Job
Description
About the job: Key responsibilities: 1. Customer Engagement Greet and assist customers visiting the Experience Center. Understand customer requirements and provide personalized product recommendations. Address customer inquiries and concerns promptly and professionally. 2. Sales Operations Guide customers through the sales process, from product selection to final purchase. Achieve individual and team sales targets. Provide accurate information about product features, specifications, and pricing. 3. Product Knowledge Stay updated on product offerings, inventory levels, and new arrivals. Communicate key product benefits and unique selling points to customers effectively. 4. Order Processing and Coordination Assist customers with order placements and coordinate with the backend team for timely deliveries. Handle payment processing and maintain accurate transaction records. 5. Customer Relationship Management Build strong, long-lasting customer relationships to drive repeat business. Follow up with customers post-purchase to ensure satisfaction and resolve any issues. Qualifications and Skills: 1. Education: 10+2 (minimum) or a bachelor's degree in any discipline (preferred). 2. Experience: Fresher to 2 years in a retail sales or customer-facing role. 3. Skills: 4. Strong interpersonal and communication skills in English, Kannada & Hindi (Is a plus) 5. Proficiency in using POS systems and basic MS Office applications. 6. Problem-solving and negotiation skills. Competencies: 1. Customer-focused attitude. 2. Ability to multitask and work in a fast-paced environment. 3. Team-oriented mindset with a proactive approach to achieving goals. Key Responsibility Areas (KRA): 1. Sales Performance: Achieve individual and team sales targets consistently. Provide accurate sales reports and updates on customer trends. 2. Customer Satisfaction: Maintain high customer satisfaction scores based on feedback. Resolve customer complaints effectively within a stipulated time. 3. Product Knowledge and Upskilling: Attend regular training sessions to stay updated on products and sales techniques. Use product knowledge effectively to upsell and cross-sell. 4. Order Management: Ensure error-free order placement and timely delivery coordination. Minimize discrepancies in order processing and payments. Who can apply: Only those candidates can apply who: are from Bangalore only Salary: ₹ 2,71,000 - 3,80,000 /year Experience: 0 year(s) Deadline: 2025-06-07 23:59:59 Other perks: Informal dress code, Cab/Transportation facility, Health Insurance Skills required: English Proficiency (Spoken), Kannada Proficiency (Spoken) and Interpersonal skills About Company: MyTyles is an industry leader for online tiles with 5+ years of online industry experience. Our online and offline store stocks the best range of ceramic, wooden, vitrified tiles, and so much more! If you're looking for satin, matte, polished, or textured finishes for indoors or outdoors, look no further. We stock a wide variety of sizes, colors, patterns, textures, and finishes ready for delivery to your doorstep. Located in Bangalore, near TC Palya Main Road, Ramamurthy Nagar, it is here where the company has a physical store presence. This physical store has enabled MyTyles to become India's first tile company to offer online and offline stores of tiles. From beginning to end, only the best will do. Every aspect of our tiles is measured at our very own store, from the tile's water absorption to its strength. Even the raw materials are constantly tested to ensure that their properties will be worthy of only the best.
