Customer Care Associate – Voice Process

Customer Care Associate

We are hiring experienced Customer Care Associates for a Voice Process in Bangalore.

Job Details:

• Experience: Minimum 6 months – 5 years
• Salary: ₹16,000 – ₹19,000 per month (CTC)
• Qualification: 12th Pass and Above
• Languages: Hindi and English
• Location: BTM 1st Stage, Near Silk Board, Bangalore
• Job Type: Full-time
• Work Mode: Work from Office
• Shift: Morning / General / Split Shifts
• Age Criteria: 18–30 Years
• Joining: Immediate Joiners Preferred

Job Responsibilities

• Handle inbound and outbound customer calls.
• Understand customer queries and provide suitable solutions.
• Maintain professional communication with customers.
• Update customer interactions in the CRM system.
• Follow process guidelines and quality standards.
• Achieve assigned performance and productivity targets.
• Handle customer calls during weekends and festivals as required.

Required Skills

• Good communication skills in Hindi and English.
• Customer handling and interpersonal skills.
• Active listening and problem-solving abilities.
• Basic computer knowledge.
• Ability to handle customer queries professionally.

Eligibility Criteria

• Minimum 6 months of BPO / Voice Process experience is mandatory.
• Candidates with up to 5 years of experience can apply.
• Minimum educational qualification: 12th Pass.
• Versant Level 4 is mandatory.
• Comfortable working from the office.
• Willingness to work in rotational shifts, including weekends and festivals.

Interested candidates who meet the eligibility criteria can apply through Indeed.

Pay: ₹16,000.00 - ₹19,000.00 per month

Work Location: In person