5818 Customer Complaints Jobs - Page 12

Purpose/Objective The job purpose of a Cluster Manager - CS is to manage and enhance customer service quality by overseeing customer complaint handling, satisfaction surveys, and compliance with CAPA. The role also involves developing team members, utilizing digital tools for customer feedback, and ensuring accurate documentation and reporting. Key Responsibilities of Role Quality Control Documentation & Procedures: - Develop and maintain quality control documentation and procedures related to customer service. Internal Audits: - Conduct internal audits to ensure compliance with customer service standards and identify areas for improvement. CAPA Compliance & Monitoring: - Oversee the impleme...

Purpose/Objective The job purpose of a Shift Engineer - Cluster - CS is to manage customer service aspects of module quality by addressing complaints, conducting site visits, logging customer feedback, and facilitating the rectification process with free-of-charge (FOC) modules and raw materials. Key Responsibilities of Role Acknowledge Complaints and Respond to Customers Within 24 Hours: - Promptly acknowledge and respond to customer complaints within 24 hours to ensure swift resolution and maintain customer satisfaction. Customer Site Visit: - Perform site visits to investigate and resolve quality issues reported by customers, ensuring thorough assessments and effective solutions. Receivin...

Purpose/Objective The job purpose of a Cluster Manager - CS is to manage and enhance customer service quality by overseeing customer complaint handling, satisfaction surveys, and compliance with CAPA. The role also involves developing team members, utilizing digital tools for customer feedback, and ensuring accurate documentation and reporting. Key Responsibilities of Role Quality Control Documentation & Procedures: - Develop and maintain quality control documentation and procedures related to customer service. Internal Audits: - Conduct internal audits to ensure compliance with customer service standards and identify areas for improvement. CAPA Compliance & Monitoring: - Oversee the impleme...

Purpose/Objective The job purpose of a Cluster Manager - OQC is to oversee and ensure the quality of solar modules during the outgoing inspection process. This includes managing customer complaint analysis, verifying module and container conditions, and ensuring compliance with customer specifications. The role also involves providing training, maintaining documentation, and preparing reports. Key Responsibilities of Role Lead Customer Complaints Analysis and Audits: - Analyze customer complaints and conduct regular audits of action items to address these complaints in the warehouse area. Review FTR with HU Details: - Review Flash Test Reports (FTR) and handling unit (HU) details before offe...

KEY RESPONSIBILITIES- Managing relationship with Axis Branch Sellers and thereby meeting target through Bank s FOS Responsible for managing the leads generated from Branch and thereby convert into quality business. Must ensure selling through E platform. Must adhere to the process set and timely coordinate with Cluster Manager and Operations HUB. Ensuring minimal customer complain. Shall adhere to agree TATs on first customer contact and follow-ups from the date of the lead being registered. Ensuring 15month persistency on track and thereby ensure a robust follow up mechanism with the customers. Coordinating with Cluster Training manager to ensure bank staff regularly on concepts in life ins...

KEY RESPONSIBILITIES- Managing relationship with Axis Branch Sellers and thereby meeting target through Bank s FOS Responsible for managing the leads generated from Branch and thereby convert into quality business. Must ensure selling through E platform. Must adhere to the process set and timely coordinate with Cluster Manager and Operations HUB. Ensuring minimal customer complain. Shall adhere to agree TATs on first customer contact and follow-ups from the date of the lead being registered. Ensuring 15month persistency on track and thereby ensure a robust follow up mechanism with the customers. Coordinating with Cluster Training manager to ensure bank staff regularly on concepts in life ins...

Job Description Quality planning, ensuring quality checks through quality inspectors. Monitoring In process & Final Quality. Problem Analysis and Establish Root cause, Plan and Implement Corrective and Preventive Action. Conducting Audis Like - Audit, Case study to control quality issues. Prepare standard operating procedure and standard testing procedure Finished product, Raw Materials and Stability samples. Maintain quality control instruments. Maintain a high level of documentation status in QC laboratory. Prepare & oversee MIS reports on various processing. Review all documents & initiate internal/ external audits. Coordinate with the QA to ensure the document initiation. Develop CAPA as...

Process: Kotak Bank - Credit Card (Voice) Process Location: Kasarvadavali, Thane Eligibility: HSC / Graduates can apply Freshers welcome Good English com. required Salary: 15k - 17k InHand + Incentives Shift: 10AM - 7PM Week Off: Sunday Off Required Candidate profile Qualification:- Any Graduate How To Apply..? To Apply , Call Or WhatsApp HR Shubham: 7030024973 Perks and benefits Good Salary with unlimited Incentives

Purpose/Objective Incumbent shall be responsible for shift wise Final quality control / monitoring, to ensue outgoing modules as per module MQP, QAP,s and technical specifications. Key Responsibilities of Role - Shift work planning. - Manpower deployments on different positions. - Ensure calibration of sun simulators. - Regular monitoring of sun simulator calibration report. - Ensure all FQC shift wise MIS as per defined frequency. - Analysis of FQC and calibration data by applying the 7QC Tools. - Prepared TQM related documents like SOP, WI, OPL and product criteria as or when required. - Ensure feedback system to be followed for capturing the non-conformance related to system and product a...

Purpose/Objective The job purpose of a Cluster Manager - OQC is to oversee and ensure the quality of solar modules during the outgoing inspection process. This includes managing customer complaint analysis, verifying module and container conditions, and ensuring compliance with customer specifications. The role also involves providing training, maintaining documentation, and preparing reports. Key Responsibilities of Role Lead Customer Complaints Analysis and Audits: - Analyze customer complaints and conduct regular audits of action items to address these complaints in the warehouse area. Review FTR with HU Details: - Review Flash Test Reports (FTR) and handling unit (HU) details before offe...

Purpose/Objective The job purpose of a Cluster Manager - OQC is to oversee and ensure the quality of solar modules during the outgoing inspection process. This includes managing customer complaint analysis, verifying module and container conditions, and ensuring compliance with customer specifications. The role also involves providing training, maintaining documentation, and preparing reports. Key Responsibilities of Role Lead Customer Complaints Analysis and Audits: - Analyze customer complaints and conduct regular audits of action items to address these complaints in the warehouse area. Review FTR with HU Details: - Review Flash Test Reports (FTR) and handling unit (HU) details before offe...

We are looking for a highly skilled and experienced CSA Professional to join our team at Firstsource Solutions Ltd. The ideal candidate will have a strong background in customer service and experience with computer systems. Roles and Responsibility Provide excellent customer service through various communication channels. Manage and resolve customer complaints professionally and courteously. Collaborate with internal teams to improve overall customer satisfaction. Analyze customer feedback and suggest improvements to processes or procedures. Develop and maintain knowledge of company products and services. Identify opportunities to upsell or cross-sell products or services. Disclaimer: This j...

We are looking for a highly skilled and experienced Customer Experience Associate to join our team at ReSource Pro. The ideal candidate will have a strong background in customer experience and a passion for delivering exceptional service. Roles and Responsibility Develop and implement effective customer experience strategies to enhance overall customer satisfaction. Collaborate with cross-functional teams to identify and resolve customer complaints and issues. Analyze customer feedback and provide insights to improve product and service offerings. Create and maintain comprehensive knowledge of products and services to effectively communicate with customers. Provide timely and professional su...

We are looking for a highly skilled and experienced CSA Professional to join our team at Firstsource Solutions Ltd. The ideal candidate will have a strong background in customer service and experience with computer systems. Roles and Responsibility Provide excellent customer service through various communication channels. Manage and resolve customer complaints professionally and courteously. Collaborate with internal teams to improve overall customer satisfaction. Analyze customer feedback and suggest improvements to processes or procedures. Develop and maintain knowledge of company products and services. Identify opportunities to upsell or cross-sell products or services. Disclaimer: This j...

Application Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: As a member of the Airbnb Customer Support team, youll play a vital role as a Resolution Specialist within the volume tiers. Resolution Specialists serve as our initial point of contact, addressing community inquiries and concerns. Our community relies on us for: Accessible support that s easy to...

Job Description: UrbanCompany is looking for a highly motivated, customer-focused Social Media Escalation Executive to join our Customer Experience (CX) team. In this role, you will manage and resolve customer escalations received through social media platforms, ensuring timely, empathetic, and effective communication. You will act as the face of UrbanCompany on social channels, safeguarding brand reputation while driving best-in-class customer satisfaction. Key Responsibilities: Serve as the primary contact for escalated customer concerns on social media, demonstrating strong ownership and a customer-first mindset. Investigate and resolve complex issues by coordinating with internal teams a...

Good Experience Management Representative ,QMS Quality Engineer Selection of Instruments for Inspection.Strong knowledge on QMS,Quality Issues in Material, Manufacturing & Special Process.IATF 16949,safety & 5S Auditing, internal audit as per plan Required Candidate profile Good Experience QMS ,Auto Preparing Quality Plans for Inspection & Selection of Instruments.Strong knowledge on,Quality Issues in Material,Manufacturing & Special Process.IATF 16949,ISO 14001 & 4500.

Job Description Candidate who manage and take care the Stabilizer, DUPS, Solar Power System and Battery after sales service operations under the Mumbai Branch. Roles & Responsibilities Work under Mumbai Branch and report to the Regional Manager (CS) Capable to handle entire CS procedures and well aware about all V-Guard products. Monitor the Customer complaints and products installations routed through the ASPs and ensure closure of the complaints through CRM within the specified SLA. Spares forecasting /planning for the ASP/s Training to the ASP staff and implement modifications / changes as and when comes without any delay. Develop new service requirement based on Marketing demands. Monito...

Telemarketing Executive 9:30AM to 6:30PM Salary Fresher First 3 Months: CTC: 18,631 In-hand: Up to 14,500 From 4th Month Onwards: CTC: 23,290 In-hand: 18,800 Bonus: Approx. 13,000 (paid in 5th month) Exp Candidates: CTC: 23,290 In-hand: 18,800 Required Candidate profile Qualification: Graduate Location: Swargate, Pune To Apply..? Scheduled Your Interview Call Or WhatsApp HR - 7030023066

Role & responsibilities Quality Assurance plan: Define QAP for Process/ Product and designs, Quality process adherence audit and ensuring strict compliance. Quality checks: Ensure inspection of raw material, packing material, consumables material checking, Ensure WIP check, Ensure Final quality monitoring, Review NCRs and recommend CAPA, Implementing CAPA recommendations and recommend trainings required Identifying and resolving in-house quality related issues to minimize incidences of rejections/reworking. Audit of QC processes: Quality audit process to assess quality plan adherence & staff competence, Coordinate with customers or external auditors, Coordinate with departments for implement...

Oversee daily operations and manage staff, ensuring high-quality customer service. Ensure compliance with health and safety regulations, as well as company policies and procedures. Train and mentor staff to ensure they are performing their duties efficiently and effectively. Resolve customer complaints in a professional and timely manner. Maintain accurate records and ensure all reports are submitted on time. Monitor inventory levels and order supplies as needed. Coordinate with other departments to ensure the smooth running of the business. Prepare work schedules and assign tasks to staff members. Conduct performance evaluations and provide feedback to staff. Attend meetings and provide rep...

Assigns the staff their duties and inspects work for conformance to prescribed standards of cleanliness Check rooms and common areas, including stairways and lounge areas, for cleanliness Performs cleaning duties in cases of emergency or staff shortage Establish and educate staff on cleanliness, tidiness and hygiene standards Motivate team members and resolve any issues that occur on the job Respond to customer complaints and special requests

Assigns the staff their duties and inspects work for conformance to prescribed standards of cleanliness Check rooms and common areas, including stairways and lounge areas, for cleanliness Performs cleaning duties in cases of emergency or staff shortage Establish and educate staff on cleanliness, tidiness and hygiene standards Motivate team members and resolve any issues that occur on the job Respond to customer complaints and special requests

Purpose/Objective The Customer Relationship Manager (CRM) plays a crucial role in the Real Estate industry at Adani, located in Mumbai. As a CRM with 5 years of experience, you will be responsible for managing client interactions, building and maintaining relationships, and ensuring customer satisfaction to drive business growth and retention. Key Responsibilities of Role Develop and implement strategies to enhance customer experience and satisfaction. Manage and resolve customer complaints and issues to ensure customer retention. Conduct regular customer interactions to understand their needs and preferences. Maintain updated knowledge of the real estate market trends and competitors. Prepa...

Purpose/Objective The Customer Relationship Manager (CRM) plays a crucial role in the Real Estate industry at Adani, located in Mumbai. As a CRM with 10 years of experience, you will be responsible for managing client interactions, building and maintaining relationships, and ensuring customer satisfaction to drive business growth and retention. Key Responsibilities of Role - Develop and implement strategies to enhance customer experience and satisfaction. - Manage and resolve customer complaints and issues to ensure customer retention. - Conduct regular customer interactions to understand their needs and preferences. - Maintain updated knowledge of the real estate market trends and competito...