5.0 - 10.0 years

6 - 10 Lacs

bengaluru, karnataka, india

On-site

What you ll do: Oversee day-to-day operations of the customer support department, ensuring timely resolution of customer requests. Handle escalations and manage key accounts, acting as the primary point of contact for critical issues. Lead hiring, training, and upskilling efforts to maintain a high-performing support team. Conduct performance reviews, identify top talent, and create succession plans. Implement and refine support processes to improve customer satisfaction. Keep the team informed of product updates, procedural changes, and emerging trends. Collaborate closely with Subject Matter Experts (SMEs) to upskill the team in both technical and soft skills. Analyze support metrics, prep...

Posted 3 months ago

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Project Analyst | Onsite, Bangalore Optiv

1.0 - 3.0 years

0 Lacs

Bengaluru, Karnataka, India

Remote

The Project Operations Analyst provides a key role in the administration and daily support of security solution projects. The Project Operations Analyst supports Managers, Project Managers, Senior Managers, and Program Managers on projects, solutions, and programs with the daily administration tasks, internal coordination, project tracking, and reporting procedures necessary in delivering Optivs services. The Project Operations Analysts regularly communicate and collaborate with the Manager, Project Manager, Senior Manager, and Program Manager to support the daily administrative needs of various projects, including status reporting, project management tool project updates, tracking and repor...

Posted 5 months ago

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