Conversational AI Manager

As a Data Science Manager at S&C GN, you will be part of an innovative team specializing in the Contact Center domain. Your primary focus will be on transforming customer interactions through data-driven intelligence. By leveraging machine learning, natural language processing (NLP), and advanced analytics, you will work towards optimizing contact center operations. Your responsibilities will include: - Developing and fine-tuning Generative AI models to enhance customer interactions, automate responses, and improve self-service capabilities. - Building and deploying ML models for intent classification, sentiment analysis, and predictive analytics. - Conducting customer segmentation and behavioral analysis to personalize recommendations and drive targeted engagement strategies. - Optimizing conversational AI workflows by enhancing intent recognition, response generation, and real-time decision-making. - Analyzing large-scale customer interaction data to extract actionable insights and refine business strategies. - Collaborating with cross-functional teams to integrate AI-driven solutions into existing platforms. In addition to technical skills, as a manager, you will also be responsible for stakeholder engagement, client communication, and business development. You will translate complex AI/ML insights into actionable business strategies and present them to senior leadership and clients. Your role will involve collaborating with cross-functional teams, understanding client pain points, and driving data-driven solutions. Strong interpersonal and negotiation skills will be crucial for successful partnerships and long-term business impact. If you are passionate about applying data science to real-world customer experience challenges, this role offers the opportunity to work on cutting-edge AI and data science techniques, driving meaningful impact in the contact center space. Qualifications: - PhD with 6+ years of relevant experience - OR Masters degree with 8+ years of experience - OR Bachelors degree with 11+ years of experience Company Details: Accenture is a global professional services company providing solutions in strategy, consulting, digital, technology, and operations. With a focus on innovation and continuous learning, Accenture offers a dynamic environment for professionals to grow and excel in their careers.,