Contact Center Solution Architect

we are hiring for Contact Center Solution Architect

Experience: 10+ Years

Location :Chennai (work from office)

• Contact Center Solution / Technology Architecture – with Hands on experience.
• Proficient in Contact center : On-premises and CcaaS
• Candidate must have Deep knowledge of call flows, IVR, skill-based routing, omnichannel servicing, and customer journey orchestration.
• Assess the current Contact center architecture and design a migration roadmap to a CCaaS platform.
• Solution architecture recommendation for platform modernization
• Knowledge of Routing Logic & WFM
• Work closely with IT, customer service operations, business teams, and external CCaaS vendors
• Participate in vendor evaluations and selection process for CCaaS and AI solutions
• Participate in various business stakeholder interview to understand their contact center need and also on downstream application impact

intrested candidates share cv on [email protected]

Job Type: Full-time

Pay: ₹1,000,000.00 - ₹3,000,000.00 per year

Schedule:

• Day shift

Work Location: In person