CRM & Sales executive

About the Role

We are looking for a detail-driven and communication-focused, sales experienced, professional to manage the complete CRM workflow for admissions related to our JEE and NEET preparation programs.
This role combines lead handling and first-level counselling, ensuring parents receive clear and accurate information and experience a seamless journey from first enquiry to enrollment.

Key Responsibilities

• Manage, track, and prioritize all incoming leads from Meta Ads, Google Ads, WhatsApp, Website enquiries, and other sources.
• Act as the first point of contact for all new leads — respond within 1 hour and conduct the first counselling call with parents.
• Provide clear and structured program information including syllabus, teaching methodology, faculty, schedules, fee structure, and admission process.
• Allocate leads to the respective team members after initial interaction and ensure timely follow-ups are completed.
• Monitor and report CRM metrics such as:
• Lead source performance
• Response time compliance
• Counselling-to-follow-up status
• Conversion funnel progress
• Parent engagement trends
• Maintain data hygiene, accuracy, and standardization within the CRM — ensuring all records are complete and actionable.
• Identify bottlenecks in the lead journey and coordinate with internal teams to reduce delays and drop-offs.
• Ensure all communications follow ethical standards, compliance regulations, and data privacy guidelines.

Skills & Competencies

• Excellent verbal communication and active listening
• Customer-first mindset with empathy and confidence
• Process-oriented work ethic with strong follow-through
• Data accuracy and CRM reporting proficiency
• Ability to multitask and maintain responsiveness
• Proficient in English, Kannada and Hindi languages
• Pro in Sales, prior experience in sales is a plus

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: Remote