CRM – Online Sales Coordinator

Job Title: CRM – Online Sales Coordinator

Experience Required: Minimum 4 Years
Qualification: Graduate (MBA preferred but not mandatory)
Location: Theatre Road, Shakespeare Sarani, Kolkata – PIN Code: 700017
Salary Range: ₹25,000 – ₹30,000 per month (Negotiable as per experience and company norms)
Working Hours: 10:50 AM – 7:00 PM
Working Days: 6 Days a Week
Leaves: 1 Paid Leave per Month (12 Paid Leaves Annually); National Holidays Off as per calendar

Job Role & Responsibilities:

• Handle customer communication via phone, WhatsApp, and Instagram
• Coordinate internally with teams post order confirmation to ensure accurate and timely delivery
• Follow up with clients for payments and delivery status updates
• Retarget and re-engage past customers through follow-ups and offers
• Respond to customer queries on Instagram and convert leads into sales
• Provide a high level of customer service, especially with English-speaking and corporate clients
• Maintain and update records using Google Sheets and internal CRM tools
• Use Google Forms and Excel to track data, generate reports, and manage follow-ups

Candidate Profile:

• Pleasant and professional communication skills with a customer-centric approach
• Minimum 4 years of relevant experience in client servicing, CRM, or coordination roles
• Fluent in English and Hindi (spoken and written)
• Proficient in Microsoft Excel, Google Sheets, and Google Forms
• Experience handling online customer interactions, particularly through social platforms
• Should reside within 45 minutes' commute to Theatre Road, Shakespeare Sarani, Kolkata – 700017
• Well-organized, proactive, and capable of handling multiple tasks independently

Additional Notes:

• Preference for candidates with immediate or short notice availability
• Full-time, in-office role (no remote work option)
• Experience in fashion, lifestyle, or e-commerce sectors is a plus

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Application Question(s):

• can you travel to shakespeare sarani , kolkata
• are you ok with salary - 20-25k
• are you fluent,clear in english communication
• are you a keen social media handler
• do you have minimum 4yrs of experience in client co-ordination ?
• do you have a pleasing way of speaking
• can you handle google sheets and forms ?

Work Location: In person

Speak with the employer
+91 6291184458