Customer Care Executive (Order Taking)

• Receive and process customer orders through phone, email, or online platforms.
• Ensure orders are accurate and complete, confirming all required information with the customer.
• Input customer orders into the company’s order management system or database.
• Answer customer questions about product details, prices, and availability.
• Collaborate with other departments (e.g., inventory, shipping) to ensure timely fulfillment of orders.
• Handle any changes, cancellations, or returns according to company policies.
• Provide customers with estimated delivery times and follow up on any delays.
• Maintain up-to-date knowledge of products, services, and promotions to answer customer inquiries.
• Resolve customer issues or concerns in a professional and timely manner.
• Maintain a clean and organized workspace, including keeping customer records up to date.

Job Type: Full-time

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Provident Fund

Work Location: In person