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Customer Care Executive

0 - 1 years

0 Lacs

T Nagar, Chennai, Tamil Nadu

Posted:3 weeks ago| Platform: Indeed logo

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Skills Required

support chat query dispatch tracking management communication schedule planning

Work Mode

On-site

Job Type

Full Time

Job Description

MrMed is looking for Support Executives to assist our customers in order fulfillment and post‑order support over telephone/ chat channels. Location: T Nagar Chennai (Only work from office role) Responsibilities: - Handling customers’ query on products or the company via phone calls and chat channels, and making follow‑up outbound calls - Resolving post dispatch issues of customers - eg delivery status, order tracking, returns and refunds - Checking delivery status and coordinate with delivery partners regarding escalations and on-time delivery - Developing and sustaining solid relationships with customers to encourage repeat purchases - Escalating unresolved issues to team leads and persistent issues directly to senior management Desired Profile: · Bachelor’s degree in any field. · 6 months to 2 years experience in customer support · Excellent communication skills in English and Tamil · Should possess a temperament for handling customers with care Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Day shift Evening shift Ability to commute/relocate: T Nagar, Chennai - 600017, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Do you currently live in Chennai? YES OR NO? (Please apply only if you are live in Chennai currently. Other cities applications will not be accepted) Experience: customer support: 1 year (Preferred) Language: English fluently (Required) Hindi (Required) Work Location: In person

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EAZYMED TECHNOLOGIES PRIVATE LIMITED

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