Role & responsibilities Job Description Technical Project Manager Purpose: As a Project Manager, you will help in implementing clients business vision and strategy, this position requires big-picture thinking, initiative, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, mitigate risk, the competence to work with senior executives, and excellent soft skills. Key Responsibilities: Successful Project/ delivery management - SLA achievement and high level of customer satisfaction related to implementation, support services and managed services. Manage project initiation, create project plan and track the planned activities. At least one | end-2-end implementation experience in a large/complex project. Preferably Martech Solution - HCL, UNICA, Adobe, Saleforce, Oracle, etc. Liaison with the client key stakeholders, updates on the project status, manage escalations and issues status, drive stakeholders meetings from project/delivery prospective. Resource planning and management/ mentoring of resources who are part of the project/s and ensure a strong bonding among the team is established and a good interpersonal relationship is developed among the team members Develop processes and methods for implementation and managed services to ensure efficiency improvement in the performance of project/delivery management. Collaborate with senior management on client account management, growth and new business opportunity Ensure project cadence and governance are managed well with client and project team. Timely identification of project risks and mitigation plan at various stage of the project Requirement: Should have 6 8 years of hands on experience in project/ delivery management. Should have experience of managing complex, multi technology and application implementation, operations support services and managed services. Hands-on experience with PM tools like JIRA / MS Project Any project management-related certification (PMI -ACP / PMP / Prince 2 / PSM II, etc) is an asset Must be ready to travel on a need basis Preferred candidate profile : At least one | end-2-end implementation experience in a large/complex project. Preferably Martech Solution - HCL, UNICA, Adobe, Saleforce, Oracle, etc.

Solutions Consultant - Pardot Location : Bangalore Job Overview We in Customer Centria want our people to experience a career move that will allow you to be exceptional, innovative & involved to redefine the possibilities of digital experiences for our customers. We have unique learning and development programs to help all our employees reach their full potential and to also diversify and support one another along the way. Our offerings are designed for everyone from early-career employees to our most experienced professionals. We are hiring a skilled Pardot Solutions Consultant to help our clients maximize their use of Salesforce Pardot (Marketing Cloud Account Engagement). This role involves consulting on Pardot implementation, customization, automation, and integration with Salesforce CRM. The ideal candidate will have expertise in marketing automation, lead nurturing, and campaign performance analysis to drive effective marketing strategies.. If you're dedicated and ambitious, Customer Centria is an excellent place to grow your career. Don't hesitate to apply. Responsibilities and Duties Experience in Pardot implementation, configuration, data migration, and working with the Salesforce Connector. Lead requirements gathering, solution design, and contributing to statements of work Communicate project outcomes to client-side project stakeholders. Conduct user training and actively promote user adoption of Pardot. Design, implement, and monitor for automated campaigns across email and web, and advise clients on how to optimize further. Strong understanding of marketing KPIs, such as email marketing and marketing conversion metrics. Experience in reporting and analysing campaign activity using Pardot reports, B2B Marketing Analytics (desirable), and can make recommendations to the business. Track record for delivering marketing automation projects in a fast-paced environment, and able to successfully keep to deadlines. Sales Cloud knowledge and ability to set up features such as Engagement History, Campaign Influence, B2B Marketing Analytics, and the drag-and-drop email builder. Familiarity with non- native Pardot integrations (e.g., Zapier) Knowledge of HTML or CSS for creating landing pages, forms, and email templates. Must be familiar with integrating Pardot with Salesforce CRM Should have worked on custom integrations involving Pardot custom redirects, form handlers, APIs, etc. Qualifications & Skills Required 3 - 5 years of hands-on experience in Pardot. Proven track record in marketing automation & email marketing. Strong consulting, communication, and problem-solving skills. Collaborative mind-set with the ability to work with cross-functional teams.

Solutions Consultant - Pardot Location : Bangalore Job Overview We in Customer Centria want our people to experience a career move that will allow you to be exceptional, innovative & involved to redefine the possibilities of digital experiences for our customers. We have unique learning and development programs to help all our employees reach their full potential and to also diversify and support one another along the way. Our offerings are designed for everyone from early-career employees to our most experienced professionals. We are hiring a skilled Pardot Solutions Consultant to help our clients maximize their use of Salesforce Pardot (Marketing Cloud Account Engagement). This role involves consulting on Pardot implementation, customization, automation, and integration with Salesforce CRM. The ideal candidate will have expertise in marketing automation, lead nurturing, and campaign performance analysis to drive effective marketing strategies.. If you're dedicated and ambitious, Customer Centria is an excellent place to grow your career. Don't hesitate to apply. Responsibilities and Duties Experience in Pardot implementation, configuration, data migration, and working with the Salesforce Connector. Lead requirements gathering, solution design, and contributing to statements of work Communicate project outcomes to client-side project stakeholders. Conduct user training and actively promote user adoption of Pardot. Design, implement, and monitor for automated campaigns across email and web, and advise clients on how to optimize further. Strong understanding of marketing KPIs, such as email marketing and marketing conversion metrics. Experience in reporting and analysing campaign activity using Pardot reports, B2B Marketing Analytics (desirable), and can make recommendations to the business. Track record for delivering marketing automation projects in a fast-paced environment, and able to successfully keep to deadlines. Sales Cloud knowledge and ability to set up features such as Engagement History, Campaign Influence, B2B Marketing Analytics, and the drag-and-drop email builder. Familiarity with non- native Pardot integrations (e.g., Zapier) Knowledge of HTML or CSS for creating landing pages, forms, and email templates. Must be familiar with integrating Pardot with Salesforce CRM Should have worked on custom integrations involving Pardot custom redirects, form handlers, APIs, etc. Qualifications & Skills Required 3 - 5 years of hands-on experience in Pardot. Proven track record in marketing automation & email marketing. Strong consulting, communication, and problem-solving skills. Collaborative mind-set with the ability to work with cross-functional teams.

Job Overview Business Analyst We in Customer Centria want our people to experience a career move that will allow you to be exceptional, innovative & involved to redefine the possibilities of digital experiences for our customers. We have unique learning and development programs to help all our employees reach their full potential and to also diversify and support one another along the way. Our offerings are designed for everyone from early-career employees to our most experienced professionals. We are hiring a business strategist to be dedicated to the needs of our clients and thereby enhance our organizations growth through positive client-to-business engagement. If you're dedicated and ambitious, Customer Centria is an excellent place to grow your career. Don't hesitate to apply. Responsibilities and Duties • Work closely with the marketing and business teams on campaign ideation keeping the client’s larger business goal in mind • Manage creation and measurement of marketing campaigns performance , Business intelligence reports with internal teams • Manage B2C (business to consumer) integrated marketing campaigns with the aim of overall business ROI • Understand the existing technology stack of the client and work closely with the client’s marketing team to design omni channel use cases • Create presentations and analysis showcasing the business value achieved by the technology stacks implemented • Liaise with business teams to plan campaign design & communication strategy, impact measurement and post campaign analysis requirements or business portfolio analysis requirements • Ensure process adherences and quality of insights deliveries • Deliver regular reports with insights of campaign results to stakeholders • Analyse Business/campaign intelligence reports & dashboards to provide insights & recommendations to client team for enhancing impact & ROI • Identify service up-sell opportunities with a focus on revenue expansion through regular client requirement mapping Qualifications & Skills Required • A minimum of 2-3 years of overall experience • Should have worked with the marketing team – digital and campaign marketing team • Management skills: You will manage campaign & portfolio insights deliveries working with internal teams. Therefore, you will need to guide your team and establish parameters • Presentation skills: You will need to create detailed PPTs on the performance of the campaigns and give recommendations to improve performance across channels, across customer segments for focus product portfolios. • Project management skills: You will have to work with business teams, internal teams, senior management and other stakeholders. You need to ensure that deadlines are met for multiple client needs-campaign deliveries, performance reports, marketing analytics reports with insights. You will need to manage the organisation’s output effectively to ensure nothing goes off-track •