Customer Care Executive- domestic

Role Overview: As a Customer Support Executive at the organization based in Kolkata, West Bengal, your main responsibility will be to effectively resolve customer queries and issues via calls, emails, and chats. You will be expected to provide timely and efficient support while maintaining a high standard of customer service. It is crucial to accurately document interactions to ensure data precision and collaborate with team members to contribute towards achieving customer satisfaction goals. Key Responsibilities: - Resolve customer queries and issues through calls, emails, and chats - Provide timely and efficient customer support - Maintain a high standard of customer service - Accurately document interactions for data precision - Collaborate with team members to achieve customer satisfaction goals Qualifications Required: - Graduation degree as the highest qualification, freshers are welcome to apply - Fluency in English is mandatory - Willingness to work in rotational shifts if required - Prior experience in domestic voice processes and inbound voice for at least 1 year is preferred - Knowledge of Hindi is a plus Additional Company Details: The compensation for this role includes a Regular Role with a CTC of 2.8 LPA for candidates with 1 year of experience on paper. Alternatively, an Apprentice Role offering a stipend of 16,800 per month is available. The selection process includes a Versant Assessment for Voice & Non-Voice processes followed by an HR Interview. This is a full-time job opportunity with benefits such as health insurance provided. The work schedule may include both day shifts and rotational shifts. The work location is in Kolkata, West Bengal, and the ability to reliably commute or plan to relocate before starting work is necessary. If you meet the educational requirement of a Bachelor's degree, have prior experience in domestic voice processes and inbound voice for at least 1 year, and are proficient in English with knowledge of Hindi, we encourage you to apply for this Customer Support Executive position. If interested, please contact the employer at +91 6370721310 to discuss further details.,