Customer Care Manager- Service

Responsibilities

• Oversee our customer service team
• Manage and train Customer Associates
• Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
• Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service
• On-board new employees and train them based on your expertise and skill set
• Create and implement an effective customer loyalty program

Required Key Skills

• Ability to guide and motivate a team, delegate tasks, and manage performance effectively.
• 4+ years’ experience in customer service and supervisory experience
• Bachelor’s Degree or a related field preferred
• Ability to translate your skills to other employees through training and mentoring
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office Suite and Google Docs

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹18,000.00 per month

Work Location: In person