellent customer service. Responsibilities: * Handle customer inquiries in English, and Hindi. * Provide support and resolve customer issues. * Maintain a high level of customer satisfaction. * Work in rotational shifts. Requirements: * Excellent communication skills English, and Hindi. * Comfortable with rotational shifts. * Graduates and undergraduates are welcome to apply. * Minimum 1 year of experience in customer service and Fresher * Must have a personal laptop and Wi-Fi. System Requirements: * Processor: i5 or i7 * RAM: 8GB and above * Operating System: Windows 10 Pro, 11, or 11 Pro * Wi-Fi Speed: 50 MBPS and above * USB Headsets * Power Backup Salary Details: UPTO18,000 CTC (In-hand: 14,090) Interested candidates may call and share resume on Whatsapp on this number-7080322333( Anwesha) THANKS & REGARDS HR EXECUTIVE ANWESHA SHININGSTARSITPL

TPA Cum Billing Executive at various branches of the hospital in Bihar & will be responsible for coordinating with third-party administrators processing insurance claims, managing patient billing, and ensuring compliance . Required Candidate profile Srong undersatnding of TPA Processes ( Processing of claim submission and its settlement. well versed with Ayushman Bharat Yojana, & other insurance policies related to healthcare.

Career Area: Human Resources : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Impact Shapes the World at Caterpillar Inc When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Summary We are seeking a skilled Human Resources Operations Coordinator to join our team who will have the opportunity to champion our IND-India HR Service Center The incumbent would be providing customer support through various communication methods to Caterpillar employees, Managers, the HR community, In-Country teams and Centres of Expertise on human resource related issues. This is the first Customer Services assignment followed by a position with more Human Resource exposure. The preference for this role is to be based out of Whitefield Office, Bangalore, India What you will do Job Roles and Responsibilities Serves as initial point of contact for customers by receiving incoming requests via multiple methods for human resource related information. Verifies each request for completeness based on agreed SLAs, tracking and documenting requests and resolving requests through various communication methods. Resolves customer requests by use of knowledge, FAQ database, scripts, tools, computer systems and necessary resources. Reviews and research and follow up requests identifying complex or problematic requests and directing appropriate issues to appropriate HR groups i.e. In-Country/BU HR etc. Meets established quality and volume goals (SLAs) by gathering complete information, providing accurate information, entering accurate data into required systems, and maintaining prompt response rates. Participates in continuous improvement activities identifying areas for process simplification and efficiency. Ensures every customer interaction is positive by providing consistent information in a courteous, friendly demeanour. What you will have The position manages the completion of its own work assignments and coordinates work with others. Support in the development of Standard Work documentation Advanced proficiency in MS Word, Excel and Power Point Presentation. Working experience inHR Shared Serviceis mandatory with minimum 2 years (mandatory) Should be willing to Work from Office Experience in developing standard work process documentation 5 Days work from office DesiredCandidates must possess interest in learning one international language. Language capabilityGerman or Spanish Experience in Power BI Skills desired: Business Process Improvement Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.Level Basic UnderstandingExplains the rationale for using BPI methodology. Identifies the main steps in a BPI project such as defining the existing structure. Describes BPI key considerations such as establishing process owners. States the major roles involved in business process management. Information Capture Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.Level Working KnowledgeFollows defined procedures to document all routine information. Identifies relevant established standards, policies and practices. Fulfills routine information capture needs in own area. Uses automated tools to capture, organize and archive relevant information. Cites examples of different types of relevant information that need to be captured. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.Level Working KnowledgeProvides a quality of service that customers describe as excellent. Resolves common customer problems. Responds to unexpected customer requests with a sense of urgency and positive action. Provides direct service to internal or external customers. Documents customer complaints in a timely manner. Accuracy and Attention to Detail Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.Level Working KnowledgeAccurately gauges the impact and cost of errors, omissions, and oversights. Utilizes specific approaches and tools for checking and cross-checking outputs. Processes limited amounts of detailed information with good accuracy. Learns from mistakes and applies lessons learned. Develops and uses checklists to ensure that information goes out error-free. HR Policies, Standards and ProceduresKnowledge of human resource function; ability to uphold the organization's and industry's standards, procedures and policies regarding human resources management.Level Working KnowledgeAnalyzes policy and standards documentation and ensures organizational compliance. Maintains a specific set of standards and associated HR procedures. Communicates and refers potential exceptions upward for review and approval. Assists in the development and implementation of specific procedures. Provides feedback for the improvement of HR procedures. Human Resources Operations Knowledge of human resources (HR) policies, operational processes and considerations; ability to implement HR related tasks, processes, and projects to ensure that day-to-day operations run smoothly.Level Basic UnderstandingCompiles a list of major services provided by HR professionals. Identifies key policy compliance issues in HR operations. Discusses HR processing procedures and administration principles. Describes key responsibilities and scopes of the HR operations function. What you will get: Work Life Harmony Earned and medical leave. Relocation assistance Holistic Development Personal and professional development through Caterpillar s employee resource groups across the globe Career developments opportunities with global prospects Health and Wellness Medical coverage -Medical, life and personal accident coverage Employee mental wellness assistance program Financial Wellness Employee investment plan Pay for performance -Annual incentive Bonus plan. Additional Information: Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers Caterpillar is an Equal Opportunity Employer (EEO )EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Posting Dates: July 11, 2025 - July 17, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community.

Career Area: Product Support : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As a Product Support Tech Rep, you will consult & coordinate on Product Problem Management within an assigned territory / industry / product line. Represent Caterpillar to minimize the commercial impact of Customer complaints related to products, applications, and maintenance requirements. You will monitor overall performance of product, coordinate to ensure product is performing to expectation of customer and meeting goals. Job Duties/Responsibilities may include, but are not limited to Responsible for monitoring overall performance of Cat products and meet needs of Customer / Dealer. Identify product problems, coordinate with dealer / customer / Product Groups to investigate the cause of failure and establish priority for resolution. Define product problems in terms of reported / observed symptoms, research available data, define application and conditions encountered, work with dealers and technical team to identify potential root cause and further information needed for solution. Respond to Dealers / Customers / Product Group / Commercial team / Site Performance Manager (SPM) regarding product problems. Monitor fleets Key Performance Indicators, analyze and look for improvement opportunities. Conduct Dealer / Customer site visit to provide technical assistance on field problems and follow up for improvement. Conduct product problem management meeting with Dealer / Customer and respective product group. Provide input to product support operations team for improvements in process and achieve higher service quality. Co-ordinate with SPM for driving Mining Equipment Management for total solution to customer and meet Total Cost of Ownership goals. Working with Sales Rep, Parts team, SPM to develop total customer solution that support Site performance, and sales & marketing efforts. Qualifications - Required College or University Degree in Mechanical, Electrical or Mining Machinery Engineering. 7 to 8 years field experience. Strong communication, interpersonal and coordination skills. Desired Qualifications Field experiences working on Mining machineries. Skill Descriptors Customer FocusKnowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Level Working Knowledge Communicates the importance of customer needs/expectations and commits to resolving them. Researches and verifies customer needs and expectations. Solicits customer satisfaction feedback and acts on improvement opportunities. Helps link organizational objectives to customer needs and expectations. Meets regularly with customers to understand their wants, needs and expectations. Service ExcellenceKnowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Level Working Knowledge Provides a quality of service that customers describe as excellent. Resolves common customer problems. Responds to unexpected customer requests with a sense of urgency and positive action. Provides direct service to internal or external customers. Documents customer complaints in a timely manner. ConsultingKnowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. Level Working Knowledge Explains the requirements, deliverables, costs, and criticalities of the assignment. Participates in developing consulting opportunities or assignments. Uses formal and informal means to keep client informed on progress and issues. Carries out the agreed-upon consulting assignment in a professional manner. Documents client's objectives and project scope. Effective CommunicationsUnderstanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Working Knowledge Delivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Avoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups. Problem SolvingKnowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Working Knowledge Identifies and documents specific problems and resolution alternatives. Examines a specific problem and understands the perspective of each involved stakeholder. Develops alternative techniques for assessing accuracy and relevance of information. Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution. Uses fact-finding techniques and diagnostic tools to identify problems. Relationship ManagementKnowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Level Working Knowledge Provides prompt and effective responses to client requests and interactions. Monitors client satisfaction levels on a regular basis. Alerts own team to problems in client satisfaction. Differentiates the roles and responsibilities in a business relationship. Works with clients to address critical issues and resolve major problems. Technical ExcellenceKnowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Level Working Knowledge Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues. Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components. Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services. Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence. Helps others solve technical or procedural problems or issues. Project ManagementKnowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives. Level Basic Understanding Identifies project management tools and requirements within own function. Describes the key objectives, phases and deliverables of a current project. Explains the concepts of phase, activity, task, and deliverable. Gives examples of critical paths in projects. Relocation is available for this position. Posting Dates: July 8, 2025 - July 17, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community.

PFB the address: Key responsibilities: New and Existing Clients Visits/Onboarding Understanding of clients' processes, cut-offs, Potential (Overall/CWH SOW), SKU Type, Shipment Handlings analysis, Palletization etc (Complete FCX Report to all stakeholders Leadership of - Ops/Regulatory Compliance/Fire & Safety/NE for approval before starting pickups and their sign off to start the client). Focussed pickup monitoring for the first 15 days to provide a smooth client experience Customization in FM & sign off from internal & external stakeholders to drive through SOP. Visiting existing clients to review the FM performance, take overall service feedback or there are some operational challenges to execute the pickups. Pickup success rate% monitoring Ensuring daily Successful Pickup 95% Pickup review meetings with the internal ops team on the ops failure and seller failure cases. Proactive approach for executing Pickups on the same day, timely dispatches, slot adherence, Load confirmations, Escalations from Shipper/Ops and rescue Purr at risk. Reviewing previous day performance and sharing the gaps and inefficiencies with the operations team to take the appropriate actions, Additionally having meetings with internal stakeholders to review the trend and enhancement of FM client experience. Ensure the datasets are clean and authentic through regular data scrutiny(Capturing correct contact details and address, also cleaning junk PURs in the system). Process Optimization and Root Cause Analysis: Conduct root cause analysis of recurring issues and propose data-driven solutions to prevent future escalations. Continuously optimize pickup processes to improve efficiency and reduce coordination-related missed pickups. Flexibility in Deployment: Can be temporarily deployed to underrepresented locations during periods of high demand or operational need. Skill Sets: Good & effective communication skills along with proficiency in English/Hindi and regional language Strong problem-solving skills and analytical skills with proficiency in Data analysis (especially Excel) Ability to create, establish, and maintain strong business relationships with clients and internal stakeholders Tenacity to work in stressful & fast paced environment

Incoming material quality mgt Continuous improvement in product/process quality CAPA on defects/customer complaints Supplier selection, qualification, development, Performance Mgt/audits Calibration Implement QMS & Improvement at supplier place Required Candidate profile Quality Exp in Machining, Sheetmetal, Welding, Painting & Special Processes-Plating, Galvanizing, Anodizing Ready & Interpret STANDARDS & drawings Data driven Certified Auditor - ISO / IATF SPC & SQC Perks and benefits Exp in IQC in Machine Building/Mechanical Ind MUST

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TEs products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. TE Connectivity Ltd. is a $16 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com Responsibility: This position is in a fast-paced business environment for B2B customer support team, where in you will handle escalated customer care issues either through direct personal action or by escalating to the proper individual/department. You will need to Coordinate with resources for the resolution of system related problems and provide specific feedback to other departments to aid all open issues. This responsibility includes collaboration between both on site and virtual resources as necessary. You will also partner on the process improvement projects, developing training material, reports and lead implementation as necessary. RESPONSIBILITIES 1. Order Management Will handle issues in import, exports and local customers, Sales order and planning process, i.e, from order entry, daily schedule review, Contract review, Commercial check with terms and condition of Customer Orders, i.e. complete Order to cash Process. Research and apply data from various SAP applications and other internal Order to Cash applications for problem solving purposes Completing circuit between daily Board output and associated PO creation from SAP Manage communication efforts as the liaison between Field Sales, Operations Executives/Planners, Retailer Buying offices and internal Distribution Centers 2 Customer Handling- this role has direct customer handling with good Verbel and written communication, to solve their supply and logistics related and issues. 3 Commercial ManagementRead & Understand all commercial terms of Purchase Order and need to get these executed smoothly with cross functions team. 4 Management Reportswill prepare all KPI reports for the department, pertaining customer presentation & year end performance of the team. 5 Stake holder managementTo coordinate with global and local functions & Support the regional Sales, CSand SCM managers in activities to ensure an enhanced customer experience. This includes but is not limited to projects and tasks to enhance the order management & fulfillment process, end to end alignment within cross functions to impart better customer service to stake holders 6 KPIs Key performance indicatorsOntime Delivery, Inventory, Pricing discrepancy, Customer satisfaction, Backlog Lates, Ship to Request, Ship to Schedule. Desired Candidate Profile: 7-8 years of experience Working experience in SAP-SD & MS office Extensive transactional working experience in manufacturing industry under CS / Supply chain. Experience of effective collaboration in multiple regional teams set up & stake holder management Preferred experience of Aerospace and Defense Competencies EOE, Including Disability/Vets

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TEs products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Responsibility: This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include: Extraordinary Customer Experience (ECE) and Customer touch point On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPIs are STR, CES, FCR, and efficiency. Satisfaction Management Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey Customer Relationship & Satisfaction Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications Manage Service Delivery Process / Execution Manage escalations for your customers. Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments Follow up on quotes and quality issues Manage Interfaces & Build Service Culture Act as voice of the Customer for internal support departments Participate in development training and process improvement projects to expand and challenge learning new ideas and processes Take ownership for actions and follow through on tasks until resolved Desired Candidate Profile: EDUCATION/KNOWLEDGE Graduate in any field, 12+3 and German B2 level QUALIFICATIONS & EXPERIENCE Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English and German language, Action Oriented, Detail Oriented and Business Acumen, minimal bachelors degree. SAP experience (SD module) is a big advantage. All candidates are required to be fluent in English and the language being hired for. Competencies EOE, Including Disability/Vets

Job Posting TitleCUSTOMER SERVICE SPECIALIST I Job ID:135204 Job Code30003102 Business UnitGLOBAL AUTOMOTIVE (10002006) BuildingTE Services India (KN1) Band/Level5-4-S Hiring ManagerNISHANTH MURUGESH SATHYAMURTHY RecruiterRabiya Tasneem RelocationYes - Domestic TravelLess than 10% Employee Referral Amount$30,000.00 Education ExperienceOther Employment Experience3-5 years At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TEs products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Roles & Responsibilities The Customer Service Team will be supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. The team will support in the background the whole APAC Customer Service Organization. Under general supervision, the Associate is responsible for handling accurately all defined transactional tasks which are handled in the Customer Service Team. In addition, the Associate needs to support a variety of Adhoc requests to support the business in best possible way and as required. Furthermore, the Associate is highly responsible for delivering all given tasks at 100% quality and be a role model for new joiners. The Associate should fully support the Onboarding of new joiners and support in all kinds of trainings. Supporting the Customer Service team of APAC region by handling the core tasks involved in Quote to Cash Process Manual Order Entry and Order Changes Manual Scheduling Agreement updates Quote Entry Create credits, debits, pro forma invoices or returns. Handling of Customer Portals Supporting EDI Maintaining Customer Profiles and keep that updated Handling multiple team mailboxes with full proficiency All kind of ad hoc requests to support the EMEA /North America Customer Service Teams. Quality check for the peers. Responsibility of high quality & on time delivery Willingness to learn new tasks as per business requirements. Ensuring a constant usage of Leader Standard Work Drive the PIM meeting and play a pivotal role in the transmission of responsibilities and business opportunities using Mandarin knowledge. Participate in continuous improvement projects (Kaizen, GB, Lean, etc.) Drive TEOA according to Star Level requirements Desired Candidate Minimum 3-5 years of work experience in Customer Service environment Order management domain. Hands on experience in SAP is preferred. Good knowledge in Outlook, SAP, MS Office tools, Web Portals. Excellent written & verbal communication skills in English Performance oriented Team player and Quality focused. Highly motivated Willingness to quickly adapt to new situations and tasks Shift timing 9 PM to6 AM Collaboration with the co-workers in the Team. Competencies ABOUT TE CONNECTIVITY TE Connectivity plc (NYSETEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more atwww.te.com and onLinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter). WHAT TE CONNECTIVITY OFFERS: We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority! Competitive Salary Package Performance-Based Bonus Plans Health and Wellness Incentives Employee Stock Purchase Program Community Outreach Programs / Charity Events IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities. Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for leading team of Regional Managers for effectively conducting field collection Processes and deliver on portfolio performance. Role Accountability Manage portfolio (Multiple Due Stages) performance through a team of Regional Collections Managers & ACMs, in line with Operating Plan. Ensure appropriate infrastructure and resource availability to carry out collections as per operating plan Formulate collection strategies for the zonal cluster basis market dynamics, portfolio spread/segmentation and business requirements Identify critical/non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolution Conduct regular performance review with all vendors, Agency Managers & Regional Collections Manager for all critical metrics to track the portfolio health and ensure healthy process Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner Ensure 100 % SVCL coverage at all vendor locations of the Zone Ensure monthly cost provisions are reported to Finance team as per timelines Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes; Raise timely red flags on sourcing quality in new markets ensuring portfolio hygiene Participate strategically and tactically in development and implementation of portfolio treatments to maximize collection for the portfolio and increase resolution/extraction Perform peer benchmarking to create competitive infrastructure and deliver best in class performance on key metrics such as Credit Recovery as a percentage of Principle Credit Charge offs, Gross write-off, GNPA rates, Settlement loss rates, rate of recovery Measures of Success Portfolio Coverage GNPA (Gross Non Performing Asset) Rate and Value 30+ and 90+ Delinquency rate 30 to write off POF (Product of Flows) GWO (Gross Write Off) Cost of collection Settlement waiver rate Absolute Recovery Settlement waiver rate Cost of collection Extraction rate CAPE management ROR Absolute recovery/ACM Regulatory Customer complaint % Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

Production- Quality Engineer with auto component manufacturing experience like casting forging machining stamping press part good in manufacturing process, NPD, customer coordination, business prospectus ,good in English communication , computer Required Candidate profile BE 2 - 15 years of experience in mass production team handling QMS machining knowledge ,Kannada writing skill, ready to accept new challenges self-drive positive attitude, self motivator

Mahindra & Mahindra Limited. is looking for Manager - ER to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Mahindra & Mahindra Limited. is looking for Manager - Sales to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

1. Purpose 2. Key Responsibilities Responsibilities Conduc t tr a ckin g o f shi p men t s o f cu s t omer s ( o t he r t ha n n a t iona l & reg iona l k ey accoun t s ) shi p men ts a s per the defined standard operating procedures (SOPs) Identify cases of late delivery, non delivery, return to origin and related exceptions and follow up actively for closure as per the defined procedures; prepare and send updates to the Team Lead Identify instances of held back shipments and conduct clearances within stipulated timelines; prepare updates on held backs and send to the Team Lead Obtain customer claim requests / escalations from contact center for delivery of shipments and conduct requisite action for closure as per the defined procedures Conduct direct handling of specific customer complaints and ensure frequent follow ups for resolution of the pending issues Track the delivery performance of shipments by monitoring and updating TATs for delivery; prepare reports on TATs achieved on a regular basis Responsible for handling customer claim requests as per company policy and procedures Responsible for handling calls professionally within the stipulated timelines 3. Key Result Areas and Key Performance Indicators Save Job Executive - Customer Service Close the popup

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Position Title: Service Coordinator Position Description The Call Management Service Coordinator (SC) is responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or Customer responsibility. The SC is also responsible for ensuring that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements met. The primary function of the SC is to support the activities of the Customer Engineers (CEs) assigned to him or her or within a particular geographic region or territory. The SC s plan, prioritize, assign, and monitor all open work orders for CEs. Additionally, the higher levels may be required to perform escalation management activities which provide end to end tracking for both field and customer. Key Areas of Responsibility The main duties of the Service Coordinator include the following: Accept ownership of work orders routed to CALL MANAGEMENT Proactive planning, prioritizing, and assigning all outstanding work order tasks for Customer Engineers, ensuring the prompt delivery of service to meet our contractual terms and conditions Monitoring and controlling all outstanding work orders within specific geographical areas as assigned including resources and parts. Scheduling appointments with security escorts or third party service providers as required. Identifying and escalating to the Team Leader or the Territory Manager, or the correct person, any situation that will cause a work order to exceed the specific contractual response or fix time. Working with other Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall. Performing predefined start and end of day processes within the CALL MANAGEMENT. Recording any requested information for customer complaints referred by any outside source and managing escalations as defined. Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to CEs within the territory. Providing a central point of communication for engineers and handling any incoming telephone messages that may require to be transmitted to the engineers within the territory. Utilizing information provided by Territory Managers to maintain the current duty roster/CE schedule, record all incidents relating to CE availability, sickness, holidays, and planned work commitments. Regularly inspecting any holiday and absence tools used by the Territory Managers. Escalating to the team leader and territory manager when available CE resource levels fall below the determined specified limit and reporting daily records regarding CE availability and workload. Ensuring the correct and timely closure and completion of all work orders At call closure, verifying entitlement of the correct serial number for the device being repaired, and ensuring correct bill type is included in each call to ensure that all cash and charge revenues are billed, except where automatic closure by the CE is available. Provide parts management/coordination (working with Logistics for SLA S) as assigned Follow Global Call Management tools, process and procedures as documented and posted in GP&S Scope Proactively plans, prioritizes, and assigns all outstanding work order tasks for Customer Engineers and ensures the prompt delivery of service to meet our contractual terms and conditions Work Environment The work environment may require rotation in work hours, weekend or holiday hours, and/or extended hours, as needed, to accommodate 7 X 24 operations The position involves prolonged periods of PC and telephone usage. The Service Coordinator is accountable for continuously receiving and handling high volumes of work orders The Service Coordinator works in a team environment and interacts with multiple internal customers. Reports to the CALL MANAGEMENT Team Leader Education and Background Education and Experience Requirements Graduate in any discipline with two to three years experience in the area of Coordination / customer Service and Support preferred Basic PC literacy Keyboard proficiency Understanding of geographical areas and ability to utilize mapping tools for assigning work orders Understanding of Windows-based applications/tools Relationship building skills Excellent communication skills, verbal and written as well as listening skills

The purpose of this role is to plan and oversee shift wise production, utilize available machines and manpower for better productivity and fulfillment and adhere to standards Knowledge: Competent in manpower handling. Advanced knowledge on machine trouble shooting. Basic knowledge on IR handling. Functional Skills: Competent in collaborative skills & Utilization of Manpower, Advanced knowledge on set-up optimization, Basic knowledge on SAP/POE PP process, Basic knowledge on customer complaint handling, and problem solving methods, Competent in IDC Monitoring, Accounting, reduction & Control People Management: Supervise and develop competent workforce of the manufacturing unit to improve efficiency and achieve productivity Cross function collaboration: Participate and organize between internal departments of the manufacturing unit for on-time delivery for Program fulfillment Digitization: Contribute for implementing innovative digitization in value stream as part of I4. 0 - paperless manufacturing

Handling complaints : Receiving, investigating, and resolving customer complaints in a timely and satisfactory manner Collaborating with departments : Working with other departments to address issues and ensure compliance with regulations Training staff : Providing guidance and training to customer-facing teams on complaint handling techniques Analyzing trends : Analyzing complaint trends to identify areas for improvement Maintaining records : Keeping records of customer interactions Advocating for customers : Advocating for customers internally and with the voice of customer team Ensuring compliance : Staying up to date on relevant regulations and industry standards Communicating with customers : Communicating progress to customers and providing answers and solutions Performing audits : Performing daily audits to ensure all reporting, tickets, and calls are being handled properly Providing updates : Providing weekly updates to leadership on complaint trends and findings