2.0 - 6.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a Subject Matter Expert (SME) for the Telecom Process into ISP at Navi Mumbai Airoli location with Foundever, your responsibilities will include: - Supporting the new hire experience classroom by crosschecking and handling contacts. - Possessing knowledge of learners" progress and providing support accordingly. - Facilitating debrief sessions. - Observing and supporting contact handling, behaviors such as hold, tool usage, and navigation efficiency. - Participating in reinforcement training and contributing when applicable. - Addressing questions through various communication tools. - Supervising the assigned team to meet or exceed client and corporate goals, including C-SAT, FCR, operati...

Posted 4 weeks ago

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Specialist Foundever

2.0 - 6.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a Subject Matter Expert for the Telecom Process into ISP at Navi Mumbai Airoli location, your role overview includes providing support to the team and coaching new hires in their learning journey. Your key responsibilities will be: - Support in the new hire experience classroom including crosschecks and contact handling. - Possess knowledge of where learners are in their learning whenever providing support. - Facilitate debrief sessions. - Observe and support contact handling, observe behaviors such as hold, tool usage, and efficient navigation. - Attend and engage in the reinforcement training and contribute when applicable. - Support questions through various communication tools. - Supe...

Posted 3 months ago

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