Customer Care Executive

*HIRING: Customer Care Executive

IPS GROUP OF SCHOOLS, LUDHIANA

(CBSE Affiliated up to Senior Secondary Level)

We are looking for a dynamic and experienced CRE l to join our leadership team.
MUST GOOD ENGLISH COMUNICATION SKILL

Location: IPS Group of Schools, Ludhiana

Salary: ₹12000 – ₹ 15000 (based on experience and competence)

Preferred Candidate: North Indian
(CRE) – Work Responsibilities

1. Admission & Inquiry Handling

• Attend and respond to walk-in, phone, and online admission inquiries.
• Maintain a proper record of leads, follow-ups, and admissions in the school CRM or register.
• Guide parents about the CBSE curriculum, facilities, fee structure, and admission process.
• Arrange and coordinate campus visits for prospective parents and students.

2. Parent Communication & Relationship Management

• Build and maintain healthy relationships with parents and guardians.
• Handle queries, concerns, and complaints in a professional and timely manner.
• Keep parents informed about school events, policies, and important updates through calls, emails, or messages.
• Coordinate PTMs (Parent-Teacher Meetings) and ensure smooth communication between parents and teachers.

3. Marketing & Outreach

• Support the marketing team in promoting the school’s brand through social media and offline events.
• Assist in organizing open houses, school tours, workshops, and orientation programs.
• Distribute brochures, flyers, and promotional materials in the community.

4. Record Keeping & Reporting

• Maintain an updated database of inquiries, admissions, and withdrawals.
• Prepare daily/weekly/monthly admission status reports for the management.
• Track follow-up actions and conversion rates.

5. Event & Activity Support

• Assist in planning and executing cultural, academic, and sports events to showcase the school’s strengths to prospective parents.
• Coordinate student participation in inter-school and community events.

6. Feedback & Service Improvement

• Collect feedback from parents regarding facilities, teaching, and events.
• Suggest improvements to enhance parent satisfaction and retention.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement