Conversational AI Technical Lead

Job Description

General Summary: Qualcomm IT is seeking a Lead Conversational AI Developer for Intelligent Automation Center (IAC) Responsibilities include: Experience on designing and implementing Conversational AI solutions using Microsoft Azure and Copilot Stack in combination with GenAI Hands-on experience with Microsoft Copilot Studio, Microsoft Bot Framework, NLP, Azure AI Search and Azure OpenAI Extensive hands-on experience in implementing end-to-end projects utilizing Generative AI using Retrieval-Augmented Generation (RAG) or Agentic AI architecture Strong expertise in Python for building bot solutions Experience with Azure Cognitive Services (LUIS/CLU, QnA Maker/CQA, Spell Check,Speech API) for advanced NLP features. Knowledge of Power Automate, Azure Logic Apps, and APIs for extending Copilot Agent and bot functionalities. Experience in software development with a focus on Conversational AI and Machine Learning. Proficiency with tools and Frameworks such as LangChain, LlamaIndex, and Streamlit. Knowledge and implementation experience of chatbot technologies using Microsoft Azure Services and Power Platform. Ensure quality of coded components by performing thorough unit testing and develop reusable test cases Work collaboratively with test teams for supporting Product testing and UAT Report status, issues and risks to tech leads on a regular basis Improve skills in automation products through certifications Train and coach team members on Conversational AI related technologies Work independently with minimal supervision and good team management skills Excellent communication and collaboration skills Provide timely status on assignments, planned activities, issues, and dependencies Good knowledge on Conversational AI on Microsoft Stack (Copilot Studio, Azure AI Foundry, Azure AI Search, Azure OpenAI) Good understanding of Generative AI concepts and Frameworks like Langchain Hands-on programming experience on Python and any frontend technology like Angular Minimum Qualifications: 4+ years of work experience in programming, scripting, and/or automation or IT-relevant work experience with a Bachelor's degree. OR 6+ years of work experience in programming, scripting, and/or automation or IT-relevant work experience without a Bachelors degree. 2+ years experience with Database Design structures such as Mongo DB, MySQL.• Good understanding of conversational AI and Intelligent Automation methodologies and associated tools & technologies Knowledge of Process Mining concepts and implementation expereience using Celonis inclusing data models and dasboards Experience in business process diagrams and process flow charts with Automation Anywhere Certification in Industry Leading Robotic Automation products is a plus. Experience in identifying the right processes for Automation and providing estimates for implementations Programming concepts and coding background in Python Understanding of RDBMS concepts and writing SQL queries Expereience in Cloud (preferrably AWS) and certifications is a plus Experience in Agile development using standard tools like Jira Bachelor's degree and 5+ years IT-relevant work experience