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Altruist Technologies Pvt Ltd
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Customer Care Executive

Customer Care Executive

Altruist Technologies Pvt Ltd

0 - 31 years

1 - 3 Lacs

Garvebhavi palya Bengaluru/bangalore region

Posted:7 months ago

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Job Description

Job Summary:We are looking for enthusiastic and customer-focused Customer Care Executives for both Voice and Non-Voice processes. The candidate will be responsible for handling customer queries, resolving complaints, and providing accurate information through calls, emails, and chat support. Key Responsibilities:Voice Process:Handle inbound and outbound customer calls professionally. Resolve customer queries, complaints, and service requests. Provide accurate information about products and services. Maintain proper call records and update CRM systems. Ensure high customer satisfaction during interactions. Non-Voice Process:Respond to customer queries via email and chat support. Resolve issues within defined turnaround time. Maintain proper documentation of customer interactions. Escalate complex issues to the concerned department when required. Eligibility Criteria:Minimum 12th Pass / Graduate. Freshers and experienced candidates both can apply. Basic computer knowledge required. Good communication skills (English & Hindi preferred). Ability to work in rotational shifts. Required Skills:Good verbal and written communication skills. Basic typing speed for non-voice process. Problem-solving attitude. Customer-focused approach. Ability to work in a team environment. Perks & Benefits:Fixed salary + performance incentives. Training provided. Career growth opportunities. Friendly work environment.

Skills Required

chat support resolve service crm documentation communication typing training

Work Mode

On-site

Job Type

Full Time

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Customer Care Executive