2032 Customer Complaints Jobs - Page 12

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-3 years of experience in customer service, with a strong background in the BFSI industry. Roles and Responsibility Manage and resolve customer complaints professionally and promptly. Provide excellent customer service through various channels, including phone, email, and walk-in. Develop and maintain strong relationships with customers to enhance their overall experience. Collaborate with internal teams to resolve complex customer issues and improve processes. Identify and escalate potential risks or issues to senior management. Maintain accurate records of customer interactions and transactions. Job Requirements Strong knowledge of customer service principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Proficient in using computer systems and software applications. Strong problem-solving and analytical skills. Ability to work collaboratively as part of a team. Experience working with emerging enterprise banking products and services is an added advantage.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 4 to 9 years of experience in the BFSI industry, with a strong background in Micro Finance and MLAP. Roles and Responsibility Manage relationships with existing clients to ensure customer satisfaction and retention. Identify new business opportunities and develop strategies to acquire new customers. Develop and implement effective sales plans to meet or exceed monthly targets. Collaborate with internal teams to resolve customer complaints and issues. Provide excellent customer service and support to ensure long-term relationships. Analyze market trends and competitor activity to stay ahead in the market. Job Requirements Strong knowledge of Micro Finance and MLAP products and services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience working with cross-functional teams. Strong understanding of customer needs and preferences. Location - Kumbakonam,Tanjore,Mannargudi,THIRUVAIYARU,Thiruvaiyar

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, with a strong background in Micro Finance and MLAP. Roles and Responsibility Manage relationships with existing clients to ensure customer satisfaction and retention. Identify new business opportunities and develop strategies to acquire new customers. Develop and implement effective sales plans to meet or exceed monthly targets. Collaborate with internal teams to resolve customer complaints and issues. Provide excellent customer service and support to build strong relationships. Analyze market trends and competitor activity to stay ahead in the market. Job Requirements Minimum 2 years of experience in the BFSI industry, preferably in Micro Finance or MLAP. Strong knowledge of financial products and services, including Mutual Funds and Loans. Excellent communication and interpersonal skills to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to analyze market trends and competitor activity. Experience working with cross-functional teams to achieve business objectives. Location - Inclusive Banking - MF,South,Tamil Nadu,Erode,Salem,Salem 5 Roads,Salem,1270,Omalur

We are looking for a highly skilled and experienced Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-3 years of experience in the BFSI industry, preferably with a background in Emerging Enterprise Banking. Roles and Responsibility Manage and oversee the receivables process to ensure timely payments from customers. Develop and implement effective strategies to minimize bad debt and improve cash flow. Collaborate with cross-functional teams to resolve customer complaints and disputes. Analyze financial data to identify trends and areas for improvement in the receivables process. Ensure compliance with regulatory requirements and internal policies related to receivables management. Provide excellent customer service to clients and stakeholders. Job Requirements Strong knowledge of financial concepts, including accounting and auditing principles. Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders. Proficiency in MS Office and other relevant software applications. Ability to analyze complex financial data and provide actionable insights. Strong problem-solving skills, with the ability to think critically and creatively. Experience working in a fast-paced environment, prioritizing multiple tasks and deadlines.

We are looking for a highly skilled and experienced Relationship Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in the BFSI industry, preferably with a background in liabilities, gold loans, or relationship management. Roles and Responsibility Develop and maintain strong relationships with existing customers to increase business growth. Identify new business opportunities and expand the customer base through effective sales strategies. Provide excellent customer service and support to ensure high levels of customer satisfaction. Collaborate with internal teams to achieve business objectives and resolve customer complaints. Analyze market trends and competitor activity to stay ahead in the competition. Build and maintain a strong understanding of the bank's products and services. Job Requirements Strong knowledge of liabilities, gold loans, and relationship management principles. Excellent communication and interpersonal skills are required to build strong customer relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to analyze market trends and competitor activity. Experience working in the BFSI industry is preferred, particularly in small finance banks. Ability to work collaboratively as part of a team to achieve business objectives.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-6 years of experience in the BFSI industry, preferably with a background in Micro Finance or MF - MLAP. Roles and Responsibility Manage relationships with existing clients to ensure customer satisfaction and retention. Identify new business opportunities and develop strategies to acquire new customers. Develop and implement effective sales plans to meet or exceed monthly targets. Collaborate with internal teams to resolve customer complaints and issues. Provide excellent customer service and support to build strong relationships. Analyze market trends and competitor activity to stay ahead in the market. Job Requirements Strong knowledge of Micro Finance products and services, including MLAP. Excellent communication and interpersonal skills to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to analyze market trends. Experience working with cross-functional teams to achieve business objectives. Strong understanding of customer needs and preferences to provide tailored solutions. Location - Inclusive Banking - MF,North,Rajasthan,Rajasthan,Jaipur,Udaipur,Rajasthan,16059,Udaipur

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 2 years of experience in the BFSI industry, preferably with a background in Micro Finance or MF-MLAP. Roles and Responsibility Manage relationships with existing clients to ensure customer satisfaction and retention. Identify new business opportunities and develop strategies to acquire new customers. Develop and implement effective sales plans to meet or exceed monthly targets. Collaborate with internal teams to resolve customer complaints and issues. Provide excellent customer service and support to build strong relationships. Analyze market trends and competitor activity to stay ahead in the market. Job Requirements Minimum 2 years of experience in the BFSI industry, preferably in Micro Finance or MF-MLAP. Strong knowledge of financial products and services, including Mutual Funds and Loans. Excellent communication and interpersonal skills are required to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills are needed to analyze market trends and competitor activity. Experience working with relationship management software and systems is an added advantage. Location - Inclusive Banking - MF,South,Tamil Nadu,Kumbakonam,Perambalur,Thuraiyur,Thottiyam,1051,Thottiyam

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-5 years of experience in customer service, with a strong background in the BFSI industry. Roles and Responsibility Manage and resolve customer complaints professionally and courteously. Provide excellent customer service through various channels, including phone, email, and walk-in. Develop and maintain strong relationships with customers to increase loyalty and retention. Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction. Identify and escalate potential risks or issues to senior management. Maintain accurate records of customer interactions and transactions. Job Requirements Strong knowledge of customer service principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Proficient in using computer systems and software applications. Strong problem-solving and analytical skills. Ability to work collaboratively as part of a team. Experience working in Emerging Enterprise Banking operations is preferred. Familiarity with Assets operations is desirable. Location - Emerging Enterprise Banking,South,karnataka,Karnataka,Bangalore South,Bangalore South,Karnataka,3032,Ramnagara

Skill required: Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Job Responsibilities / AuthoritiesReceive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing toolWalk customers/ Provide navigational support on self service portalEnsure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targetsContribute to the team through open and regular communication with peers / supervisorsAdhere to all company or departmental policies and procedures (personnel and operational)Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processMaintain regular and punctual attendance in line with company policies and proceduresMinimise customer complaints and escalations by providing exceptional service and call controlNature of HR queries to be dealt with:Provide recruitment and onboarding support to new employeesUpdating personal records (Address, Name, emergency contact details) of the employeesHelping employees process their timesheets, updating payroll records and answering paystub related questions thus ensuring that employees are compensated correctly and on time.Helping employees obtain their verification of employmentHelping hiring managers in the recruitment processManage employee grievance queriesAdminister or change benefits, health plans, retirement plans, etc. What are we looking for Knowledge & Skill RequirementAbility to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet ExplorerGood technical aptitude with an ability to learn quicklyExcellent verbal and written communication skillsTyping speed 50 words per minutePersonal AttributesAble to work on a flexible basis as determined by the business needsAbility to work under pressureTeam workerPositive AttitudeQuick LearnerPunctual and DisciplinedGood Communication skillsCustomer FocussedResults drivenHigh standards of IntegrityAttention to detailWorking Hours24 x 7 Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in the BFSI industry, preferably in micro finance or business development. Roles and Responsibility Develop and maintain strong relationships with clients to increase business growth. Identify new business opportunities and expand existing customer relationships. Provide excellent customer service and support to ensure high levels of client satisfaction. Collaborate with internal teams to achieve business objectives and goals. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain a strong network of contacts within the industry. Job Requirements Proven experience as a Relationship Manager in micro finance or business development. Strong knowledge of the BFSI industry, including micro finance and business banking. Excellent communication and interpersonal skills are required to build strong relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to analyze market trends and competitor activity. Experience working with financial products and services, particularly mutual funds.

We are looking for a highly motivated and experienced Business Development Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in liabilities, branch banking, or business development. Roles and Responsibility Develop and implement effective business strategies to achieve sales targets. Build and maintain strong relationships with clients and stakeholders. Identify new business opportunities and expand existing customer relationships. Collaborate with cross-functional teams to drive business growth. Analyze market trends and competitor activity to stay ahead in the industry. Provide excellent customer service and support to ensure high levels of customer satisfaction. Job Requirements Strong understanding of BFSI industry dynamics and regulations. Excellent communication, interpersonal, and negotiation skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills with attention to detail. Experience in managing multiple priorities and tasks effectively. Strong leadership and team management skills to motivate and inspire teams.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 4 to 9 years of experience in the BFSI industry, with a strong background in affordable housing and housing loan sales. Roles and Responsibility Manage relationships with existing clients to ensure timely payment of EMIs and minimize defaults. Identify new business opportunities through networking, referrals, and market research. Develop and implement effective sales strategies to achieve monthly targets. Conduct site visits to assess client needs and provide personalized solutions. Collaborate with internal teams to resolve customer queries and issues. Maintain accurate records of client interactions and sales performance. Job Requirements Minimum 4 years of experience in relationship management, preferably in the BFSI industry. Strong knowledge of affordable housing and housing loan products. Excellent communication, negotiation, and interpersonal skills. Ability to work independently and as part of a team. Proficiency in MS Office and other relevant software applications. Strong analytical and problem-solving skills with attention to detail.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 14 years of experience in the BFSI industry, with a strong background in retail mortgages and sales. Roles and Responsibility Manage relationships with existing clients to ensure customer satisfaction and retention. Identify new business opportunities and develop strategies to acquire new customers. Develop and implement effective sales plans to achieve targets. Collaborate with internal teams to resolve customer issues and improve overall service delivery. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain a strong network of contacts within the community. Job Requirements Minimum 14 years of experience in the BFSI industry, preferably in retail mortgages or sales. Strong knowledge of financial products and services, including retail mortgages. Excellent communication and interpersonal skills, with the ability to build strong relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills, with attention to detail. Experience working with diverse client groups, including those from underprivileged backgrounds.

We are looking for a highly motivated and experienced Business Development Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 3-4 years of experience in the BFSI industry, preferably with a background in liabilities, branch banking, or business development. Roles and Responsibility Develop and implement effective business strategies to achieve sales targets and expand the customer base. Build and maintain strong relationships with existing customers to increase loyalty and retention. Identify new business opportunities and generate leads through networking and market research. Collaborate with cross-functional teams to develop and execute marketing campaigns and promotions. Analyze market trends and competitor activity to stay ahead in the competitive landscape. Provide exceptional customer service and support to ensure high levels of customer satisfaction. Job Requirements Strong understanding of the BFSI industry, particularly in liabilities, branch banking, or business development. Excellent communication, interpersonal, and negotiation skills. Ability to work independently and as part of a team to achieve common goals. Strong analytical and problem-solving skills with attention to detail and accuracy. Proficiency in Microsoft Office and other productivity software applications. Ability to adapt to changing circumstances and priorities in a fast-paced environment.

We are looking for a highly skilled and experienced Field Risk Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-5 years of experience in the BFSI industry, preferably with experience in Assets, Risk Containment Unit, or related fields. Roles and Responsibility Conduct risk assessments and evaluations to identify potential threats to the organization's assets. Develop and implement strategies to mitigate risks and ensure compliance with regulatory requirements. Collaborate with cross-functional teams to monitor and manage risk exposure. Analyze market trends and competitor activity to inform risk management decisions. Provide expert guidance on risk management best practices to stakeholders. Identify and report on key performance indicators (KPIs) to senior management. Job Requirements Strong understanding of risk management principles and practices. Experience working with financial institutions, particularly in small finance banking. Excellent analytical and problem-solving skills, with the ability to interpret complex data sets. Effective communication and interpersonal skills, enabling collaboration with diverse stakeholders. Ability to work independently and as part of a team, demonstrating strong attention to detail. Proficiency in relevant software applications and tools, such as risk management systems.

We are looking for a highly motivated and experienced Business Development Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-5 years of experience in liabilities, branch banking, or asset branch operations. Roles and Responsibility Develop and implement effective business strategies to achieve sales targets and expand the customer base. Build and maintain strong relationships with existing customers to increase loyalty and retention. Identify new business opportunities and generate leads through networking and market research. Collaborate with cross-functional teams to drive business growth and improve overall performance. Analyze market trends and competitor activity to stay ahead in the industry. Provide excellent customer service and support to ensure high levels of customer satisfaction. Job Requirements Strong understanding of BFSI industry dynamics and regulations. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and organizational skills with attention to detail. Experience in managing multiple priorities and deadlines effectively. Familiarity with asset branch operations and management principles.

We are looking for a highly motivated and experienced Branch Relationship Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in sales, preferably in the BFSI industry. Roles and Responsibility Develop and maintain strong relationships with clients to increase business growth. Identify new business opportunities and expand existing customer relationships. Provide excellent customer service and ensure high levels of customer satisfaction. Collaborate with internal teams to achieve sales targets and improve overall performance. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain a strong understanding of customer needs and preferences. Job Requirements Proven experience in sales, preferably in the BFSI industry. Strong knowledge of emerging enterprise banking products and services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience working with used car sales or related fields is an added advantage.

We are looking for a highly skilled and experienced Credit Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-3 years of experience in the BFSI industry, preferably with a background in inclusive banking, mortgages, or credit. Roles and Responsibility Manage and process credit applications efficiently. Conduct thorough credit assessments and risk analyses. Develop and maintain relationships with clients to understand their financial needs. Collaborate with internal teams to ensure seamless credit operations. Monitor and report on credit portfolio performance and risk management. Identify opportunities to cross-sell and upsell products to existing customers. Job Requirements Strong knowledge of credit underwriting principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficiency in credit software and systems. Strong analytical and problem-solving skills. Experience in managing credit portfolios and identifying risks. Familiarity with regulatory requirements and compliance standards. A graduate degree is required for this position.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-6 years of experience in sales, preferably in the BFSI industry. Roles and Responsibility Develop and maintain strong relationships with existing clients to increase business growth. Identify new business opportunities and generate leads through networking and market research. Conduct cold calls and presentations to promote banking products and services. Build and maintain a strong understanding of client needs and provide tailored solutions. Collaborate with internal teams to resolve customer complaints and issues. Meet or exceed monthly sales targets by selling banking products and services. Job Requirements Minimum 1 year of experience in sales, preferably in the BFSI industry. Strong knowledge of banking products and services, including small and medium enterprise banking. Excellent communication and interpersonal skills are required to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills are needed to identify new business opportunities. Experience working with relationship managers or similar roles is preferred.

ROLE PURPOSE & OBJECTIVE Receive and respond to customer service account inquiries on account balances, transaction Responsible for handling any inquiries and resolving customer complaints. Promote banks products and services over calls. Identify customer needs & refer customers to appropriate banking services Help to avoid loss of customers and negative reviews Play the role of a Mentor to new officers Handle small projects within the unit KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business Adhere to all Service and Business metrics set for the unit Inform and suggest new banking products to customers Take leads for new bank accounts according to laid down rules and guidelines Participate in marketing and awareness campaigns being executed through the phone banking channel to create an enlarged customer base Ensure to pick up 85+ calls per day Ensure constant monitoring of peer staff to ensure Zero instances of mis selling Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. Customer Increase the First Call Resolution Rate (FCR) in the calls handled. Provide splendid customer services to customers in a friendly and courteous manner at all times Have sufficient knowledge about the banking products and services to respond to all customer inquiries accordingly. Improve customers banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay. Inform and educate customers on alternative/ digital channels of bank such as ATMs/ BCs / Internet & Mobile Banking Provide information to customers on their account status and account balances. Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction. Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction. Ensure that customers confidential information is properly protected and only used for official purposes. Be involved in performing some financial related and marketing transactions Channel complex customer complaints and challenges to the right departments for effective resolution Internal process Ensure that a minimum number of calls are handled and service metrics maintained Ensure that all the banks policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties Maintain call records of the calls made by customers Ensure that details are Updated in the Software promptly and appropriately Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions Handle small projects

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-3 years of experience in the BFSI industry, preferably with a background in liabilities, branch banking, or customer service. Roles and Responsibility Manage and resolve customer complaints professionally and courteously. Provide excellent customer service through various channels, including phone, email, and walk-in. Develop and maintain strong relationships with customers to increase loyalty and retention. Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction. Identify and escalate potential risks or issues to senior management. Maintain accurate records of customer interactions and transactions. Job Requirements Strong communication and interpersonal skills are essential for building rapport with customers and colleagues. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Knowledge of banking products and services, including liabilities and branch banking operations. Experience in customer service, focusing on resolving complaints and improving customer satisfaction. Strong problem-solving skills to analyze problems and develop effective solutions. Ability to work collaboratively as part of a team to achieve common goals. Location - Branch Banking,North,Haryana,HR & PB , Haryana , Haryana , Haryana , 11025 , Panchkula

We are looking for a skilled Relationship Manager to join our team at Equitas Small Finance Bank, with 3 years of experience in the BFSI industry. The ideal candidate will have a strong background in affordable housing and housing loan sales. Roles and Responsibility Manage relationships with existing clients to ensure customer satisfaction and retention. Identify new business opportunities and develop strategies to acquire new customers. Develop and implement effective sales plans to meet or exceed monthly targets. Collaborate with internal teams to resolve customer complaints and issues. Provide excellent customer service and support to build strong relationships. Analyze market trends and competitor activity to stay ahead in the market. Job Requirements Minimum 3 years of experience in relationship management, preferably in the BFSI industry. Strong knowledge of affordable housing and housing loan products. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience working with cross-functional teams to achieve business objectives.

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 3 years of experience in the BFSI industry, preferably with a background in liabilities, branch banking, or customer service. Roles and Responsibility Manage and resolve customer complaints professionally and courteously. Provide excellent customer service through various channels, including phone, email, and walk-in. Develop and maintain strong relationships with customers to increase loyalty and retention. Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction. Identify and escalate potential risks or issues to senior management. Maintain accurate records of customer interactions and transactions. Job Requirements Strong knowledge of customer service principles and practices. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously. Proficient in using computer systems and software applications. Strong problem-solving and analytical skills. Ability to work collaboratively as part of a team. Experience working in Equitas Small Finance Bank, specifically in liabilities, branch banking, or customer service roles.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-2 years of experience in the BFSI industry, preferably with a background in Inclusive Banking, SBL, Mortgages, or Standalone Merchant OD. Roles and Responsibility Manage relationships with merchants and other stakeholders to achieve business objectives. Develop and implement strategies to increase sales and revenue growth. Build and maintain strong relationships with existing clients to ensure customer satisfaction. Identify new business opportunities and expand the client base. Collaborate with internal teams to resolve customer complaints and issues. Analyze market trends and competitor activity to stay ahead in the market. Job Requirements Strong knowledge of Inclusive Banking, SBL, Mortgages, or Standalone Merchant OD products. Excellent communication and interpersonal skills to build strong relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to analyze market trends. Experience working with merchant OD or similar roles is preferred. Ability to work independently and as part of a team to achieve business objectives.

Platinum Relationship Manager Business Banking KRAs: Develops new and expands existing High Net worth Customer relationships for liabilities (CA driven) and commercial assets Sources new bank customers through external individual efforts and acquisition channel Ensures high levels of customer service orientation and application of bank policy. Cross-sells bank products to existing set of branch customers, which are mapped Informs customers of new products or product enhancements further to expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Desired Candidate Profile: Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex & CA Very good understanding of Commercial Assets like CC, OD, TL, Export Finance Understanding of Mutual Funds and Insurance is an added advantage Graduate 6 - 8 years of experience Post Graduate 4 - 6 years of experience Customer orientation High energy levels with a motive to succeed