534 Crisis Management Jobs - Page 16

Role & responsibilities Develop disaster recovery plans for physical locations with critical assets such as data centers. Develop contingency plans to deal with organizational emergencies. Test documented disaster recovery strategies and plans. Analyze impact on, and risk to, essential business functions or information systems to identify acceptable recovery time periods and resource requirements. Assess risks to business operations. Develop emergency management plans for recovery decision making and communications, continuity of critical departmental processes, or temporary shut-down of non-critical departments to ensure continuity of operation and governance. Develop contingency plans to deal with organizational emergencies. Review existing disaster recovery, crisis management, or business continuity plans. Develop contingency plans to deal with organizational emergencies. Establish, maintain, or test call trees to ensure appropriate communication during disaster. Interpret government regulations and applicable codes to ensure compliance. Evaluate applicable laws and regulations to determine impact on organizational activities. Conduct or oversee contingency plan integration and operation. Develop contingency plans to deal with organizational emergencies. Write reports to summarize testing activities, including descriptions of goals, planning, scheduling, execution, results, analysis, conclusions, and recommendations. Prepare research reports. Identify opportunities for strategic improvement or mitigation of business interruption and other risks caused by business, regulatory, or industry-specific change initiatives. Identify strategic business investment opportunities. Create business continuity and disaster recovery budgets. Analyze budgetary or accounting data. Create or administer training and awareness presentations or materials. Develop training materials. Train personnel in organizational or compliance procedures. Maintain and update organization information technology applications and network systems blueprints. Maintain data in information systems or databases. Conduct or oversee collection of corporate intelligence to avoid fraud, financial crime, cyber-attack, terrorism, and infrastructure failure. Gather organizational performance information. Oversee business processes. Recommend or implement methods to monitor, evaluate, or enable resolution of safety, operations, or compliance interruptions. Monitor organizational compliance with regulations. Advise others on analytical techniques. Analyze corporate intelligence data to identify trends, patterns, or warnings indicating threats to security of people, assets, information, or infrastructure. Assess risks to business operations. Analyze business or financial data. Design or implement products and services to mitigate risk or facilitate use of technology-based tools and methods. Develop business or financial information systems. Prepare reports summarizing operational results, financial performance, or accomplishments of specified objectives, goals, or plans. Prepare operational reports. Create scenarios to re-establish operations from various types of business disruptions. Apply mathematical models of financial or business conditions. Attend professional meetings, read literature, and participate in training or other educational offerings to keep abreast of new developments and technologies related to disaster recovery and business continuity. Update professional knowledge. Identify individual or transaction targets to direct intelligence collection. Investigate legal issues Preferred candidate profile

About FTC Solar Inc FTC Solar is a fast growing, global provider of solar tracker systems, technology, software, and engineering services. We are as passionate about renewable energy as we are about our culture and values. We want to attract likeminded individuals who live and breathe Integrity, Accountability, Innovation and Excellence. We re humble enough to know that we don t know everything, so we love bold ideas that disrupt the status quo. Basically, we don t want you to just fall in line! FTC Solar is committed to creating a culture of inclusion and diversity. For us, this is not just a set of words or metrics. It drives our culture, creativity, and future success. We support our employees and foster an environment where new ideas and perspectives are celebrated and encouraged. When our employees thrive, FTC Solar thrives. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. About the Role: The Program Manager will play a pivotal role in overseeing and coordinating various projects within the organization to ensure they align with strategic goals and deliver expected outcomes. This position requires a strong focus on budget management, resource allocation, and effective communication to facilitate collaboration among diverse teams. The Program Manager will be responsible for developing proposals that outline project objectives, timelines, and resource needs, ensuring that all stakeholders are informed and engaged throughout the process. Additionally, the role involves crisis management, where the Program Manager will need to swiftly address any challenges that arise, maintaining project momentum and stakeholder confidence. Ultimately, the success of this role will be measured by the timely delivery of projects within budget and the achievement of desired results that contribute to the organizations mission. Minimum Qualifications: Bachelors degree in Business Administration, Project Management, or a related field. Proven experience in program management with a focus on budget management and resource allocation. Strong written and oral communication skills, with the ability to present complex information clearly. Preferred Qualifications: Masters degree in a relevant field. Certification in Project Management (e.g., PMP, PRINCE2). Experience with Microsoft Project or similar project management software. Responsibilities: Develop and manage project budgets, ensuring financial resources are allocated effectively. Coordinate and oversee multiple projects, ensuring they are completed on time and within scope. Prepare and present project proposals to stakeholders, clearly outlining objectives and resource requirements. Facilitate communication among team members and stakeholders to ensure alignment and address any issues promptly. Implement crisis management strategies to mitigate risks and resolve challenges that may impact project success. Skills: The required skills of budget management and program management are essential for ensuring that projects are financially viable and strategically aligned. Daily work will involve using written and oral communication skills to engage with team members and stakeholders, fostering a collaborative environment. Crisis management skills will be critical in navigating unexpected challenges, allowing the Program Manager to implement effective solutions quickly. Proficiency in Microsoft Project will aid in tracking project timelines and resource allocation, ensuring that all aspects of the project are monitored closely. Additionally, strong business administration skills will support the overall management of projects, contributing to the organizations efficiency and effectiveness. WORKING CONDITIONS FTC Solar offers competitive wages, growth opportunities, and a comprehensive benefits package.

#129, 1st Floor, Madan Arcade, 1st Main Road, Domlur, Indiranagar, Bangalore - 560071 MICE OPERATIONS (DOMESTIC & INTERNATIONAL) Location:BANGALORE | Position: MICE OPERATIONS Profile Summary: Benchmark Incentive & Leisure Travels Pvt Ltd, a leader in the Indian travel industry, is seeking a seasoned and meticulous Manager for MICE Operations to join our corporate travel division in Bengaluru. We are looking for an experienced leader with 7-10 years of hands-on experience in the end-to-end operational management of high-stakes domestic and international MICE projects. The ideal candidate is a master of logistics, an expert coordinator with global partners, a sharp negotiator, and an inspiring team leader who thrives on flawless execution. You will be the operational architect responsible for transforming complex client requirements into perfectly delivered realities, managing everything from global vendor negotiations to on-site crisis management. If you have a proven track record of leading a team and executing world-class corporate movements, we invite you to apply. Role Overview: As the Manager of MICE Operations, you are the operational backbone of our MICE division. You will take the lead after a project is sold, assuming full responsibility for its successful planning, execution, and closure. This is a senior leadership role that involves managing a dedicated operations team, overseeing complex logistics for both domestic and international projects, and ensuring complete client satisfaction through impeccable service delivery. You will be accountable for budget adherence, supplier performance, and the overall success of every MICE group movement. Key Responsibilities: End-to-End Project Management: Take complete ownership of projects post-handover from the sales team, from initial planning to final billing and reporting. Develop detailed critical path timelines, operational checklists, and project plans for each MICE group. Manage project budgets meticulously, ensuring cost control and profitability targets are met. Team Leadership & Development: Lead, mentor, and manage a team of MICE operations executives, delegating tasks and overseeing their performance. Foster a culture of excellence, proactivity, and teamwork within the operations department. Supplier & Partner Coordination: Source, negotiate with, and manage a global network of partners and suppliers, including Hotels, Airlines, Destination Management Companies (DMCs), Restaurants, and Activity Suppliers. Liaise and coordinate effectively with national and international Tourism Boards to gather information, support, and resources for various destinations. Draft and manage contracts with all partners, ensuring favourable terms and conditions. Continuously evaluate vendor performance to maintain our high standards of quality. Logistics & Operational Execution: Oversee all logistical components, including group flight bookings, visa processing, travel insurance, accommodation arrangements, and ground transportation. Coordinate with clients and internal teams for all on-ground requirements, including venue setup, audio-visuals, F&B, entertainment, and social events. On-site Management & Client Servicing: Lead or supervise on-site execution for key MICE projects, acting as the primary point of contact for senior client stakeholders. Demonstrate exceptional problem-solving skills, handling any on-ground issues or emergencies calmly and effectively. Financials & Reporting: Oversee the preparation of post-event reports, client feedback forms, and final financial reconciliations. Create and deliver clear, professional presentations for internal reviews and client updates. Required Skills and Qualifications: Experience: 7-10 years of progressive experience specifically in MICE Operations. A minimum of 3 years in a team leadership or managerial capacity is mandatory. Scope Expertise: Demonstrable experience in independently managing both domestic and large-scale international MICE projects is essential. Operational Acumen: In-depth, practical knowledge of global MICE logistics, including group air ticketing, visa formalities for various countries, and hotel contracting. Leadership Skills: Proven ability to lead, manage, and motivate an operations team effectively. Technical Proficiency: Must be well-versed in creating clear, professional, and detailed presentations using MS PowerPoint for client updates, project plans, and post-event reports. Proficiency in MS Excel is also required. Personal Attributes: Exceptional organisational and multitasking skills with a keen eye for detail. Excellent crisis management and on-the-spot problem-solving abilities. Strong, professional communication and client relationship management skills. Willingness to travel extensively, both within India and internationally, often on short notice. Education: A Bachelors or Masters degree in Tourism & Hospitality, Business Management, or a related field is preferred. Why Join Benchmark? Lead a key, high-growth division within one of Indias most respected travel companies. Gain exposure to prestigious, high-value MICE projects for leading corporate brands. An opportunity to shape and grow a talented operations team. Be part of a professional and supportive work environment that rewards performance and leadership. Field cant be empty Invalid e-mail address Field cannot be empty Field cant be empty Enter 10 digit valid MobileNo. Field cant be empty Field cant be empty Please upload your resume only in.pdf , .doc , .docx file Please select file to upload Enter Captcha here #129, 1st Floor, Madan Arcade, 1st Main Road, Domlur, Indiranagar, Bangalore - 560071 For best event practices, news, upcoming events and more.

Security / Loss Prevention / Incident Management Develop, manage and execute security, loss prevention and crisis management strategies for multiple locations the plant / site and local office level (for green field as well as operational sites). Protecting intellectual property assets, personnel, property, facilities and operations from terrorist attack, vandalism, espionage, sabotage, theft, unauthorized disclosure, misuse and loss.

EPIC Hospital is looking for PR Executive to join our dynamic team and embark on a rewarding career journey. Media Relations : Building and nurturing relationships with journalists, reporters, editors, and media outlets to secure positive media coverage and manage media inquiries. Press Releases : Writing and distributing press releases to announce new products, events, achievements, or other noteworthy developments. Content Creation : Creating compelling and engaging content, such as articles, blog posts, social media posts, and videos, to communicate key messages and maintain an active online presence. Crisis Management : Developing strategies to handle and mitigate potential PR crises, managing communication during challenging situations to protect the organization's reputation. Event Management : Organizing and promoting events, press conferences, product launches, and other public - facing activities. Brand Building : Developing and implementing PR campaigns that align with the organization's brand and positioning.

We are looking for an experienced Industrial Relations (IR) professional. The ideal candidate will ensure compliance with labor laws, handle union negotiations, resolve disputes, and drive proactive employee engagement strategies. Key Responsibilities: Union Employee Relations: Build and maintain strong relationships with trade unions, workmen, and employee groups. Facilitate negotiations and settlements. Compliance Labor Law Adherence: Ensure adherence to all applicable labor laws (e.g., Industrial Disputes Act, Factories Act, Trade Union Act, etc.). Keep updated with legislative changes and implement necessary workplace policies. Disciplinary Grievance Handling: Address employee grievances, conduct inquiries, and recommend disciplinary actions as per labor laws. Collective Bargaining Negotiation: Lead wage settlements, long-term agreements, and conflict resolution strategies with unions. Contract Labor Vendor Management: Oversee contract labor compliance, liaise with vendors, and ensure adherence to labor contract regulations. Employee Engagement Welfare: Develop initiatives to improve workforce morale, engagement, and workplace harmony. Regulatory Liaison Audits: Represent the company in labor courts, liaise with government authorities, and manage statutory audits. Workforce Strategy Risk Management: Assess labor-related risks and implement proactive strategies to prevent disruptions Key Requirements: Education: MBA in HR / MSW / Postgraduate in Labor Laws / Industrial Relations Experience: 6+ years in Industrial Relations / Labor Relations roles in a unionized or labor-intensive setup Knowledge: Strong understanding of labor laws, compliance frameworks, and dispute resolution mechanisms in India Skills: Negotiation, conflict resolution, stakeholder management, legal acumen, and crisis management Preferred Background: Experience in manufacturing, FMCG, logistics, or any unionized work environment

Corporate Communications : Develop and implement comprehensive communication strategies that align with the organization's objectives. Manage internal and external communications, ensuring consistency of brand messaging across all platforms. Oversee the preparation of high-quality press releases, speeches, presentations, and other corporate communication materials. Public Relations : Build and maintain strong relationships with key media outlets, journalists, and industry influencers. Proactively manage media inquiries and coordinate company responses to public issues or crises. Lead efforts to position the company as a thought leader in the industry. Stakeholder Engagement : Develop and nurture relationships with key stakeholders including investors, government officials, community leaders, and other business partners. Represent the company at conferences, meetings, and public events. Collaborate with internal departments to ensure that stakeholder feedback is captured and addressed appropriately. Corporate Social Responsibility (CSR) : Design, implement, and manage CSR initiatives that align with the company's values and business objectives. Oversee community outreach programs and partnerships with non-profits or social organizations. Track and report on the impact of CSR efforts, ensuring that goals are met and that the company maintains a positive social footprint. Crisis Management : Act as a point of contact during crises or public relations challenges, providing strategic advice on response efforts. Lead crisis communication strategies and ensure effective media management in times of controversy. Monitor public sentiment and reputation, adjusting strategies as needed. Strategy & Reporting : Contribute to the development of corporate affairs strategies and track their progress through relevant KPIs. Prepare regular reports on corporate communication, media activity, stakeholder engagement, and CSR performance. Work closely with senior leadership to align corporate affairs strategies with business goals.

Role Title: Event Operations Executive Experience: 13 years in event planning, coordination, or operations Location: Vidyashilp University, Bettenahalli, Bengaluru Role Summary Lead the coordination and seamless execution of eventsworkshops, conferences, open houses, guest lectures, institutional celebrations—across campus. Bring calm assurance and command when managing logistics, schedules, and staff in fastpaced situations.

Location(s): India City/Cities: Gurugram Travel Required: 00% - 25% Relocation Provided: Yes Job Posting End Date: June 29, 2025 Shift: Job Description Summary: Role Overview The Media Operations Lead role is central to driving strategic media initiatives and innovations enhancing TCCCs engagement with the consumers. The role requires a strategic thinker and the ability to innovate in the media landscape. In this role, you will lead strategic planning across all our Owned, Earned, Shared and Paid media. This role is responsible for leading a team, in partnership with brand marketers, creative partners, public relations, customer teams and bottling partners, for determining how to best invest brands direct marketing expense (DME) to build best-in-class consumer connections. Reports Into: Senior Director, Marketing - Integrated Marketing Experience (IMX) Location: Gurgaon, Haryana (IN) Focus, Scope and Impact: Media Planning, Operations, and Amplification Develop and implement strategic media plans and connections across various brands and campaigns, focusing on effective resource distribution. Lead negotiations in paid media investments against national and local media (TV, Print, OOH, Radio, Digital, etc.) and customer media (In-store, PRN), social and search efforts with the support of media agencies. Optimise media plans to outperform competitors in brand KPIs, ensuring efficient media purchase and maximising value through strategic negotiation. Lead the digital transformation for all brands. Strong Control and adjust media investments, while overseeing budget alignment and approvals. Facilitate media-related audits and recommend ideal DME (Direct Marketing Expenses) allocations. Monitor brand presence and ensure compliance with policies, productivity standards, and opportunities, coordinating with field teams and bottlers. Establish a crisis management routine for the timely resolution of social media issues. Analyse program/ campaign effectiveness , provide post-program reviews that capture learnings and incorporate them into future work. Analyse media competitive activity and communicate insights to marketing teams. Serve as the primary contact for media representatives and contribute significantly to the IMX (Integrated Marketing Experience) team s overall agenda. Lead and manage KPIs for a team of media professionals and manage the agency Minimum Qualifications and Requirements: 14+ years of marketing experience with expertise in media planning and operations Experience managing cross-functional and cross-geographical teams, with strong negotiation skills. Ability to influence brand and creative strategy at both OU and global levels, leading efforts in media planning, asset management, partnerships, and influencer engagement. Agile working capability, leading diverse teams, and managing multiple external relationships. Prior people leadership experience What We Can Do For You Iconic Brand: Work on the most recognised brand in the world and be part of developing the brands next chapter. Exposure to World Class Leaders: Availability to global marketing leaders that will expand your network and expose you to emerging digital platforms and marketing insights. Creative Team Culture: Be inspired by the best brand leaders and agencies in the world, which creates a creative culture that supports taking risks and innovation. Skills: Analytical Skills, Budgeting, Communication, Creative Strategies, Human Insights, Integrated Marketing Communications, Media Planning, Team Leadership Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

The Media Operations Lead role is central to driving strategic media initiatives and innovations enhancing TCCCs engagement with the consumers. The role requires a strategic thinker and the ability to innovate in the media landscape. In this role, you will lead strategic planning across all our Owned, Earned, Shared and Paid media. This role is responsible for leading a team, in partnership with brand marketers, creative partners, public relations, customer teams and bottling partners, for determining how to best invest brands direct marketing expense (DME) to build best-in-class consumer connections. Reports Into: Senior Director, Marketing - Integrated Marketing Experience (IMX) Location: Gurgaon, Haryana (IN) Focus, Scope and Impact: Media Planning, Operations, and Amplification Develop and implement strategic media plans and connections across various brands and campaigns, focusing on effective resource distribution. Lead negotiations in paid media investments against national and local media (TV, Print, OOH, Radio, Digital, etc.) and customer media (In-store, PRN), social and search efforts with the support of media agencies. Optimise media plans to outperform competitors in brand KPIs, ensuring efficient media purchase and maximising value through strategic negotiation. Lead the digital transformation for all brands. Strong Control and adjust media investments, while overseeing budget alignment and approvals. Facilitate media-related audits and recommend ideal DME (Direct Marketing Expenses) allocations. Monitor brand presence and ensure compliance with policies, productivity standards, and opportunities, coordinating with field teams and bottlers. Establish a crisis management routine for the timely resolution of social media issues. Analyse program/ campaign effectiveness , provide post-program reviews that capture learnings and incorporate them into future work. Analyse media competitive activity and communicate insights to marketing teams. Serve as the primary contact for media representatives and contribute significantly to the IMX (Integrated Marketing Experience) team s overall agenda. Lead and manage KPIs for a team of media professionals and manage the agency Minimum Qualifications and Requirements: 14+ years of marketing experience with expertise in media planning and operations Experience managing cross-functional and cross-geographical teams, with strong negotiation skills. Ability to influence brand and creative strategy at both OU and global levels, leading efforts in media planning, asset management, partnerships, and influencer engagement. Agile working capability, leading diverse teams, and managing multiple external relationships. Prior people leadership experience What We Can Do For You Iconic Brand: Work on the most recognised brand in the world and be part of developing the brands next chapter. Exposure to World Class Leaders: Availability to global marketing leaders that will expand your network and expose you to emerging digital platforms and marketing insights. Creative Team Culture: Be inspired by the best brand leaders and agencies in the world, which creates a creative culture that supports taking risks and innovation.

Skill required: Digital Inside Sales - Inside Sales Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do This position is responsible for leading the drive of product adoption, deliver high levels of business value, and cultivate deep internal and external customer relationships. This role will assist with all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references. The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIESEnsure that employees are connecting and aligning their work and goals to the Enterprise Objectives. Drive adoption of Winning Way behaviors. Support and drive attainment of core company metrics. Align with and ensure Customer Success Management team is aligned with goals of Chief Customer Officer and Customer Center of Excellence team. Work with Zone and Line of Business Owners to ensure alignment with operational strategy and goals. Transform and evolve the Customer Success Management Team to align with operational strategy and goals. Collaborate and align with Line of Business Owners, Product Managers and Product Owners on roadmap deliverables and messaging so that the Manager of CSM can train and educate the team on upcoming releases and roadmaps. KNOWLEDGE, S AND ABILITIESContinually seeks opportunities to increase customer satisfaction and deepen client relationships. Excellent technical aptitude with the ability to analyze and decipher large amounts of customer data. Excellent communication skills, including issue tracking, triaging and crisis management. Ability to efficiently manage multiple customer projects simultaneously. Ability to communicate with internal and external customers and all levels of management. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Overview We are seeking candidates with proven agency experience, primarily servicing clients in B2B technology, consumer electronics, tech, and telecom sectors. Required Skills Strategic Communication, Media Relations; Crisis Management; Content Creation, Event Planning, Stakeholder Engagement, Social Media Management, Brand Messaging ,Press Release Writing ,Internal Communications,Public Speaking,Analytics Reporting ,Influencer Outreach ,Project Management ,Team Coordination Detailed Description Key Responsibilities: Reaching out to Youtubers and influencers for successful collaborations with brand Cultivate and maintain strong relationships with key media contacts, ensuring effective placement of client stories and messages. Lead the planning, execution, and evaluation of PR campaigns, utilizing various channels to maximize reach and impact. Serve as the primary point of contact for clients, understanding their needs, providing strategic counsel, and ensuring client satisfaction. Craft compelling press releases, articles, and other materials to effectively communicate clients' messages to target audiences. Develop and implement crisis communication plans, ensuring a swift and effective response to any unforeseen challenges. Stay abreast of industry trends, competitor activities, and emerging issues to provide proactive insights and recommendations. Responsible for managing budgets related to PR campaigns and ensuring cost-effective strategies. Daily media monitoring of brand, sector and business-specific news stories. Timely delivery of reports to the concerned teams and departments. Monitor and analyze the success of PR campaigns, providing insights and recommendations for continuous improvement backed with data driven results. Proven experience in PR with a focus on strategy and campaign management. Preferred Candidate Profile 3-6 years of agency experience managing PR campaigns in B2B Technology, Consumer Electronics, Tech, or Telecom sectors Fluent in English, Tamil, and Hindi, with strong communication skills for diverse audiences Proven expertise in influencer outreach and building solid media relationships Ability to lead and execute end-to-end PR campaigns, from content creation to performance evaluation.

About the job: We are looking for a compassionate and quick-thinking Emergency Call Respondent to join our 24/7 Telecare Monitoring team. You will be the first point of contact for elderly and vulnerable clients during emergencies. Your calm demeanor and swift action can make a life-saving difference. Key responsibilities: 1. Answer emergency and non-emergency calls promptly and professionally. 2. Assess caller needs and initiate appropriate responses, including alerting medical personnel or family contacts. 3. Use telecare systems to monitor client alerts. 4. Record accurate incident details and maintain updated case notes. 5. Provide reassurance and verbal assistance to callers in distress. 6. Coordinate with field response teams, hospitals, and care providers. 7. Perform regular courtesy calls and follow-up checks. 8. Adhere to confidentiality and data protection standards at all times. Requirements: 1. Strong communication skills in English and Malayalam. 2. Ability to remain calm and empathetic in high-pressure situations. 3. Basic computer and mobile app proficiency. 4. Prior experience in healthcare, customer service, or emergency response is a plus. 5. Willingness to work in shifts, including nights and weekends. 6. Nursing, social work, or healthcare-related education is an advantage. Preferred Qualities: 1. Emotionally resilient and patient. 2. Strong decision-making ability. 3. Team-oriented with a strong sense of responsibility. 4. Culturally sensitive and respectful to diverse populations. Additional information: 1. Location: Ernakulam, Kerala 2. Department: Emergency Response Team (ERT) Why Join Us? At Celestial Telecare, you'll play a direct role in enhancing the safety and well-being of people who rely on remote support. If you're passionate about helping others and thrive in a service-first environment, we'd love to hear from you. Who can apply: Only those candidates can apply who: Salary: ₹ 2,00,000 - 3,00,000 /year Experience: 0 year(s) Deadline: 2025-07-11 23:59:59 Skills required: Crisis Management About Company: Celestial Telecare LLP is an Indian telecare company that offers remote support services to the elderly, disabled, and vulnerable individuals who choose to live independently at home.

Opening with - Jagat Pharma Pvt. Ltd. Designation - Manager - Corporate Communication and PR Location - Jasola, New Delhi Exp - 5-8yrs CTC - 6-8LPA Company website - www.jagatpharma.com ; www.drbasueyehospital.com Interested candidates can send their resume at lovely.dogra@jagatpharma.com KRA- Media Relations: Develop and maintain relationships with journalists, bloggers, and media outlets. Secure media coverage in print, broadcast, and online platforms. Pitch stories and press releases to relevant media contacts. Brand Image Management : Develop strategies to enhance and protect the organization's reputation and brand image. Manage crisis communications and handle negative publicity effectively. Monitor media coverage and sentiment regarding the organization. Content Creation: Write and edit press releases, articles, speeches, and other communication materials. Develop compelling storytelling narratives to engage various stakeholders. Ensure consistency in messaging across all communication channels. Event Management: Plan and execute press conferences, product launches, and other PR events. Coordinate with vendors, sponsors, and internal teams to ensure successful events. Evaluate the effectiveness of events in meeting PR objectives. Measurement and Reporting: Track and analyze PR metrics such as media coverage, audience reach, and sentiment. Prepare regular reports on PR activities and their impact on organizational goals. Use data insights to refine PR strategies and tactics Agency management, end to end coordination with agency. Preferred candidate - Must have worked in CORE PR profile. Interested candidates can send their resume at lovely.dogra@jagatpharma.com Regards, Lovely Dogra

Greetings From Prochant !!! Opening For Senior Manager / Associate Director operations RCM - TVM Key Responsibilities and Duties: As a Manager you are responsible for several areas that are key to success for the Prochant, an outsourced billing service in the U.S. healthcare industry. In this role, you are accountable to Directors and ensure production and quality targets are met as per company requirement, you main responsibilities would include overseeing and optimizing the processes related to the organization's revenue generation. This involves managing the entire revenue cycle, from patient registration and billing to claims processing and collections. Required Skills: Should have minimum 15+ years of experience in RCM process Minimum 5 years in leadership experience Should have experience in End to end RCM process Flexible to work in night shift Overall responsibility for Monitoring all process ( cash, billing, transmission, correspondence, MIS, support, Medicare audit process, AR process, EV/ PA) Responsibilities Supervising RCM team: Leading and guiding a team of RCM specialists, ensuring they adhere to best practices and achieve performance targets. Revenue Optimization: Implementing strategies to improve the revenue cycle efficiency, minimize denials, and increase revenue collection. Data Analysis: Analyzing financial data and performance metrics to identify trends, bottlenecks, and areas for improvement. Process Improvement: Identifying opportunities to streamline revenue cycle processes, reduce costs, and enhance overall operational efficiency. Staff Training: Providing ongoing training and development for RCM staff to stay updated with industry changes and best practices. Reporting: Preparing regular reports on revenue cycle performance and presenting findings to higher management. Collaboration: Working closely with other departments like finance, billing, and clinical teams to ensure seamless coordination and communication. Compliance and Audit: Ensuring adherence to relevant laws, regulations, and internal policies during the revenue cycle process. Technology Integration: Implementing and leveraging RCM software and tools to optimize workflows and enhance revenue cycle performance. Benefits: Salary & Appraisal - Best in Industry Excellent learning platform with great opportunity to build career in Medical Billing Quarterly Rewards & Recognition Program Dinner for Night Shift Upfront Leave Credit Only 5 days working (Monday to Friday) No of openings : 1 Mode Of Interview : Zoom / Teams Contact Person : Abdul Wahab Interested candidates call / whats app to 8248165076 or share your updated CV to Abdulwahab@prochant.com

Dear Candidate, We have a Job Opening for Head Operations in Reputed Hospital at Kolkata. Requirement Details: Location : Kolkata Designation: Head Operations Experience: 15 to 17 Years Qualification: Bachelors degree in healthcare administration, Business management, or a related field (Master's degree preferred). Expected Notice Period : Immediate to 30 days SKILLS: Leadership skills, Strategic planning and operational efficiency, Healthcare industry knowledge and regulations, Budgeting and cost control, Crisis management and problem-solving, Strong communication and negotiation skills, Data analysis and decision-making. BROAD FUNCTIONS: Responsible for overseeing the daily operations of all hospital departments, ensuring high-quality patient care, optimizing efficiency, and managing resources effectively. This role involves strategic planning, process improvement, staff management, and compliance with healthcare regulations. The Operations Head works closely with senior leadership to align hospital goals, improve financial performance, streamline operations, and enhance the patient experience. Job Description: Operational Management: Oversee the efficient functioning of all hospital departments (medical, nursing, administrative, support services, etc.). Strategic Planning: Collaborate with senior leadership to develop and implement strategies for improving hospital operations, increasing efficiency, and enhancing patient care. Budgeting & Financial Oversight: Monitor and control budgets, allocate resources, and ensure cost-effective use of hospital assets. Compliance & Quality Control: Ensure adherence to healthcare regulations, accreditation standards, and internal policies to maintain a high level of care and compliance. Staff Leadership & Development: Manage and mentor department heads and staff, fostering a collaborative and productive work environment. Process Improvement: Identify areas for process optimization and implement best practices to improve workflow, reduce operational bottlenecks, and enhance patient outcomes. Crisis Management: Address and resolve operational challenges, patient concerns, and emergencies in a timely and effective manner. Patient Experience: Work to enhance patient satisfaction by improving service delivery, communication, and overall hospital environment. Data Analysis: Use data and performance metrics to inform decision-making, identify trends, and drive improvements in hospital operations. If you are interested, kindly share your updated CV to cg25@convate.com with below details. Kindly fill the below details: 1. Reason for job change: 2. Current Salary: 3. Expected Salary: 4. Joining Time needed Request you to kindly refer any of your friends or colleagues relevant and interested to the opportunity shared. About Convate Consultancy Recruitment Firm: Estd in 2004, Convate (team of 60 recruiters) is a leading International Recruitment Company having operations in Bangalore and Dubai. We specialize in the recruitment of IT/Healthcare/Engineering in India and the Middle East. Convate provides a learning-based work culture with a strong opportunity to grow in the years to come. Thanks and Regards, Preety Pawan Sharma Recruitment Specialist Cg25@convate.com 9960089385 Convate Consultancy Services Pvt Ltd

*Job Title:* Trust and Safety Officer *Location:* Kadubisanahalli, Marathalli, Outer Ring Road, Bengaluru, Karnataka 560103*Industry:* Global Financial Sector *Vacancies:* 6 *About the Company* Our client is a U.S. based global leader in the financial sector with over 225 years of excellence. Committed to advancing financial stability and growth worldwide, the company is highly regarded for innovation, community engagement, and employee development. This is an opportunity to work with a prestigious organization known for its dedication to integrity, superior service, and continuous learning. *Position Overview* We are seeking a qualified Trust and Safety Officer to join our team in Bengaluru. This front-line role is essential in upholding a secure, welcoming environment for employees. The ideal candidate will have a calm and mature approach, outstanding communication skills, and a commitment to proactive security measures. Candidates from the hospitality industry ∨ Corporate security experience are preferred. *Key Responsibilities* *Employee Support:* Act as the primary point of contact for employee safety concerns, fostering an environment of approachability and trust. *Campus Safety:* Ensure visible presence throughout high-traffic areas, proactively identifying and mitigating potential security risks. *Event Management:* Oversee security arrangements for VIP movements and employee engagement events to maintain seamless safety protocols. *Team Leadership:* Command respect and collaboration among junior officers through supportive leadership, ensuring operational efficiency. *Technology Utilization:* Operate and adapt to advanced security technologies integral to organizational safety; strong tech proficiency required. *Administrative Tasks:* Perform essential administrative functions using Microsoft Office (Excel, Word, PowerPoint). *Training and Development:* Engage in international certifications and professional growth opportunities encouraged for, supported and mentored by the seniors at work place aided by a suitable environment for upskilling and career growth. *Post Rotation:* Regularly rotate among security posts to ensure well-rounded knowledge and provide backup as needed. *Emergency Response:* Act swiftly and decisively during emergencies to protect individuals and property, demonstrating both empathy and assertiveness. *Collaboration and Compliance:* Coordinate with other departments to resolve security risks and adhere to strict audit requirements. *Qualifications* *Gender Requirement:* Male and female candidates can apply for this post. *Age:* Strictly between 25-30 years. *Physical Requirements:* Minimum height of 5 feet and 6 inches (168 CMs) is applicable within the BMI Range of 19-23. *Appearance:* Professional Appearance is a must. Since this is a corporate office with US clients and US employees working in this office, having a great, smart, pleasant and properly professional corporate appearance is a must for the candidate applying for this vacancy. *Education:* Minimum a Bachelor’s degree in any stream; additional certifications in safety, security, or hospitality are beneficial. *Language Proficiency:* High fluency in English & Hindi (spoken and written); knowledge of Kannada is advantageous, but not compulsory. The spoken English accent must be neutral since the candidate is expected to handle US employees as well. The mother tongue of the candidate should be either Marathi or Gujarati only. *Background Verification:* A minimum CIBIL score of 750; no prior or current criminal records. Strict adherence to the company’s zero-tolerance policy on integrity, since it is a global *”financial”* sector giant. *Skills and Attributes* *Ambition for Professional Growth:* Demonstrates a strong desire for career advancement within the organization, showing dedication to achieving personal and professional milestones. *Self-Driven and Performance-Oriented:* Motivated to excel and reach new heights through a results-focused approach, consistently setting and meeting high standards of performance. *Exceptional Leadership and Collaboration:* Exhibits robust leadership abilities and fosters a collaborative work environment, effectively engaging team members to achieve collective goals. *Customer Service Mindset with Resilience:* Maintains a customer-centric approach, showing adaptability and composure when under pressure to deliver exceptional service. *High Physical and Mental Fitness:* Possesses the stamina and mental resilience required to meet the physical and psychological demands of the role. *Passion for Continuous Learning and Skill Development:* Shows enthusiasm for proactive learning and ongoing professional development to stay current and enhance skills. *Salary and Benefits* *Salary:* Based on the performance during the interview. *Benefits:* Weekly off, paid leaves (like PL, CL, SL, NFH etc.), provident fund, family medical insurance, gratuity, bonus, and access to international standard global training programs, courses and certifications. *Work Schedule:* 8-hour shifts, 6 days a week, with one weekly off. *Application Process*Qualified candidates are encouraged to apply. The selection process includes multiple rounds, including background checks, personality assessments, and interviews focused on crisis management, technical skills, and customer service. Become a part of a respected financial institution dedicated to fostering a safe and supportive environment for employees worldwide. We look forward to your application. *Contact details* *Name:* Abhay Mulik *Mobile number:* +91 9972877452 *WhatsApp number:* +91 9113627282 The initial screenings and interviews shall be happening based on the CV that is going to be submitted by the candidates through whatsapp. The next phase of face to face interviews shall be happening at a designated place, date and time, which shall be intimated to the candidates well in advance by us.

Incident Management: Proactive & Reactive - Lead the response to major incidents and ensure effective coordination and communication among all stakeholders. - Drive incident calls, providing clear direction and updates to all involved parties. - Collaborate with Technical teams, business units, and external vendors to troubleshoot incidents. - Record all the incident details, actions taken, and resolutions in the incident management system. 1 Manage all the agreed SLA and KPI's 2. The candidate must be ITIL4 certified. 3. Should have good communication skills (Written and Verbal) 4. Work location - Delhi (Gurgaon). 5 Working days- Monday to Saturday

Job_Description":" Taking care of Compensation & Payroll. Grievance Handling. Statutory compliance (ESIC & EPF) Company\u2019s HR Software handling and managing. Recruiting potential candidates for various positions of the company. Taking care joining and release formalities. Must be experience in crisis management & decision making. Requirements Graduate (MBA preferred) with experience in the HR domain 2-3 years of relevant experience in end to end recruitment, grievance handling, statutory compliance. Immediate or short notice joiners will be preferred. Benefits ESIC EPF ","

Skill required: Digital Inside Sales - Inside Sales Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do This position is responsible for leading the drive of product adoption, deliver high levels of business value, and cultivate deep internal and external customer relationships. This role will assist with all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references. The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIESEnsure that employees are connecting and aligning their work and goals to the Enterprise Objectives. Drive adoption of Winning Way behaviors. Support and drive attainment of core company metrics. Align with and ensure Customer Success Management team is aligned with goals of Chief Customer Officer and Customer Center of Excellence team. Work with Zone and Line of Business Owners to ensure alignment with operational strategy and goals. Transform and evolve the Customer Success Management Team to align with operational strategy and goals. Collaborate and align with Line of Business Owners, Product Managers and Product Owners on roadmap deliverables and messaging so that the Manager of CSM can train and educate the team on upcoming releases and roadmaps. KNOWLEDGE, S AND ABILITIESContinually seeks opportunities to increase customer satisfaction and deepen client relationships. Excellent technical aptitude with the ability to analyze and decipher large amounts of customer data. Excellent communication skills, including issue tracking, triaging and crisis management. Ability to efficiently manage multiple customer projects simultaneously. Ability to communicate with internal and external customers and all levels of management. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

>Role & responsibilities The candidate will be responsible for ensuring the safety and security of the facility, personnel, and assets. This includes implementing and overseeing security protocols, coordinating with local authorities, managing a security team, and maintaining compliance with industry and legal standards. Preferred candidate profile: Retired Army personnel preferred. Experience: Proven track record in managing security operations for large-scale industrial facilities. Perks and benefits Competitive compensation package. Work with a committed and dynamic team.

Mavalore Infotech is looking for Media & Public Relations (PR) Executive to join our dynamic team and embark on a rewarding career journey Media Relations: Building and nurturing relationships with journalists, reporters, editors, and media outlets to secure positive media coverage and manage media inquiries Press Releases: Writing and distributing press releases to announce new products, events, achievements, or other noteworthy developments Content Creation: Creating compelling and engaging content, such as articles, blog posts, social media posts, and videos, to communicate key messages and maintain an active online presence Crisis Management: Developing strategies to handle and mitigate potential PR crises, managing communication during challenging situations to protect the organization's reputation Event Management: Organizing and promoting events, press conferences, product launches, and other public-facing activities Brand Building: Developing and implementing PR campaigns that align with the organization's brand and positioning

Department: Information Technology Employment Type: Full Time Location: India Description V3locity, Vitech’s cloud-native administration, engagement, and analytics platform, is a transformative suite of complementary applications that offers full life cycle business functionality and robust enterprise capabilities. It marries core administration with superior digital experience and augmented analytics. Its modular design enables flexible, agile deployment strategies. V3locity employs an advanced, cloud-native architecture that leverages the unique capabilities of AWS to deliver a solution with unparalleled security, scalability, and resiliency. Senior Manager– IT Service Management (ITSM) Location: Hyderabad - Hybrid We are seeking a dynamic and experienced IT Service Management (ITSM) leader to lead and enhance our global IT and Cloud operations. The ideal candidate will oversee core ITSM functions, including Service Desk, Incident Management, Problem Management, Change Management, and Service Request Fulfillment in a 24/7, fast-paced software product environment. This leader will play a strategic role in driving continuous improvement, implementing best practices in ITSM, and maturing overall service delivery practices. What you will do: ITSM: Define and drive the ITSM strategy aligned with organizational goals and customer satisfaction. Lead and develop the ITSM function, including Service Desk, Incident, Problem, and Change Management teams based out of our Hyderabad Office. Drive adoption and maturity of ITIL practices across the IT organization. Service Desk Operations: Oversee global service desk operations, ensuring high-quality and timely technical support. Establish and monitor SLAs, KPIs, and customer satisfaction metrics. Ensure timely delivery of customer monthly SLA reporting, leveraging tools like New Relic. Manage on-call rotation for all Service Teams using tools like PagerDuty. Incident & Problem Management: Lead major incident response and communication processes, ensuring minimal impact and quick resolution. Drive root cause analysis, problem identification, and long-term resolution strategies. Maintain high availability and performance of business-critical services. Change & Release Management: Establish and govern change control procedures ensuring safe, secure, and timely releases. Collaborate with DevOps and engineering teams to align change processes with agile product development/deployment/releases. ITSM Tools & Reporting: Own and optimize the ITSM platform (e.g., ServiceNow, Jira Service Management). Own and deliver our monthly client SLA reporting cadence to customers Deliver regular operational reports, dashboards, and executive summaries leveraging Jira Service Management. Identify and implement continuous improvement opportunities based on data insights. Governance & Compliance: Ensure compliance with internal policies, external regulations (e.g., ISO, SOC2), and audit requirements. Maintain clear documentation and process alignment with industry standards (ITIL v4, COBIT). Team Development & Leadership: Lead, mentor, and develop a high-performing team of ITSM professionals. Foster a culture of accountability, collaboration, and service excellence. Manage vendor relationships and third-party service providers as needed. What We're Looking For: 12–15+ years of ITSM experience, with 5+ years in a Service Management role. Proven experience managing global service desk operations and ITIL processes in a product or SaaS environment. ITIL v4 certification; certifications in Agile/Scrum, COBIT, or PMP are a plus. High-level Technical knowledge / certification in AWS Cloud or other clouds. Hands-on experience with ITSM tools like ServiceNow, Jira Service Management, or similar. Working experience with tools in the Monitoring and Service Management space like New Relic, PagerDuty, Honeycomb, Splunk, etc.. Proven experience managing the incident lifecycle, problem, and change processes. Excellent communication, stakeholder management, and crisis management skills. Experience working with global teams across time zones. Prior experience in a software product or SaaS company is highly desirable. Strong business acumen and ability to align IT services with organizational goals. Able to work in shifts and lead the team technically to manage the tasks/issues that arise in the shift. Join Us at Vitech! At Vitech, you’ll be part of a forward-thinking team that values collaboration, innovation, and continuous improvement. We provide a supportive and inclusive environment where you can grow as a leader while helping shape the future of our organization.

Design compelling 2D graphics for events, presentations, branding, and digital/print collateral. Create visual concepts and mood boards based on event briefs and client requirements. Collaborate with the production and creative teams to ensure cohesive visuals. Translate concepts into visual storytelling through sketches, mock-ups, and final artwork. Work on multiple projects simultaneously while meeting tight deadlines. Attend brainstorming sessions and contribute creative ideas for events and brand activations. Requirements: Proven experience as a 2D Graphic Designer/Visualiser in an event management or creative agency. Proficiency in design software including Adobe Photoshop, Illustrator, CorelDRAW, and InDesign. Strong portfolio showcasing creative event visuals, branding, and layout skills. Excellent communication in Hindi, English, and Telugu is mandatory. Ability to understand briefs and deliver high-quality designs quickly. Should be flexible to work extended hours and weekends when required. Ideal Profile You are a good multi-tasker who can work within tight deadlines. You are a strong networker relationship builder You are a strong team player who can manage multiple stakeholders You are adaptable and thrive in changing environments Immediate joiners only will be considered. Whats on Offer Work alongside learn from best in class talent Flexible working options Great work culture

The Manager, Client Support acts as a leader, coach, and supervisor of a team of customer support professionals As a leader, the Manager will collaborate, identify and own opportunities to apply efforts toward the continuous improvement of efficiency and delivery of the support experience to ICE Mortgage clients As a coach, the Manager is responsible for driving the development of their team - as a team, and individually, to ensure effectiveness and job satisfaction As the supervisor of their team, the Manger is accountable for ongoing performance and service delivery against the objectives and goals of the business and department As part of their guiding philosophy, the Manager should drive competitive advantage through improving operational efficiency, empowerment of their staff, effectiveness of service delivery, and customer satisfaction and retention Responsibilities Manage to business processes, which, when implemented, will lead to exceptional performance Manage to a set consistent service delivery key performance indicators as required by functional role Create a cooperative environment where full understanding of the performance and enablers of "best in class" Technical Support team are fully understood across all team members Select and recruit team members with high potential in service delivery Manage timely departmental workflow and productivity, as we'll as enhance agent experience and knowledge Develop tactical proposals for the department to support company initiatives Identify and implement procedures and training tools for the agents on troubleshooting, customer service skills and handling severity issues Develop Technical Support staff through effective hiring, coaching, evaluative performance feedback and guidance Provide leadership and training for all associates in a professional and positive manner to promote corporate goals and achieve department objectives Administer staff effectively to balance individual, team, departmental, and organizational goals and obligations Knowledge and Experience 5+ years minimum experience in a customer-facing technical support, or equivalent roles Technical Savvy: Exhibits a willingness and desire to learn diverse, job-appropriate technologies and technical skills Capacity to understand technical concepts, processes, procedures, and tools Strong working knowledge of operational best-practices which govern delivery of technical support Decision Quality: Makes sound, timely decisions toward agreed upon personal, company, and departmental/team objectives and goals Consistently demonstrates good judgement; Considers relevant factors; Applies good practices and methodology to decision making Possesses and understanding of, or can demonstrate the capacity for functional understanding of the concepts of case and problem management Drives Results: Is able to consistently demonstrate achievement of results toward goals and objectives Persistent; Empowe'red; Promotes and appropriately encourages others to meet/exceed goals Capable of managing and driving teams cross-functionally toward tactical goals, including the engagement in, and leadership toward Major Incident Management Manages Complexity: Possesses the capability, capacity, and patience to collect and consider complex, large quantities, and/or potentially contradictory information in the process of triage, problem analysis, and resolution Critical thinking; Problem solving Excellent analytical and problem resolution skills Communicates Effectively: Develops and delivers, by written and oral communications, information which is clear, salient, and audience-appropriate Listens attentively; Adapts communication style to the audience and setting; Communicates effectively in large and small groups, and one-to-one Excellent written and verbal communication Plans and Aligns: Successfully applies effort toward the planning and prioritization of work efforts necessary to support and satisfy commitments aligned with organizational goals Objective oriented; Develops initiatives and actions to support objectives; Anticipates and adjusts; Plans for contingencies Excellent organizational and time management skills Drives Engagement: Actively works to motivate and create a climate of high-engagement and orientation toward achievement of objectives and goals Empowers; Invites input; Fosters visibility and ownership Ability to lead, train and motivate staff at all levels and cross-functionally Action Oriented: Seeks new opportunities and challenges with urgency, energy, and enthusiasm Can-do attitude; Steps-up to challenges; Bias for action Ability to set goals and meet deadlines at the initiative, project and task level Ability to delegate appropriately and monitor/measure effectiveness Customer Focus: Exhibits a sense of dedication to meeting the expectations and requirements of the customer Actions are considerate of customer need and perception; Builds and maintains functional and appropriate relationships; Gains trust and garners the respect of the customer Excellent customer service and crisis management skills Collaborates: Partners and works collaboratively to meet shared objectives Cooperative; Fair; Trustworthy Ability to work we'll with all levels of management Strategic Mindset: Possesses the ability to rationalize future possibilities and translate into actionable and breakthrough strategies Anticipates trends; Develops future/forward-thinking scenarios Preferred Knowledge and Experience Resilient: Capable of handling setbacks, adversity, and crises effectively and with poise Maintains positive attitude; Handles pressure; Finds growth in adversity Thought Leader: Recognized as an authority or expert in their field whose opinions are informed and trusted Innovative; Inspiring; Passionate Manages Ambiguity: Demonstrates an ability to remain productive and function effectively in the role when situations are uncertain, unclear, or where situational information is not complete Adaptable; Flexible; Resilient Nimble Learning: Willingly and actively learns through experimentation and problem solving Curious; Learns concepts quickly; Seeks knowledge Strong knowledge of, recognition of importance, and willingness to drive adherence to company policies, procedures and process Full knowledge of Client Support, Technical Support, or equivalent operational functions, procedures and quality of service measurement Bachelors degree in Business Administration or Computer Science preferred