2032 Customer Complaints Jobs - Page 11

GRADE - M DEPARTMENT - Branch Banking REPORTS TO - Branch Manager ROLE PURPOSE & OBJECTIVE The incumbent will be primarily responsible for providing Financial solutions to meet the requirements of the existing Mapped customers and ensure value added customer service as well as acquiring New to Bank CASA Customers. Responsible for handling the portfolio of existing Mapped CASA customers and generating revenue / book growth Responsible for increasing Liabilities book size of relationships via balances in accounts of existing mapped CASA customers or through Term Deposits, Cross selling of MF / Insurance, Loan products, acquiring family accounts and retaining the relationship To acquire pre-fixed New to Bank CASA customers through Open Market referrals / Referrals from existing CASA client base / BTL Initiatives & other tie ups Should be in close contact with the existing customers through personal visits, mailers and phone calls and share insights on the fluctuations in interest rates, FD rates and various product offerings. Informs customers of new products or product enhancements to further expand the banking relationship. Maintains complete relationship record for assigned customer accounts. Ensure continuity of high quality service, product delivery, and responsiveness to customer needs Tracks customer complaints/queries and turnaround times for customer satisfaction. Responsible to be abreast with all policies relating to operational risk, sales processes, mis-selling etc and ensure compliance with the same. Develop effective ways to promote Brand awareness & Product proposition that lead to measurable business results SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Entire liability target for the branch CASA Book as per the branch TASC Book as per the branch BB-FIG Book as per the branch Segment wise book (NR, Senior Citizen, HNI etc) as per the branch Number target for all the respective products. CA SA TASC Snr Citizen HNI NR Manage portfolio of assigned branch customer holders KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business Responsible annually to manage existing portfolio and acquire a new to bank portfolio of around 120 -150 Accounts. Expected to achieve the pre-fixed Net Book/ deposits growth (CASA Values & FD) for the year Expected to achieve the MOM addition of SA & CA Accounts Setting up meetings with prospective customers, ensuring that the clients are offered all products from Ujjivan including SA /CA / FD / Life Insurance/ Loan Products etc. Managing the portfolio of the customers on-boarded; ensuring their queries & requests are addressed on a timely manner; there by resulting in superior Customer Experience Customer Resolution of Queries / Requests that may come from managed CASA clients; adhering to the TAT Providing the best alternate channel experience for the customer through IB / MB/ CIB & Phone Banking Provide Doorstep service to managed customers, where-ever required Implementing necessary training for staffs to enable them to handle managed customers Internal process Streamlining the process of customer on-boarding and ensuring seamless process during the same Working towards eliminating bottlenecks in the Account Opening process and rejuvenating the customer journey with Ujjivan Conversion of all form based processing to digital process, with minimal documentation in the long run Responsible for updating and maintaining all Managed Customer upsell related MIS as well as New Customer acquisition done by RM (Calls, Prospects, Meetings, Business Conversions) Learning & Performance Ensure adherence to training man-days/ mandatory training programs for self Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines Timely training of Branch staff, so as to ensure product knowledge & change in processes are communicated in a timely manner MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications Graduate, with a Masters or MBA / PGDM Preferred. Experience Preferred experience of 3 - 4 years in Banking specific managing Privileged / Mapped clients Certifications AMFI / IRDA Certified Functional Skills Good knowledge of Branch Banking & Liability products Service Oriented Analytic and technology oriented Good Relationship Management skills with existing & new Customers Demonstrated leadership experience in interacting with cross-functional teams with a sound understanding of key business drivers Behavioral Skills Sales Skills Execution Skills Relationship Skills Influencing Skills Customer Service Orientation Competencies Planning & Organizing Driving Execution Building Partnerships

Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

Elite Relationship Manager Department Retail Liabilities Location Number of Positions Level Manger / Senior Manager Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets . Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction 3 to 4 years work experience, At least 1+ years at Relationship Manager Role. Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self motivated with a passion to achieve.

Elite Relationship Manager Department Retail Liabilities Location Number of Positions Level Manger / Senior Manager Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets . Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction 3 to 4 years work experience, At least 1+ years at Relationship Manager Role. Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self motivated with a passion to achieve.

JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

Elite Relationship Manager Develops new and expands existing Customer relationships forliabilities (CA driven) and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements: Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding ofTrade and Forex & CA. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

Aster Medcity is looking for Executive.Customer Care.Aster Whitefield Bengaluru to join our dynamic team and embark on a rewarding career journey. Responding to customer inquiries Resolving customer complaints and issues in a timely manner Providing information about products and services Managing customer accounts and updating customer information Following up with customers to ensure satisfaction Providing excellent customer service and maintaining a positive attitude Collaborating with other departments to ensure customer satisfaction Documenting customer interactions and transactions Excellent communication skills, both written and verbal Role: Customer Retention - Voice / Blended Industry Type: Medical Services / Hospital Department: Customer Success ,Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Any Graduate PG: Any Postgraduate

About Company Founded in 2011, ReNew, is one of the largest renewable energy companies globally, with a leadership position in India. Listed on Nasdaq under the ticker RNW, ReNew develops, builds, owns, and operates utility-scale wind energy projects, utility-scale solar energy projects, utility-scale firm power projects, and distributed solar energy projects. In addition to being a major independent power producer in India, ReNew is evolving to become an end-to-end decarbonization partner providing solutions in a just and inclusive manner in the areas of clean energy, green hydrogen, value-added energy offerings through digitalisation, storage, and carbon markets that increasingly are integral to addressing climate change. With a total capacity of more than 13.4 GW (including projects in pipeline), ReNew’s solar and wind energy projects are spread across 150+ sites, with a presence spanning 18 states in India, contributing to 1.9 % of India’s power capacity. Consequently, this has helped to avoid 0.5% of India’s total carbon emissions and 1.1% India’s total power sector emissions. In the over 10 years of its operation, ReNew has generated almost 1.3 lakh jobs, directly and indirectly. ReNew has achieved market leadership in the Indian renewable energy industry against the backdrop of the Government of India’s policies to promote growth of this sector. ReNew’s current group of stockholders contains several marquee investors including CPP Investments, Abu Dhabi Investment Authority, Goldman Sachs, GEF SACEF and JERA. Its mission is to play a pivotal role in meeting India’s growing energy needs in an efficient, sustainable, and socially responsible manner. ReNew stands committed to providing clean, safe, affordable, and sustainable energy for all and has been at the forefront of leading climate action in India. Job Description Knowledge of contractor assessment Interaction with 3rd party inspection agencies Monitoring of work done by 3rd party engineers Knowledge of ISO 9001 requirements. Knowledge of preparation and verification of RCA and Corrective actions. Imparting Job specific trainings. Knowledge of the various standards applicable in Solar/Power installations. Knowledge about testing and commissioning. Preparation of Field Quality plans, SOP’s ,Work instructions.

The incumbentwill be primarily responsible for providing Financial solutions to meet therequirements of the existing Mapped customers and ensure value added customerservice as well as acquiring New to Bank CASA Customers. Responsiblefor handling the portfolio of existing Mapped CASA customers and generatingrevenue / book growth Responsiblefor increasing Liabilities book size of relationships via balances in accountsof existing mapped CASA customers or through Term Deposits, Cross selling of MF/ Insurance, Loan products, acquiring family accounts and retaining therelationship To acquirepre-fixed New to Bank CASA customers through Open Market referrals / Referralsfrom existing CASA client base / BTL Initiatives & other tie ups Should be inclose contact with the existing customers through personal visits, mailers andphone calls and share insights on the fluctuations in interest rates, FD ratesand various product offerings. Informscustomers of new products or product enhancements to further expand the bankingrelationship. Maintainscomplete relationship record for assigned customer accounts. Ensurecontinuity of high quality service, product delivery, and responsiveness tocustomer needs Trackscustomer complaints/queries and turnaround times for customer satisfaction. Responsibleto be abreast with all policies relating to operational risk, sales processes,mis-selling etc and ensure compliance with the same. Developeffective ways to promote Brand awareness & Product proposition that leadto measurable business results Primary Responsibilities: Business Responsible annually to manage existing portfolio and acquire a new to bank portfolio of around 120 -150 Accounts. Expected to achieve the pre-fixed Net Book/ deposits growth (CASA Values Additional Responsibilities: Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Field specialization: Degree: Academic score: Institution tier: Required Certification/s: Required Training/s: Required work experience Industry: Role: Years of experience: Key Performance Indicators: Required Competencies: Required Knowledge: Required Skills: Required abilities Physical: Other: Work Environment Details: Specific requirements Travel: Vehicle: Work Permit: Other details Pay Rate: Contract Types: Time Constraints: Compliance Related: Union Affiliation: Location - Ahmedabad,Ahmednagar,Akurdi,Anand,Vadodara,Bharuch,Borivali,Chembur,Chowk,Dombivli,Gandhinagar,Goregaon,Hyderabad,Jalgaon,Jamnagar,Mira,Mumbai,Nadiad,Nagpur,Naroda,Nashik,Pune,Rajkot,Santacruz,Sion,Solapur,Surat,Thane,Valsad

ROLE PURPOSE & OBJECTIVE Phone Banking Officer will be responsible for resolving customer queries over the phone by providing efficient service, providing customers with relevant products and service information and cross selling various banking products to new and existing customers over the phone SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Value generation of 4 to 12 Lacks per month basis employee tenure 45 to 70 calls handled per day basis employee tenure 100 to 200 leads generated per month basis employee tenure Support provided to customers calling for all banking products Coordinate with Pan-India Branches for customer queries and leads generated KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials Adhere to all Service and Business metrics set for the unit Inform and suggest new banking products to customers Take leads for new bank accounts according to laid down rules and guidelines Participate in marketing and awareness campaigns being executed through the phone banking channel to create an enlarged customer base Ensure to pick up 70+ calls per day Ensure constant monitoring of peer staff to ensure Zero instances of mis selling Provide continual evaluation of processes and procedures Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers Customer (Both Internal & External) Increase the First Call Resolution Rate (FCR) in the calls handled. Provide splendid customer services to customers in a friendly and courteous manner at all times Have sufficient knowledge about the banking products and services to respond to all customer inquiries accordingly Improve customers banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay Inform and educate customers on alternative/ digital channels of bank such as ATMs/ BCs / Internet & Mobile Banking Provide information to customers on their account status and account balances Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction Ensure that customers confidential information is properly protected and only used for official purposes Be involved in performing some financial related and marketing transactions Channel complex customer complaints and challenges to the right departments for effective resolution Internal Process Ensure defined number of calls are handled and service metrics are maintained Ensure that all the banks policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties Ensure all calls are tagged accurately in CRM Help all other members of staff in other departments of the bank by liaising with them through healthy interactions Handle small projects Innovation & Learning Ensure adherence to training man-days/ mandatory training programs for self Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self Continuously update skills by participating in professional trainings, attend courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank. Mentor junior staff MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications Graduate in any discipline and Undergrads with 2 years and above experience in Banking/Financial institute/NBFC/BPO/Customer service and sales. Experience (Years and Core Experience Type) 0 to 2 years of experience in relevant field Certifications NA Functional Skills Relationship Management Customer Relationship Upselling and Cross Selling Behavioral Skills Good communication skills both oral and written Good interpersonal management skills Problem solving skills Decision making ability Adapting to changing business requirements Competencies Banks Product Knowledge Sales and Influencing Skills Awareness of Banking regulations Flexible to work in 24/7 shifts Flexible to work in different LOBs within Phone Banking

Role & responsibilities Support the business operations through an optimum after sales service network (backbone of the sales function) in the location and partner with the sales staff across business line and distributions channels. Maintain NPS of the location and constantly explore innovative measures to enhance the score of the location. Effective management of service operations through ASCs as per the defined SOPs in order to enhance the customer satisfaction. END RESULTS MAJOR ACTIVITIES Service Resolution:- - Call resolution within the agreed SLAs at the location level - Ensuring complete resolution of the critical complaints with regards to the functioning of the product - Visiting the local / up-country dealer locations and understanding their issues with regards to the service delivery - Monitoring the Technicians performance and ensuring they are updated on the various products through timely trainings and refreshers. Authorized Service Centers / Third Party Resource Management:- - Monitoring the authorized service centers and ensuring that all the service related issues are resolved within the agreed timelines and SLAs - Ensuring the service centers have adequate supply of spares and are always equipped to resolve the customer queries Timely payments for the services rendered to the Authorized Service Centers MIS & Reporting:- - Timely reporting the status on agreed parameters / SLAs to the RM - Ensuring complete root-cause analysis and solutioning to the recurring problems / customer complaints - Giving feedback about the various products being serviced and suggesting action plans in case of repeat product issues / failures. Operational Efficiency Improvement:- Manage internal and external relationships with the Service Centers, Trade, Customers, PICs and FLSPs and ensuring their issues are resolved on priority. Preferred candidate profile a. B.E/B.Tech/ Diploma or ITI(12+3) Is Compulsory b. Relevant Experience: 4 to 8 years with relevant experience in Service Operations

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 2 years of experience in the BFSI industry, preferably with a background in Assets, Inclusive Banking, SBL, Mortgages, Merchant OD, or related fields. Roles and Responsibility Manage relationships with existing clients to ensure customer satisfaction and retention. Identify new business opportunities and develop strategies to acquire new customers. Develop and implement effective sales plans to achieve business objectives. Collaborate with internal teams to resolve customer complaints and issues. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain strong relationships with key stakeholders, including merchants and other financial institutions. Job Requirements Strong knowledge of the BFSI industry, particularly in areas such as Assets, Inclusive Banking, SBL, Mortgages, Merchant OD, or related fields. Excellent communication and interpersonal skills are required to build strong relationships with clients and stakeholders. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills are needed to analyze market trends and competitor activity. Experience working with financial institutions, particularly small finance banks or NBFCs, is preferred. Ability to adapt to changing circumstances and priorities.

Embark on a transformative journey as a Team Manager for Merchant Services at Barclays, where youll play a pivotal role in shaping the future. Join us in our mission to safeguard our business and our customers. Key critical skills required for this role include: Handle inbound and outbound voice calls related to card servicing, payment queries, and customer complaints. Execute back-office processes including transaction investigations, payment reconciliations, and dispute resolutions. Log, track, and resolve customer complaints in line with the BUK Mandatory Complaints Procedures. Follow established procedures for voice-based payment checks as outlined in Procedure - Voice Payment Checks. Collaborate with cross-functional teams to ensure first-point-of-contact (FPOC) resolution and reduce handoffs to back-office. Maintain accurate records of customer interactions and ensure timely follow-up. Support continuous improvement by identifying process gaps and contributing to transformation initiatives such as those in Ops Transformation & Change Lab. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Noida. Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

• Dealer Workshop Management: • Monitor and guide dealer workshops on operational efficiency, manpower productivity, and workshop infrastructure. • Ensure adherence to Kia’s service processes, SOPs, and standards. • Regular audits and performance reviews of service dealerships. • Customer Experience Enhancement: • Drive CSI (Customer Satisfaction Index) & NPS (Net Promoter Score) improvements through dealer support. • Handle escalated customer complaints, analyze root causes, and provide resolution strategies. • Support dealers in managing customer retention and loyalty programs. • Service KPI Monitoring: • Track KPIs such as revenue, labor utilization, job mix, parts-to-labor ratio, warranty costs, etc. • Identify gaps and provide training or process corrections to improve metrics. • Technical Support & Training: • Coordinate with the technical team for complex issues and support dealers in field fixes. • Conduct regular on-site training and knowledge sharing sessions for dealer service teams. • Warranty and Policy Compliance: • Monitor warranty claims, evaluate claim trends, and ensure compliance with corporate policies. • Support in implementing field actions, service campaigns, and recalls. • Market Feedback and Reporting: • Provide feedback to HO on product performance, recurring issues, and regional trends. • Submit monthly reports on dealer performance and field activities.

Key Responsibilities: 1. Technical Support (Daily): Support Order and Production Teams with technical inputs on ongoing projects. Guide Channel Partners (PAN India) on product measurement, installation, and operations. Provide on-call support to RM, Sales Teams (DGM, RSM, ASM, BDM), and Project Team. Assist Marketing and respond to online technical inquiries. 2. Complaint Management (As Required): Resolve complaints from Channel Partners and Whole-sellers. Support Field Teams (GM, DGM, RSM, ASM, BDM) with complaint handling. Attend Jamnagar-based complaints via call and coordinate service. Handle on-call troubleshooting, especially for automation and technical faults. 3. Repair & Alteration (Daily): Assist internal teams in managing repair and alteration cases. Coordinate with Channel Partners for pickup and delivery of products needing repair. 4. Local Orders & Client Interaction (As Required): Process Jamnagar sales orders and coordinate end-to-end. Conduct site visits, take measurements, and ensure smooth installation. 5. R&D & Product Support (Daily): Collaborate with Production for special/custom client orders. Provide technical guidance on automation, motors, and new product integration to team members. 6.inside Sales from CP - Delars & Distributors 7.New Development of Cp

ROLE PURPOSE & OBJECTIVE Phone Banking Outbound Officer will be responsible making sales calls of various business campaigns, generate leads and follow up with concerned business SPOCs for conversion of the leads generated. Outbound Officer will also be responsible for making service calls related to various campaigns and capture information as per requirement. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Value generation of 4 to 20 Lacks per month basis employee tenure 100 to 150 calls handled per day basis employee tenure 200 to 300 quality leads generated per month basis employee tenure Coordinate with Branches/Business SPOCs for leads generated/conversions KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials Adhere to all Service and Business metrics set for the unit Inform and suggest new banking products to customers Take leads/referrals for new bank accounts according to laid down rules and guidelines Participate in marketing and awareness campaigns being executed through the phone banking channel to create an enlarged customer base Ensure to dial 100 to 150 calls per day Responsible for follow up and conversion of leads Ensure constant monitoring of peer staff to ensure Zero instances of mis selling Provide continual evaluation of processes and procedures Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers Customer (Both Internal & External) Consult customers on right products basis their financial needs Provide splendid customer services to customers in a friendly and courteous manner at all times Have sufficient knowledge about the banking products and services to respond to all customer inquiries accordingly Improve customers banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay Inform and educate customers on alternative/ digital channels of bank such as ATMs/ BCs / Internet & Mobile Banking Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction Ensure that customers confidential information is properly protected and only used for official purposes Be involved in performing some financial related and marketing transactions Channel complex customer complaints and challenges to the right departments for effective resolution Internal Process Ensure defined number of calls are handled and defined metrics are maintained Ensure that all the banks policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties Ensure all calls/leads are tagged/captured accurately in CRM/LMS/Excel Help all other members of staff in other departments of the bank by liaising with them through healthy interactions Handle small projects Innovation & Learning Ensure adherence to training man-days/ mandatory training programs for self Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self Continuously update skills by participating in professional trainings, attend courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank. Mentor junior staff MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications Graduate in any discipline and Undergrads with 2 years and above experience in Banking/Financial institute/NBFC/BPO/Customer service and sales. Experience (Years and Core Experience Type) 0 to 2 years of experience in relevant field Certifications NA Functional Skills Relationship Management Customer Relationship

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in the BFSI industry, preferably with a background in Assets, Inclusive Banking, SBL, Mortgages, Standalone Merchant OD, or similar roles. Roles and Responsibility Manage relationships with merchants and other stakeholders to achieve business objectives. Develop and implement strategies to increase sales and revenue growth. Build and maintain strong relationships with existing clients to ensure customer satisfaction. Identify new business opportunities and expand the client base. Collaborate with internal teams to resolve customer complaints and issues. Analyze market trends and competitor activity to stay ahead in the market. Job Requirements Strong knowledge of the BFSI industry, particularly in areas such as Assets, Inclusive Banking, SBL, Mortgages, Standalone Merchant OD, or similar roles. Excellent communication and interpersonal skills are required to build strong relationships with clients and stakeholders. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills are needed to analyze market trends and competitor activity. Experience working with merchant OD or standalone merchant OD is preferred. Ability to work collaboratively as part of a team to achieve business objectives. Location - Erode,Coimbatore,Ondipudur,Ondipudur

POSITION DESCRIPTION JOB TITLE Branch Operation Manager GRADE M DEPARTMENT Branch Banking LOCATION Branch SUB-DEPARTMENT NA TYPE OF POSITION Full-time REPORTS TO Sr. Branch Manager/Branch Manager REPORTING INTO Cashier CCR Aadhar Officers ROLE PURPOSE & OBJECTIVE This role is responsible for day to day operational and administrative activities in the branch which include coordination with IT, infrastructure, security, secured stationary (operations), unsecured stationary (Admin) and housekeeping. Accountable for quality customer service within stipulated time frame while adhering to regulatory and procedural compliance. Responsible for coordination of audits at the branch and availability of requisite resources in the branch without affecting regular branch business. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Daily cash transaction CRL Limit Branch Audit Cheque stoppage/bounce Aadhaar enrolment Generate quality sales leads Handling of both internal and external queries Customer Service KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business Take overall responsibility for administration and control of the branch operations, including its infrastructure and personnel Handle walk-in sales in absence of liabilities/assets sales personnel Drive leads from walk-in customers Handle walk-in sales in absence of liabilities/assets sales personnel Oversee adherence to customers life event management at branch Customers Handle walk-in customers in the absence of the CCR; build & manage robust relationships with the customers by providing exceptional customer service Ensure customers are assisted/educated to use ATMs and motivate them to use ATMs for smaller transactions Ensure adherence to TAT for all branch transaction, grievance redressal and customer queries Address customer complaints and queries escalated by branch staff in a timely manner (Tracking and reporting); ensure reduction in customer complaints over a period of time Internal Process Joint custodian of cash, Branch keys/vault/lockers; ensure all secured stationary are in stock and tracks usage Accountable for cash transactions in the branch including aspects such as cash management, tallying of cash with reports in system & vouchers and maintenance of registers for cash transactions and reconciliation of day end ledgers with the help of cashier Approve/authorize transactions as required, check and ensure genuineness of the documents provided by the customers Serve as a point of check for completion of forms/applications, verification of the KYC documents and other document proofs provided by the customer for purposes such as transactions, account opening etc. Take overall responsibility for housekeeping, physical infrastructure and IT infrastructure Responsible for coordination of functioning and replenishment of cash in the Branch ATMs (to be decided post finalization of ATM operating model) Coordinate activities with Regional-Fund Transfer Unit and Branch Monitoring teams Coordinate with the internal and external audit team in carrying out the periodic Branch audits; formulate and review progress against action plans to address the deviations found in Branch operations and service quality To ensure strict adherence to regulatory compliances in running the branch and report deviations to CRM, perform the role of operations risk and compliance representative at the branch and report to regional OR & compliance managers Learning & Performance Maintain up to date & working knowledge of products/services offered in the branch. Ensure adherence to training man-days/ mandatory training programs for self and reportees Train the Cashier & CCR on process compliance, service quality and Branch operations Ensure goal-setting, midyear -review and annual appraisal process within specified timelines for self and reportees MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications UG Any Graduation preferably in commerce discipline / Post Graduation with Finance specialization Experience Minimum 3-6 years experience in handling Banking/NBFC Operations catering to liabilities and assert products Certifications NA Functional Skills Systematic; meticulous and timely customer service Process Orientation Multitasking ability Knowledge of liabilities & asset products Compliance Orientation Technology Adept Training Skills Behavioral Skills Communication skills fluent in local language & English Managing Customer Relations Process Orientation People orientation Training skills Willingness to travel & relocation as per business requirements and career opportunities Competencies Execution Managing Relationships Influencing Decision Making Location: Alleppey,Arcot,Bengaluru,Bhadravati,Chennai,Dharapuram,Dindigul,Erode,Kollegal,Kottayam,Kozhenchery,Kozhikode,Maddur,Mettupalayam,Mysuru,Nanjangud,Pathanamthitta,Perambalur,Salem,Sathyamangalam,Sira,Thiruvalla,Tiptur,Tirunelveli,Udupi,Vasco Da Gama,Vijayawada,Virudhachalam,Visakhapatnam

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in Micro Finance, specifically in MLAP. Roles and Responsibility Manage relationships with existing clients to ensure timely repayment of loans and maintain high customer satisfaction. Identify new business opportunities through networking and referrals to expand the client base. Conduct thorough credit assessments and provide personalized solutions to meet client needs. Develop and implement effective sales strategies to achieve business targets. Collaborate with internal teams to resolve customer complaints and issues promptly. Maintain accurate records of client interactions and transactions. Job Requirements Proven experience in Micro Finance, preferably in MLAP, with a strong understanding of financial products and services. Excellent communication and interpersonal skills are required to build strong relationships with clients and colleagues. Strong analytical and problem-solving skills are necessary to assess credit risk and provide effective solutions. Ability to work in a fast-paced environment and consistently meet business targets. Knowledge of regulatory requirements and industry standards is essential. Experience working with small finance banks or similar institutions is preferred.

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank in the BFSI industry. The ideal candidate will have 1 to 4 years of experience in customer service, with excellent communication skills and a strong passion for delivering exceptional customer experiences. Roles and Responsibility Manage and resolve customer complaints professionally and courteously. Provide timely and accurate information about products and services to customers. Develop and maintain strong relationships with customers to increase loyalty and retention. Collaborate with internal teams to resolve complex customer issues. Identify and escalate potential risks or issues to senior management. Continuously improve knowledge and skills to stay current with industry trends. Job Requirements Strong understanding of branch banking operations and procedures. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to build rapport and trust with customers from diverse backgrounds.

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-3 years of experience in customer service, with a strong background in the BFSI industry. Roles and Responsibility Manage and resolve customer complaints professionally and promptly. Provide excellent customer service through various channels, including phone, email, and walk-in. Develop and maintain strong relationships with customers to ensure long-term satisfaction. Collaborate with internal teams to resolve complex customer issues. Identify and escalate potential risks or issues to senior management. Maintain accurate records of customer interactions and transactions. Job Requirements Strong communication and interpersonal skills are essential. Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously. Knowledge of banking products and services is required. Problem-solving and analytical skills are necessary. Experience working with emerging enterprise banking systems is preferred. Ability to work collaboratively as part of a team. A graduate degree is required.

We are looking for a highly skilled and experienced Receivable Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-5 years of experience in the BFSI industry, preferably with knowledge of Emerging Enterprise Banking. Roles and Responsibility Manage and oversee the receivables process to ensure timely payments and minimize bad debts. Develop and implement strategies to improve receivables efficiency and reduce costs. Collaborate with cross-functional teams to resolve customer complaints and disputes. Analyze and report on receivables performance metrics to senior management. Identify and mitigate risks associated with receivables operations. Ensure compliance with regulatory requirements and internal policies. Job Requirements Strong understanding of financial concepts and principles related to receivables. Excellent communication and interpersonal skills for effective customer interaction. Ability to work in a fast-paced environment and meet deadlines. Proficiency in MS Office and other relevant software applications. Strong analytical and problem-solving skills to resolve complex issues. Experience working with emerging enterprise banking systems and technologies.

We are looking for a highly skilled and experienced Receivable Executive - Combo to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 4 years of experience in the BFSI industry, with expertise in Assets, Emerging Enterprise Banking, and Receivables. Roles and Responsibility Manage and oversee the receivables process for timely and accurate payments. Develop and implement strategies to improve receivables efficiency and reduce delinquencies. Collaborate with cross-functional teams to resolve customer complaints and disputes. Analyze and report on receivables performance metrics to senior management. Identify and mitigate risks associated with receivables operations. Ensure compliance with regulatory requirements and internal policies. Job Requirements Strong knowledge of BFSI industry trends and regulations. Experience in managing receivables operations, preferably in a financial services environment. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Proficiency in Microsoft Office and other relevant software applications.

We are looking for a motivated and customer-focused individual to join our team as a Customer Care Executive . You will be the first point of contact for our customers, handling inquiries, resolving complaints, and ensuring a smooth customer experience across all touchpoints. Key Responsibilities: Handle inbound and outbound calls, emails, and chat support. Address customer queries, issues, or concerns in a timely and professional manner. Provide accurate information about products, services, and company policies. Maintain detailed records of customer interactions using the CRM system. Escalate unresolved issues to the appropriate departments when necessary. Follow up with customers to ensure full resolution of issues. Meet individual/team KPIs and service level targets. Maintain a positive, empathetic, and professional attitude toward customers at all times. Requirements: Graduation (preferred). 12 years of experience in customer support or a similar role. Excellent communication skills in English. Good listening, problem-solving, and interpersonal skills. Proficient with computers and basic software like MS Office and CRM tools. Ability to multitask, prioritize, and manage time effectively. Willingness to work in rotational shifts, weekends, or public holidays if required. Preferred Qualifications: Prior experience in e-commerce, retail, telecom, or service industry is a plus.

Position : Sr. Manager/Manager Quality Experience : 15 to 20 years Education : Diploma or Degree in Electrical Job Location : Kolhapur Key Responsibilities: 1. Develop, implement, and maintain the companys Quality Management System (QMS) in compliance with ISO standards and regulatory requirements. 2. Establish and enforce quality policies, procedures, and work instructions to ensure consistent product quality and compliance with customer specifications. 3. Define quality standards, inspection criteria, and testing protocols for incoming materials, in-process checks, and finished goods. 4. Conduct regular internal audits to ensure adherence to quality standards and identify areas for improvement. 5. Implement quality control tools such as Statistical Process Control (SPC), Failure Mode and Effects Analysis (FMEA), and Root Cause Analysis (RCA). 6. Oversee inspection, testing, and measurement activities to verify product conformity and detect defects or non-conformities. 7. Define supplier quality requirements, assess supplier performance, and conduct supplier audits to ensure compliance. 8. Collaborate with procurement and supply chain teams to address supplier-related quality issues and drive improvements. 9. Monitor customer complaints, feedback, and returns to identify trends and lead corrective and preventive actions. 10. Liaise with customers on quality matters, support audits, and ensure timely resolution of customer concerns. 11. Lead continuous improvement initiatives such as Lean, Six Sigma, and Kaizen to enhance product quality and reduce process variation. 12. Promote a culture of continuous improvement by training and mentoring employees across departments. 13. Work closely with engineering, production, procurement, and sales teams to solve quality-related challenges. 14. Act as a quality liaison across departments to ensure alignment with organizational quality objectives. 15. Stay updated on relevant regulatory requirements, industry standards, and quality best practices. 16. Ensure company-wide compliance with applicable regulations and standards through robust quality management systems. Core Competencies (Technical & Functional) 1. Quality Management System (QMS) – Strong knowledge of ISO 9001/14001/45001 and experience in implementing and maintaining QMS. 2. Statistical Process Control (SPC) – Practical application of SPC techniques for process monitoring and improvement. 3. Root Cause Analysis (RCA) – Competence in identifying and eliminating the source of product/process issues. 4. FMEA (Failure Mode & Effects Analysis) – Ability to evaluate risk in processes and products proactively. 5. Internal and Supplier Audits – Experience in conducting audits, identifying non-conformities, and implementing corrective actions. 6. Regulatory & Standards Compliance – Deep understanding of relevant national/international quality regulations and industry certifications. 7. Supplier Quality Management – Ability to assess, qualify, and improve supplier processes and product quality. Behavioral Competencies 1. Attention to Detail – Ensuring thoroughness in inspections, documentation, and audits. 2. Accountability – Taking ownership for quality performance and outcomes. 3. Customer Orientation – Responding effectively to customer feedback, audits, and complaints. 4. Integrity & Ethical Practice – Upholding compliance and ethical standards in all quality decisions. 5. Resilience & Patience – Handling repeated audits, complaints, and systemic issues with persistence. Analytical Competencies 1. Data-Driven Decision Making – Using quality metrics, SPC, and audit findings to guide improvements. 2. Corrective & Preventive Action (CAPA) – Identifying root causes and ensuring long-term solutions. 3. Trend Analysis & Reporting – Monitoring feedback, complaints, and quality KPIs for improvement insights. 4. Risk Assessment – Assessing potential risks in materials, suppliers, and internal processes. Leadership Competencies 1. Team Management & Mentoring – Leading the quality team, developing skills, and nurturing a quality mindset. 2. Cross-Functional Collaboration – Working with engineering, production, procurement, and sales to drive quality initiatives. 3. Strategic Thinking – Aligning quality goals with company strategy and long-term objectives. 4. Change Management – Driving adoption of quality tools (Lean, Six Sigma, Kaizen) and process improvements. 5. Communication Skills – Effectively conveying quality expectations internally and externally (e.g., customers, auditors).