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Head of Customer Success Richpanel

6.0 - 10.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Quick Highlights Role: Build and lead the Customer Success organisation at Richpanel owning retention, growth, and customer outcomes end-to-end. Reports to: CEO Team: You will hire and lead the Customer Success team; scale from current size as we grow. Mission: Turn product adoption into lasting value reduce churn, increase expansion, and improve customer satisfaction. Why now: As Richpanel scales rapidly with growing demand from 2,000+ brands we need a senior leader to build CS structure, drive growth from existing accounts, and ensure top-tier customer experience. Impact: Direct ownership over key metrics like churn, NRR, GRR, expansion revenue, customer health, and renewals with scope to ...

Posted 1 day ago

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