Department: Sales Location: HSR Layout, Bengaluru Position Type: Full-time Job Summary: As an Pre-Sales Specialist at Crib, you will play a crucial role in driving sales and providing exceptional customer support. You will work closely with our Sales, Support and Product teams to ensure our clients receive the best possible service and solutions to their needs. Responsibilities: Outbound Sales Calls : Conduct outbound sales activities to generate leads and convert prospects into customers. Product Demos : Provide product demonstrations and support to potential and existing clients. Collaborate with the sales team to develop and implement effective sales strategies. Address customer inquiries and resolve issues during onboarding to ensure high levels of customer satisfaction. Data Management : Maintain accurate records of customer interactions and sales activities in our CRM system. Assist in the development of sales materials and presentations to enhance customer engagement. Onboarding Support : Work with the sales team to ensure seamless onboarding and implementation of our software for new clients. Gather customer feedback and insights to contribute to product improvements and service enhancements. Qualifications: Bachelors degree in Communications, Business, or a related field. 3-5 years of proven experience in inside sales and sales operations. Strong customer service and satisfaction skills. Excellent communication and negotiation abilities. Ability to work collaboratively in a fast-paced team environment. Can Speak Hindi, Telugu, English ( Kannada & Tamil is a Plus ) Experience in the property management or real estate industry is a plus. Skills: Negotiation and sales processes Effective communication Teamwork and collaboration Sales operations and inside sales expertise Customer support and account management Technical support capabilities

Job Title: CLUSTER MANAGER (FIELD SALES EXECUTIVE) Department : Sales Location : Bangalore Position Type : Full Time, Work from field Working days & hours : 6 days a week. 9 hours shift. (any time slot of your choice between 9:00 am to 9:00 pm) Responsibilities : Sales Closure : Onboarding interested clients on app aligning their needs with the Subscription plans. Feet on Street : Conduct regular field activities, engaging with potential clients directly. Cluster Visits : Regularly visit key clusters with a high concentration of PGs (Paying Guest accommodations) and hostels to directly engage with property owners and managers. This is an essential part of building local relationships and understanding the specific needs of the community. Lead Generation : Use online tools, platforms, and local resources to discover new leads in these clusters. Leverage the internet to find potential properties that may benefit from Cribs property management solutions, adding valuable contacts to the lead pipeline. Outbound calling on data collected through lead generation activities Data Input : Accurately input all gathered information and lead details into the CRM system, ensuring that the sales pipeline is always up-to-date and ready for follow-ups or conversion. Revenue Growth : Focus on driving month-on-month revenue growth by consistently increasing the number of successful onboardings and maintaining a strong follow-up process. Aim to expand Crib’s presence in target markets while maximizing the conversion of leads into paying customers. Follow ups : Regular follow-ups on older leads and work on new leads Status Updation : Daily update on lead status in the CRM Candidate must have : Two wheeler Must have personal laptop for work Experience with Sales, Cold Calling, Customer Relationship Communication skills; Clarity in pitch delivery and convincing power Working knowledge of CRM systems Benefits: Fuel Reimbursement Health Insurance Cover Incentives based on performance

Job Title: Key Account Manager Department : Customer Success Location : HSR Layout, Bengaluru Position Type : Full Time About the Role: We are looking for an experienced professional to lead our Key Accounts. In this pivotal role, you will be responsible for nurturing and strengthening relationships with our enterprise clients, driving satisfaction, retention, and long-term growth. This is a strategic individual contributor role , ideal for someone with excellent communication skills and a strong understanding of client needs. Key Responsibilities: Customer Relationship Management: Serve as the primary point of contact for key accounts, addressing queries and concerns promptly, and leading and managing relationships to ensure their needs are met and exceeded. Act as an escalation point for customer issues, ensuring timely and effective resolution. Collaboration and Communication: Build strong relationships with sales, marketing, product development, and engineering teams to ensure seamless customer experiences. Collaborate closely with product and engineering teams to understand product functionalities. Communicate effectively with upper management, providing updates on team performance and challenges. Process Improvement: Continuously evaluate and refine customer support processes to maximise efficiency and effectiveness. Work with cross-functional teams, including product development and sales, to address recurring customer issues and provide insights for product improvements. Propose and implement innovative solutions to streamline workflows and reduce response times. Qualifications and Skills: Bachelor's degree in a relevant field or equivalent work experience. 4+ years of experience in customer success, account management, or a related field. Background in SaaS, Indian SMB, or Real Estate is a plus. Excellent interpersonal and communication skills, both written and verbal. Strong problem-solving and decision-making abilities. Proficiency with customer support software and tools. Ability to perform well under pressure and handle challenging situations with composure. Analytical mindset focused on continuous improvement. Flexible work hours to accommodate varying customer needs and business priorities. Empathy and patience in dealing with customers and team members.