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0 years

1 - 1 Lacs

Noida Sector 62, Noida, Uttar Pradesh

On-site

Qualifications Customer Service Representatives and Customer Support skills Excellent communication and interpersonal skills Problem-solving and conflict resolution skills Ability to work well in a team Previous experience in customer service roles is a plus Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Schedule: Day shift Language: Hindi (Preferred) English (Preferred) Work Location: In person Speak with the employer +91 7906158397

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5.0 - 7.0 years

0 Lacs

Davangere, Karnataka

On-site

Job Req ID: 47492 Location: Davangere, IN Function: Sales and Distribution About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Area Sales Manager Job Level/ Designation M2 Function / Department Sales & Distribution Location Tumkur Job Purpose Distribution manager Key Result Areas/Accountabilities Set revenue & sales targets  Review and evaluate Channel partners with focus on distributor 3i –infrastructure (office, DSE, computer), investment (working capital) & involvement (ways of working, processes) for reliable & effective service of the market  Ensure Distribution planning& execution intensity to enable his team to deliver on expanding town coverage, appointing distributors, adding outlets, building DATA, above norms extraction -sites, quality gross & tertiary  Judicious use of SAC budgets to maximize quality customer acquisitions Strengthen market execution & trade relationships and track market intelligence for effective decisions  Complete people ownership -effective on-boarding, in-market coaching, rigorous performance review etc -to maximize team incentive earnings and reduce attrition Ensure compliance with company standards, policies and HSW norms by employees and extended teams Core Competencies, Knowledge, Experience  5-7 years of experience in Telco/FMCG  In depth understanding of Distribution ecosystem  Market understanding & development  Detailed Sales & Distribution planning  Motivate team & build capability Skilled in conflict management Basic budget management skills Must have technical/ professional qualifications Graduate, MBA preferred  English and local market language  Skilled in performance analytics, review & driving team target achievement Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

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1.0 years

1 - 2 Lacs

Tirur, Kerala

On-site

Job Title: Front Desk Executive Reports to: Front Desk Supervisor Location: Khaleez Restaurant, Tirur Job Type: Full-time Job Summary: We are seeking a highly skilled and customer-focused Front Desk Executive to join our team. As the first point of contact for our customers, you will be responsible for providing exceptional customer service, handling phone calls, and ensuring seamless communication within the team. If you have excellent communication and interpersonal skills, thrive in a fast-paced environment, and have prior experience in the restaurant industry, we would love to hear from you. Key Responsibilities: - Greet customers warmly and provide excellent customer service - Handle incoming and outgoing phone calls in a professional and courteous manner - Respond to customer inquiries, resolve issues, and escalate complex problems to management as needed - Check the status of takeaway orders and notify customers when their orders are ready for pickup - Manage email correspondence and respond to customer queries in a timely manner - Maintain a clean and organized front desk area - Collaborate with the kitchen staff to ensure timely preparation and delivery of takeaway orders - Work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities Requirements: - Prior experience in a customer-facing role, preferably in the restaurant industry - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and prioritize tasks effectively - Strong problem-solving and conflict resolution skills - Proficient in using phone systems, email, and other communication tools - Ability to maintain confidentiality and handle sensitive information with discretion - Female candidates with a warm and welcoming demeanor are preferred What We Offer: - Competitive salary and benefits package - Opportunities for professional growth and development - Collaborative and dynamic work environment - Recognition and rewards for outstanding performance If you're passionate about delivering exceptional customer service and thrive in a fast-paced environment, we encourage you to apply! Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Food provided Health insurance Provident Fund Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Overtime pay Performance bonus Experience: Front desk: 1 year (Preferred) Language: English (Preferred) Work Location: In person

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1.0 - 2.0 years

6 - 7 Lacs

Kolkata

Work from Office

Serve as the primary point of contact for assigned client accounts, understanding their goals, needs, and challenges. Develop account strategies to overcome the challenges and action plans to meet client objectives and maximize account growth as per the target Conduct regular F2F business reviews with clients, discussing performance, identifying areas for improvement, and presenting new opportunities. Track and analyze account performance, sales data, account funnel, and market trends to identify opportunities and challenges. Drive business growth for newly onboarded partners by working on their basic hygiene and health metrics Deliver Incremental Revenue from the assigned clients through monetization and commercial improvements. Deliver incremental counter share for all assigned clients by strategic planning to dominate market share. Maintaining a strong relationship with restaurant owners and delivering best-in-class restaurant NPS. Collaborate with internal teams to coordinate and deliver exceptional service to clients, addressing any issues or concerns promptly.. Generate leads and proactively approach potential clients, presenting our value proposition and securing new partnerships. Desired Candidate: Graduate with excellent communication skills. Good working knowledge and experience of e-commerce activities and all online marketing channels Confident, Pleasing and a go-getter personality Effective communication skills Attitude & Aptitude for Sales Should be a team player, working alongside people from all walks of life. Analytical, good Excel skills. Leadership and Influencing skills: Identify, builds, and use a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a we'll-planned approach. Initiative & Flexibility: Recognizes the need to adapt to change & implement appropriate solutions. Be able to identify opportunities and recommend/influence change to increase the effectiveness and success of campaigns. Creativity & Initiative: Demonstrate creativity & originality in their work and have the personal drive and initiative to bring about change and help drive the business forward. Being the face of Swiggy in the market and standing up for the values we believe in. Key Skills Required: P&L Understanding Market Research and Intelligence Customer Lifetime Value Business Development Data Logic Data Interpretation Data Visualization MS Excel Data Analysis Result Orientation Managing Relationships Conflict Management Problem-Solving

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1.0 - 4.0 years

6 - 7 Lacs

Patna

Work from Office

Serve as the primary point of contact for assigned client accounts, understanding their goals, needs, and challenges Develop account strategies to overcome the challenges and action plans to meet client objectives and maximize account growth as per the target Conduct regular F2F business reviews with clients, discussing performance, identifying areas for improvement, and presenting new opportunities Track and analyze account performance, sales data, account funnel, and market trends to identify opportunities and challenges Drive business growth for newly onboarded partners by working on their basic hygiene and health metrics Deliver Incremental Revenue from the assigned clients through monetization and commercial improvements Deliver incremental counter share for all assigned clients by strategic planning to dominate market share Maintaining a strong relationship with restaurant owners and delivering best-in-class restaurant NPS Collaborate with internal teams to coordinate and deliver exceptional service to clients, addressing any issues or concerns promptly Generate leads and proactively approach potential clients, presenting our value proposition and securing new partnerships Desired Candidate: Graduate with excellent communication skills. Good working knowledge and experience of e-commerce activities and all online marketing channels Confident, Pleasing and a go-getter personality Effective communication skills Attitude & Aptitude for Sales Should be a team player, working alongside people from all walks of life Analytical, good Excel skills Leadership and Influencing skills: Identify, builds, and use a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a we'll-planned approach Initiative & Flexibility: Recognizes the need to adapt to change & implement appropriate solutions. Be able to identify opportunities and recommend/influence change to increase the effectiveness and success of campaigns Creativity & Initiative: Demonstrate creativity & originality in their work and have the personal drive and initiative to bring about change and help drive the business forward. Being the face of Swiggy in the market and standing up for the values we believe in Key Skills Required: P&L UnderstandingMarket Research and Intelligence Customer Lifetime Value Business Development Data Logic Data Interpretation Data Visualization MS Excel Data Analysis Result Orientation Managing Relationships Conflict Management Problem-Solving

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15.0 - 20.0 years

20 - 25 Lacs

Moradabad

Work from Office

Teerthanker Mahaveer University invites applications for the position of Principal at its esteemed College of Pharmacy. The Principal will play a pivotal role in providing visionary academic and administrative leadership to elevate the institutions standards in pharmaceutical education and research. The ideal candidate will be a dynamic leader with a strong academic background, proven research credentials, and a commitment to innovation and excellence in pharmacy education. Responsibilities : Academic Leadership Institutional Administration Faculty Management & Development Student Support & Development (Teaching/ Mentoring/ Counselling) Regulatory Compliance and Accreditation Effective team and conflict management In-depth understanding of regulatory and accreditation processes Strong communication, interpersonal, and presentation skills Proven research expertise and academic excellence Requirements: Applicants must possess an M.Pharm along with a Ph.D. in Pharmacy, and should have a minimum of 15 years of academic and administrative experience, including at least 5 years of service as a Professor in a recognized institution.

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2.0 - 3.0 years

7 - 11 Lacs

Visakhapatnam, Hyderabad, Gurugram

Work from Office

Band / Position: BII - DM Qualification: Graduation, Shipping knowledge Experience: 2 to 3 yrs in TQ qualitySkills set required: Hold has strong deposition to learn, Strong analytical skills, Creative problems solving skills.Concern for accuracy and improvement orientation, Process Knowledge, good excel knowledge, ready to work in extending hours, ready to work in evening and night shifts. Good command over English. People management skills, Problem Solving / Conflict management, Attention to Detail, Team Work, and Ability to handle stress Person specification/Competency/JD: QMS deployment in process, run the Six Sigma projects for process improvement, manage the escalations, Conduct root cause analysis for process improvements, conduct MSA/FMEA as per schedule, Drive and conduct process compliance, conduct baseline and analyze CTQ s, Drive brainwave in the process, Drive open forums/best practice sharing sessions, GB six sigma improvement project to be certified, successfully completed YB DMAIC training and GB test within 12 months of role. Successfully complete ISO training. Working on the product and helping the team members to achieve deadlines. Provided timely reports, provide the daily update to all team members, updates and system entries as required by internal and external management. Understand and abide by the importance of discipline, punctuality and protocol. Qualifications Graduate

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1.0 years

1 - 0 Lacs

Konnagar, West Bengal

On-site

Position: CCTV Operator Location: Chakundi, Par Dankuni, Hooghly Experience: 1-2 years Salary: Upto 13K + PF + ESIC Shift: Rotational (Morning/Day/Night) Job Type: Full-time Pay: From ₹13,000.00 per month Schedule: Rotational shift Experience: CCTV operator: 1 year (Required) Location: Konnagar, West Bengal (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Work Location: In person Expected Start Date: 01/07/2025

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30.0 - 55.0 years

2 - 0 Lacs

Chennai, Tamil Nadu

On-site

Experience in supermarkets and hotels Only male candidate Age between 30-55 years willing to work in all shifts Job Types: Full-time, Permanent Pay: From ₹20,000.00 per month Benefits: Food provided Health insurance Paid sick time Provident Fund Schedule: Day shift Morning shift Language: English (Preferred) Tamil (Required) Work Location: In person

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0 years

1 - 0 Lacs

Noida Sector 62, Noida, Uttar Pradesh

On-site

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3.0 years

0 Lacs

Raipur, Chhattisgarh

On-site

Job Description – Security Guard Location: [ Raipur, Chhattisgarh] Department: Administration / Security Experience Required: 1–3 Years (Freshers may also apply) Reporting To: Security Supervisor / Admin Head Key Responsibilities: Monitor the premises and surroundings 24/7. Maintain a log of all incoming and outgoing employees, visitors, and vehicles. Ensure proper guarding at all entry/exit gates. Monitor security systems like CCTV, alarms, etc. Immediately report any suspicious activity. Respond quickly in emergencies like fire, theft, or accidents. Conduct night patrolling and submit regular reports. Issue visitor passes and record entry/exit timing accurately. Ensure security at loading/unloading areas. Maintain daily logbooks, security registers, and reports. Required Skills: Alertness and keen observation Good communication skills Physically fit and disciplined Basic ability to maintain records and reports Emergency handling skills Teamwork and reliability Qualifications: Minimum 10th / 12th pass Preference given to ex-servicemen or trained security personnel Work Schedule: Rotational shifts (Day/Night) Job Type: Full-time Schedule: Rotational shift Language: English (Preferred) Hindi (Preferred) Work Location: In person

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0 years

0 Lacs

Raipur, Chhattisgarh

On-site

Job Overview We are seeking a dedicated and experienced Security Supervisor to oversee our security operations and ensure a safe environment for all personnel and visitors. The ideal candidate will have a background in law enforcement or military service, with strong skills in loss prevention and conflict management. This role requires a proactive approach to security, utilizing surveillance techniques and emergency response protocols. Responsibilities Supervise and manage the security team, ensuring adherence to policies and procedures. Conduct regular patrols of the premises to monitor for suspicious activity and ensure safety. Implement loss prevention strategies to minimize theft and damage to property. Oversee the operation of surveillance systems, including CCTV, to maintain effective monitoring. Respond promptly to incidents, emergencies, or alarms, coordinating with law enforcement as necessary. Train security personnel in conflict management, emergency response, CPR, and first aid procedures. Prepare detailed reports on incidents, investigations, and security breaches for management review. Collaborate with other departments to enhance overall safety measures within the organization. Skills Strong background in law enforcement or military service is preferred. Knowledge of loss prevention techniques and strategies. Certification in CPR and First Aid is highly desirable. Proficient in surveillance operations and CCTV systems. Excellent conflict management skills with the ability to handle difficult situations calmly and effectively. Strong observational skills with attention to detail for identifying potential security threats. Ability to work independently as well as part of a team in high-pressure situations. Join our team as a Security Supervisor where your expertise will play a crucial role in maintaining a secure environment for everyone involved! Job Type: Full-time Work Location: In person

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0 years

0 Lacs

Delhi, Delhi

On-site

Security guard service providers Paragon company Wearhouse rathdhana railway station ke pass barota nearby Narela safiyabad bordar Narela delhi Job Types: Full-time, Contract, Fresher Language: English (Preferred) Hindi (Preferred) Work Location: In person

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5.0 - 7.0 years

0 Lacs

Jaipur, Rajasthan

On-site

Job Req ID: 47466 Location: Jaipur, IN Function: Sales and Distribution About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Area Sales Manager Function / Department Sales & Distribution Location Jaipur ,Rajasthan Job Purpose Distribution Manager Key Result Areas/Accountabilities Set revenue & sales targets Review and evaluate Channel partners with focus on distributor 3i – infrastructure (office, DSE, computer), investment (working capital) & involvement (ways of working, processes) for reliable & effective service of the market Ensure Distribution planning & execution intensity to enable his team to deliver on expanding town coverage, appointing distributors, adding outlets, building DATA, above norms extraction - sites, quality gross & tertiary Judicious use of SAC budgets to maximize quality customer acquisitions Strengthen market execution & trade relationships and track market intelligence for effective decisions Complete people ownership - effective on-boarding, in-market coaching, rigorous performance review etc - to maximize team incentive earnings and reduce attrition Ensure compliance with company standards, policies and HSW norms by employees and extended teams Core Competencies, Knowledge, Experience 5-7 years of experience in Telco/FMCG In depth understanding of Distribution ecosystem Market understanding & development Detailed Sales & Distribution planning Motivate team & build capability Skilled in conflict management Basic budget management skills Must have technical / professional qualifications Graduate, MBA preferred English and local market language Skilled in performance analytics, review & driving team target achievement Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

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5.0 - 10.0 years

5 - 9 Lacs

Phaltan

Work from Office

Job Summary: Supervises the daily activities of a production unit or teams. Key Responsibilities: Responsible for the daily activities of a production team including managing team members, housekeeping, and meeting production targets. Works cross functionally to recommend and engage in improving safety, productivity, quality, and efficiency of operations. Serves as group lead on projects and work assignments. Provides guidance and feedback for team members in accomplishing tasks and goals; sets expectations and clarifies responsibilities. Coaches and mentors team members. External Qualifications and Competencies Competencies: Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Decision quality - Making good and timely decisions that keep the organization moving forward. Develops talent - Developing people to meet both their career goals and the organizations goals. Directs work - Providing direction, delegating, and removing obstacles to get work done. Drives engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives. Drives results - Consistently achieving results, even under tough circumstances. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace. Health, Safety and Environment Incident Investigation and Root Cause Analysis - Examines HSE incidents by completing quality, evidence based investigations with accurate root cause analysis, resulting in effective corrective actions, accurate reporting and avoiding repeated incidents. Continuous Process Improvement - Recognizes areas in which a process can be improved by properly implementing process improvement and waste reduction methodologies to reduce process cost and improve quality in current manufacturing processes. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: College, university or equivalent degree required, or equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Supervisory experience preferred. Additional Responsibilities Unique to this Position Safety awareness, HSEMS To achieve Daily production targets Resource effective utilization OEE-Calculations & improvement road map Team building Shop floor management

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1.0 - 4.0 years

6 - 7 Lacs

Raipur

Work from Office

Serve as the primary point of contact for assigned client accounts, understanding their goals, needs, and challenges Develop account strategies to overcome the challenges and action plans to meet client objectives and maximize account growth as per the target Conduct regular F2F business reviews with clients, discussing performance, identifying areas for improvement, and presenting new opportunities Track and analyze account performance, sales data, account funnel, and market trends to identify opportunities and challenges Drive business growth for newly onboarded partners by working on their basic hygiene and health metrics Deliver Incremental Revenue from the assigned clients through monetization and commercial improvements Deliver incremental counter share for all assigned clients by strategic planning to dominate market share Maintaining a strong relationship with restaurant owners and delivering best-in-class restaurant NPS Collaborate with internal teams to coordinate and deliver exceptional service to clients, addressing any issues or concerns promptly Generate leads and proactively approach potential clients, presenting our value proposition and securing new partnerships Desired Candidate: Graduate with excellent communication skills. Good working knowledge and experience of e-commerce activities and all online marketing channels Confident, Pleasing and a go-getter personality Effective communication skills Attitude & Aptitude for Sales Should be a team player, working alongside people from all walks of life Analytical, good Excel skills Leadership and Influencing skills: Identify, builds, and use a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a we'll-planned approach Initiative & Flexibility: Recognizes the need to adapt to change & implement appropriate solutions. Be able to identify opportunities and recommend/influence change to increase the effectiveness and success of campaigns Creativity & Initiative: Demonstrate creativity & originality in their work and have the personal drive and initiative to bring about change and help drive the business forward. Being the face of Swiggy in the market and standing up for the values we believe in Key Skills Required: P&L UnderstandingMarket Research and Intelligence Customer Lifetime Value Business Development Data Logic Data Interpretation Data Visualization MS Excel Data Analysis Result Orientation Managing Relationships Conflict Management Problem-Solving

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3.0 - 8.0 years

5 - 10 Lacs

Hyderabad

Work from Office

Perform daily SLA Analyze and review daily fraud reports Identify and report suspected frauds and risks Process Daily Payouts Accounts Verifications Updating routine records of findings and action taken along with proper reasoning Proactively highlighting the risk and fraud mitigation areas Responding to customer as we'll as internal queries with appropriate resolutions Requirement Has knowledge of card games Experience of working in fraud compliance domain in consumer facing Industry Excellent analytical, investigative and data interpretation skills High Conflict Management and Problem-Solving skill Ability to work under pressure and to deliver within given time frames Good interpersonal skills Good in written and oral communication skills Certificate course in Fraud and Risk management (not Mandatory) What we offer - 1. Competitive salary 2. Mediclaim Policy - Best in Industry 3. Flexible working hours 4. Career Development Program 5. Best in Industry Reward and Recognition program 6. Inclusive and Collaborative Work culture 7. Lunch is served everyday

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5.0 - 8.0 years

14 - 19 Lacs

Chennai

Work from Office

Reference 2500089H Responsibilities Position Overview: We are seeking a skilled Release Train Engineer (RTE) to lead our Public & Private Cloud Agile Train The RTE will facilitate and guide our Agile Release Train (ART) processes, ensuring alignment with organizational goals and delivering high-quality cloud solutions This role is pivotal in fostering collaboration, enhancing productivity, and driving continuous improvement across teams Key Responsibilities: Organize and Animate Delivery Schedule: Organize and animate the train delivery schedule through synchronization mechanisms such as Program Increment (PI) planning and light synchronization sessions Retrospectives Management: Organize retrospectives of each increment and follow up on the actions validated by the teams to ensure continuous improvement Dependency Management: Develop or simplify processes for the train to effectively follow dependencies, such as deploying the Jira Structure module or RichFilter Train Composition and Organization: Act as a driving force regarding train composition and organization based on team dependencies, aiming to maintain or improve delivery efficiency Alignment with Organizational Principles: Contribute to the alignment with organizational principles promoted by the Lean-Agile Center of Excellence (LACE) and support communities of practice and initiatives (e g , tooling, events, training) Transparency and Collaboration: Develop transparency and collaboration between IT and the business via the train, utilizing key measures such as annual Net Promoter Score (NPS) and quarterly satisfaction questionnaires Facilitate Interactions: Facilitate interactions between the operational level of IT delivery and the strategic level of the Project Management Team (PMT) Support Staffing Decisions: Contribute to the selection of Agile Masters and Embedded Coaches (internal/external staffing) for the train and/or the tribe Team Supervision: Supervise up to 10-12 teams within the train, ensuring alignment and effective collaboration Identify Improvement Actions: Identify and support the implementation of improvement actions related to Agile practices and/or the organization at scale within the tribe Post-PI Planning Retrospectives: Organize a retrospective at the end of each PI planning to identify areas for improvement for the tribe and follow their action plans until implementation Improve PMT Backlog Management: Initiate improvements related to the management of PMT backlogs in collaboration with the chapter of Agile Masters, including creating necessary dashboards or setting up Kanban boards for initiatives/epics Coach Scrum Teams: Coach scrum teams to deliver using Agile practices, Software Development Lifecycle (SDLC), and various release processes Backlog Refinement: Ensure continuous refinement of the backlog by working closely with Product Owners to prioritize and clarify requirements Drive Scrum Adoption: Drive scrum adoption and implementation across all levels of the organization, promoting Agile principles and practices Team Development: Identify and recommend skills and competencies within the team to promote the development of highly effective teams Collaboration with Other Scrum Masters: Work with other scrum masters to enhance the effectiveness of Agile methodology throughout the organization Metrics Implementation: Define and implement required metrics to monitor and report team utilization, velocity tracking, product outcomes, and product value delivered to stakeholders Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field Proven experience as a Release Train Engineer or in a similar role within Agile environments, preferably in cloud-based projects Strong understanding of how cloud technologies operate is mandatory (e g , AWS, Azure, Google Cloud) Capability to write scripts and small automations is an added advantage Certification of Certified Scrum Master (CSM), Professional Scrum Master (PSM), Scaled Agile Framework (SAFe) Agilist (SA), or Kanban System Design (KMP Foundation 1) is preferred Proven experience serving as a Consultant Agile Master Strong understanding of Agile frameworks or demonstrated experience working in multiple frameworks Excellent presentation, problem-solving, and negotiation skills Proven expertise in conflict management and demonstrated strong knowledge of Agile engineering practices Ability to mentor and inspire team members, promoting a culture of continuous improvement Collaborate effectively with cross-functional teams to enhance delivery and project outcomes Required Profile required Bachelors degree in Computer Science, Information Technology, or a related field Proven experience as a Release Train Engineer or in a similar role within Agile environments, preferably in cloud-based projects Strong understanding of how cloud technologies operate is mandatory (e g , AWS, Azure, Google Cloud) Capability to write scripts and small automations is an added advantage Certification of Certified Scrum Master (CSM), Professional Scrum Master (PSM), Scaled Agile Framework (SAFe) Agilist (SA), or Kanban System Design (KMP Foundation 1) is preferred Proven experience serving as a Consultant Agile Master Strong understanding of Agile frameworks or demonstrated experience working in multiple frameworks Excellent presentation, problem-solving, and negotiation skills Proven expertise in conflict management and demonstrated strong knowledge of Agile engineering practices Ability to mentor and inspire team members, promoting a culture of continuous improvement Collaborate effectively with cross-functional teams to enhance delivery and project outcomes Why join us We are committed to creating a diverse environment and are proud to be an equal opportunity employer All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status? Business insight At SocitGnrale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious Whether youre joining us for a period of months, years or your entire career, together we can have a positive impact on the future Creating, daring, innovating, and taking action are part of our DNA If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us! Still hesitating You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities There are many ways to get involved We are committed to support accelerating our Groups ESG strategy by implementing ESG principles in all our activities and policies They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection Diversity and Inclusion We are an equal opportunities employer and we are proud to make diversity a strength for our company Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination Show more Show less

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2.0 years

1 - 0 Lacs

Wayanad, Kerala

On-site

Front Office Executive (Female) Location: New 4‑Star Resort Reports to: Front Office Manager About Mazus Hotels & Resorts A renowned hospitality group managing premium properties such as Mazus Inn, Mazus Urban Express, Swiss Holidays, and Park Place Holiday Home. Our resorts are known for impeccable service, warm hospitality, and a commitment to excellence. Position Overview As the first point of contact for guests, you will deliver outstanding service, ensuring an exceptional guest experience from arrival to departure. You’ll also support reservation processes and seamless front desk operations, strengthening our brand reputation. Key Responsibilities Greet and welcome guests with professionalism, managing check-in/check-out processes smoothly Handle reservations, room allocations, and guest inquiries via phone, email, and online platforms Process guest payments, issue invoices, and maintain accurate billing records Provide information on resort amenities, services, and local attractions Address and resolve guest complaints promptly and professionally Maintain front desk area—keep it clean, organized, and presentable Collaborate with housekeeping, maintenance, and F&B teams to ensure seamless Promote upselling of services—spa, dining, excursions, and packages Support administrative tasks: data entry, filing, shift reports Qualifications & Skills Minimum high school diploma; diploma/degree in Hospitality or related field preferred . Prior experience (1–2 years) in a front office or guest-facing role within the hospitality . Excellent verbal and written communication (English; knowledge of local/regional languages is a plus) Proficient in hotel PMS/software systems and Microsoft Office hotel Strong organizational, multitasking, and time management capabilities Poised and professional appearance with impeccable telephone etiquette Customer‑centric attitude with strong problem‑solving & conflict resolution skills Flexible to work shifts, weekends, and holidays as per resort needs Benefits & Work Culture Competitive salary and perks Professional development and training programs Team-oriented, inclusive work environment Opportunity to work in a 4-star resort setting with diverse guest profiles Job Types: Full-time, Permanent Pay: From ₹13,000.00 per month Benefits: Food provided Health insurance Paid sick time Paid time off Schedule: Day shift Rotational shift Supplemental Pay: Overtime pay Work Location: In person

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2.0 years

1 - 1 Lacs

Goregaon, Mumbai, Maharashtra

On-site

Key Responsibilities: 1. Child Supervision: - Supervise and monitor the safety of children in the daycare center. - Ensure that children are always accounted for and engaged in safe activities. - Maintain a clean, safe, and organized classroom environment. 2. Educational Activities: - Plan and implement age-appropriate educational activities and curriculum. - Foster a love of learning through play, exploration, and guided activities. - Encourage social, emotional, cognitive, and physical development. 3. Developmental Monitoring: - Observe and assess children’s progress and development. - Maintain accurate records of each child’s development and activities. - Communicate with parents and guardians about their child’s progress, needs, and any concerns. 4. Behavior Management: - Use positive behavior management techniques to guide children’s behavior. - Teach and model appropriate social behaviors and conflict resolution skills. - Address behavioral issues promptly and professionally. 5. Health and Safety: - Ensure a healthy and safe environment by following all health and safety guidelines. - Administer basic first aid when necessary and maintain up-to-date first aid and CPR certifications. - Conduct regular safety drills and maintain safety equipment. 6. Parent and Guardian Communication: - Build strong relationships with parents and guardians. - Provide regular updates on their child’s activities, progress, and any concerns. - Address parent questions and concerns promptly and professionally. 7. Team Collaboration: - Work collaboratively with other teachers and staff members. - Participate in staff meetings, training sessions, and professional development opportunities. - Assist in creating a positive and supportive team environment. Qualifications: - Education: Diploma in Early Childhood Education, Child Development, or a related field. - Experience: Previous experience working with young children in a daycare or educational setting. - Certifications:*CPR and First Aid certification; Child Development Associate (CDA) credential preferred. - Skills: - Strong communication and interpersonal skills. - Patience, creativity, and a passion for working with children. - Ability to plan and implement educational activities. - Knowledge of child development principles and practices. Working Conditions: - Full-time position; hours may vary depending on the center’s schedule. - Physical activity, including lifting children and engaging in active play. - Interaction with children, parents, guardians, and other staff members Application Process: Interested candidates should submit a resume, cover letter, and references to [email protected] or WhatsApp 9136261407 Job Type: Part-time Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Evening shift Education: Bachelor's (Preferred) Experience: total work: 2 years (Required) Work Location: In person Expected Start Date: 01/08/2025

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10.0 - 14.0 years

5 - 9 Lacs

Bengaluru

Work from Office

Skill required: Strategic Sourcing - Sourcing Designation: Procurement Practice Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do Accenture Procurement BPO Services provides a complete source-to-pay offering focused on driving real business outcomes. Our Sourcing and Category Management model, procure-to-pay utility and global delivery network help our clients reduce their cost of acquiring goods and services, maximize vendor performance and improve sourcing and procurement efficiency. The Contractor Exchange (CX) is Procurement BPOs contractor management service. Supported by the IQNavigator vendor management system, the CX offers a fully managed contractor and temporary labor procurement and management solution to AccentureThe External Talent (ET) Sourcing & Contracting Category Lead (Contractor Proc) India leads the strategy, execution, and continuous improvement associated with the end to end process for the contract labor category while leading the Demand and Supply sides associated with supporting Accentures business strategies. The External Talent (ET) Sourcing & Contracting Category Lead (Contractor Proc) India will manage a team of up to 6-8 plus individuals focused on The sourcing & category mgmt. of Contract Labor category. Benchmarking and negotiation of contractor costs On-boarding and management of suppliers including recruitment agencies / brokers and IT Companies / consultancies The External Talent (ET) Sourcing & Contracting Category Lead (Contractor Proc) will have responsibilities of building and maintaining strong business relationships with key internal stakeholders, across India Market (including all entities of Accenture) and promote use of Cx services. Personality Traits Required:The following traits are essential:Ability to work comfortably with all levels of the organization Strong written and oral communication skillsStrong relationship management skills and a proactive customer-focused approach with enthusiasm to create changeAbility to work in a fast-paced team environment and minimum guidanceTeam playerSelf-starter, demonstrating initiative and confidence FlexibleProblem-solving/analytical skillsThorough/detailed approach to workExcellent negotiation, influence, mediation & conflict management What are we looking for REQUIRED S / EXPERIENCESpecific 15+ years experience in Procurement/Recruitment preferably in IT or Consulting company to include:oRecruitment / contractor sourcing experience in the IT/Consulting industryoGood understanding of Procurement processesoDemonstrated ability to understand client requirements and executing Procurement strategies to meet those requirements.oMust have good understanding of relevant skillsets/industry as required by clientoVendor / Supplier ManagementKnowledge of the Subcontractor category and marketplace, including one or more of the following areas:oIT ContractorsoTemporary Labour oConsultancy Services Management experience, including team management / virtual teams Experience in defining and implementing service levels, and delivering services within agreed SLAs Attention to detail, with the ability to quickly analyze data, identify trends and inaccuracies, and summarize information for communication to business stakeholders Initiative, ability to motivate, with positive and customer focused attitudeExperience of building senior-level relationships within client & supplier organizationsStrong analytical, written and oral communication skillsAbility to work in a fast-paced and results driven team environmentCompetent in the use of Microsoft Office IT packages (Word, Excel, PowerPoint, Outlook, and Project)Extensive experience in sourcing, contract negotiation and supplier management for complex and large spend values with deep domain expertise in contract labor.Good organizational and management skills Well versed in standard procurement/HR terms and conditionsComputer literacy (eg. Word, Excel, PowerPoint)Previous experience of Vendor Management Systems a bonus (IQN, Ariba etc.)Understanding of the Labour market and regulations associated with it in India (CLRA, Minimum Wages, ESI, Retiral benefits etc.) EDUCATION / QUALIFICATIONSBachelors Degree and additional Business Related DegreeRelevant Professional Qualification, e.g. MBA, Chartered Institute of Purchasing & Supply or local equivalent Roles and Responsibilities: MAIN ACTIVITIES / TASKS:Key responsibilities may include:Strategic Sourcing & Category ManagementDevelop the country category strategy for managing contract labor spend (to be approved by Global Category Director) to improve quality and reduce overall cost of sub/contractor services through lower cost capabilities and sources of supply and work with other leads to execute same.Work with Senior Executive leadership, Alliance Services, Contract Management, and Operations to ensure category strategy aligns with the business strategy.Lead a team towards increased adoption, compliance, utilization, operational efficiency and procurement savings by increasing contractor Spend Under Management.Drive margin improvements across Accentures engagements where sub/contractor services are a key component of the service delivery model.Responsible for being on point for local internal External Talent (ET) related audit activities and collaborating with P+ risk/V&A/360 teams to drive alignment on shared priorities and objectives. Leverage the standard Sourcing and Category Management methodology to achieve significant value in strategy definition, sourcing, supplier selection, and negotiation/contracting.Manage suppliers towards increased performance by measuring outcomes, auditing to contract compliance, and fostering business development opportunitiesDrive a common set of technologies and processes aligned to increased process efficiency, spend visibility, and supplier performanceWork with Global Category Director to lead Accenture towards a common sub/contractor purchasing framework and capability, defining and operating the ongoing procurement operating model for the categoryWork closely with Cx Sourcing Leads to develop strategies and manage (create, maintain, and prioritize) sourcing pipeline to ensure maximum value is attained.People Management Monitor & manage delivery of value by team & provide focus, assignments, motivation, support, proactive feedback & coaching to team members.Provide Contract Labor Sourcing & Category Management support & assistance to the whole team and ensure the tasks given are prioritized according to greatest business needs.Manage & develop team. Set team goals & objectives. Analyze performance/skill gaps. Qualification Any Graduation

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5.0 years

0 Lacs

Delhi, Delhi

On-site

Starting Date: ASAP Contract type: Full-time and open-ended Salary: 21,30,543 INR, commensurate with relevant experience and skills Location: New Delhi, India Application closing date: 30.07.2025(We will be reviewing applications on rolling basis) About the Job Better Cotton is in an exciting stage of growth and development carrying out major changes to its standard system model, notably transitioning to a certification model. This requires change management with the Better Cotton supply chain, a supply chain of many thousands of textile companies in around 80 countries. The Helpdesk Coordinator will report to the Global Training and Change Manager and manage a Helpdesk of some 7-8 Helpdesk Assistants. He/She will play a leading role in improving our current Helpdesk Services, expanding the scope of the queries covered, managing the performance of the Helpdesk and ensuring customer insights feed into our IT systems development and process efficiencies. The Helpdesk Coordinator will support overarching goals as part of the Global Demand and Engagement Team at Better Cotton by providing sufficient support to our Members and Better Cotton Platform users by ensuring the hiring, training, and motivation of our Helpdesk Assistants. The successful candidate must be an experienced, organised, reliable and results-driven professional with previous successful coordination of Helpdesks and/or all call centres. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. You must also have excellent customer service and communication skills. The goal is to do everything possible to attain goals and achieve great results for our organisation and a smooth experience for Better Cotton Members and Better Cotton Platform Users. This role offers excellent opportunities for personal and professional development, together with a competitive benefits package, working in a global mission-driven organisation. The role is based in our Delhi Offices. The Challenge Looking ahead to 2030, we are targeting reducing GHG emissions from cotton production by half, big cuts in synthetic pesticide use, improve soil health across our network, improve farm income and support women’s empowerment among farmers and farm workers. Areas that play to your strengths Our Helpdesk Coordinator will have a variety of duties, but they typically develop objectives that reflect the needs of their Members and BCP users in order to motivate their team to meet and exceed the organisation’s support service goals. He/She do this through conducting effective resource planning and analysing key metrics of success, as well as ensuring insights leading to improvements and reduction of queries are communicated to be queued by different team to address overall user- friendliness and comprehension of our systems. The specific responsibilities of the Helpdesk Coordinator are: 1.Managing the Helpdesk Developing objectives for the Helpdesk’s day-to-day activities Conducting effective resource planning to maximise the productivity of resources (people, technology, etc.) Managing escalation within the concerned teams to meet SLAs Managing knowledge, that is, maintaining an updated knowledge bank with FAQs to facilitate the working of Helpdesk and keeping customers satisfied Monitoring and improving Helpdesk standard operating procedures and leading service improvement activities Coordinating the set-up of Helpdesk resources in new countries to meet local language requirements Staying abreast of service desk technology and making recommendations for new tools Owning a continuous improvement plan Budgeting and tracking Helpdesk expenses 2.Managing Performance Collecting and analysing Helpdesk statistics (customer service metrics, types of queries, resolution times, etc.) Meeting with internal stakeholders in the Demand and Engagement Team, Certification and IT Teams to ensure potential improvements are in the planning for adoption 3.Managing Helpdesk Assistants Line-managing a team of Helpdesk Assistants, maintaining a strong team spirit and high level of motivation Hiring, coaching and establishing training needs for Helpdesk Assistants to maintain a high level of professional and customer service standards Evaluating the team performance with key metrics (accuracy, call-waiting time etc.) Helpdesk Reporting Preparing reports for different departments or upper management The Helpdesk Coordinator work on additional assignments and projects as agreed with the line manager. We are looking for someone who has the following skills, knowledge, and experience: Skills, Knowledge and Experience Essential A graduate degree in a relevant discipline At least 5 years' experience as a helpdesk and/or call centre coordinator or similar position Experience in customer service Knowledge of performance evaluation and customer service metrics Solid understanding of reporting and budgeting procedures Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.) Proficient in MS Office and technically competent with helpdesk and/or call centre equipment/software programs Outstanding communication and interpersonal skills, with excellent verbal and written English Excellent organisational and leadership skills with a problem-solving ability Positive, diplomatic and adept at conflict resolution Certified helpdesk and/or call centre coordinator or equivalent qualification is a plus Work experience in textiles or with a membership organization will be given priority What we offer Competitive salary Hybrid working – Two to three days/week in the Delhi office The opportunity to work from anywhere in the world for up to one month per year Flexible working, with core hours from 10 am to 4 pm local time Continuous learning and development Insurance Benefits 25 days paid annual leave, plus 8-9 Bank Holidays and a further 3 discretionary days off over Christmas/year end period. Enhanced parental benefits A warm, positive working environment where everyone is valued The opportunity to make your mark and make a difference. Working arrangements The position is full-time (40 hours per week) and will be based Delhi. Better Cotton offers flexible working, with core hours being 10 am – 4 pm. Apply now Send us your CV (2 pages maximum) and a brief cover letter (1-page maximum) by or before 30.07.2025 via this apply now link. In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Better Cotton. We want to see your personal style – what makes you tick and why you think your next opportunity is here with us. Our hiring process Initial Screening: Applicant screening is a crucial step in our recruitment process. This stage may involve a brief phone interview or video call to evaluate your suitability for the position. During this screening, we review resumes and cover letters, and may conduct initial background checks to narrow down the pool of applicant. Internal candidates are encouraged to inform their line manager about their application to promote transparency and help facilitate a smooth transition if selected. Interviews: If you successfully pass the initial screening, you will be invited for interviews. The interview process at Better Cotton may include one or more rounds of interviews with various stakeholders, such as the hiring manager, team members, and potentially senior management. As an internal candidate, you may have discussions regarding your current responsibilities and how they will transition to the new position. Assessment and Testing: Depending on the role, you might be required to complete assessments, technical tests, or skills evaluations to gauge your competency and suitability for the position. Internal candidates may have the option to demonstrate their existing skills through current job performance or past project outcomes. Reference Checks: Once you progress further in the process, reference checks are conducted to validate your work history, skills, and qualifications, and for some roles, your education and criminal history. Internal candidates may be asked for references from current or previous supervisors within Better Cotton to provide insights into their performance and capabilities. Offer stage: After completing interviews, assessments, and reference checks, the hiring team evaluates your performance and fit for the role. If you are selected and your references are relevant and satisfactory, you will receive a formal job offer letter outlining the terms of employment, compensation, benefits, and any other relevant details. For internal candidates, the offer process may include a discussion about how your transition to the new role will be managed and any support needed for a smooth handover. About Better Cotton Better Cotton is a global not-for-profit organisation supporting the production of more equitable and sustainable cotton at farm level. We exist to catalyse the cotton farming community with partners, governments and others to continuously drive positive impact by setting standards and facilitating the supply and demand of more sustainable cotton from farm to brand. In just 15 years we have aligned more than a fifth of the world’s cotton with our standard and helped farmers and farming communities thrive. Join us in building a better, more sustainable future for cotton worldwide. About our Values The post holder will be expected to operate in line with our workplace values which are: Trustworthy (including honest, transparent, credible) As having Integrity (including responsible, authentic) Positive (including problem-solving, pragmatic) Engaging (including adaptable, inclusive, holistic) Daring (including courageous, innovative, game-changing) Being you @ Better Cotton Better Cotton is committed to creating a diverse environment and is proud to be an equal opportunity employer with a strong commitment to good practice and transparency in the management of natural, human, and financial resources. We have a zero-tolerance approach to any attitudes or behaviours that put children or adults at risk of harm. Safeguarding incidents are acts of serious misconduct and are grounds for disciplinary action, up to and including, dismissal and referral to relevant authorities for criminal prosecution. Therefore, all offers of employment are subject to satisfactory references and appropriate screening checks.

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0 years

3 - 4 Lacs

Bengaluru, Karnataka

On-site

You will be responsible for processing LRN to the delinquent customers, Initiating Arbitration proceedings, monitoring Sec.138, Execution and Lok Adalats. Should have good inter-personal skills. The job requires regularly interacting with customers, members of the collection team and ops. Conflicts generally arise in such situations where people are looking at something with different perspective and hence skills for conflict resolution will help you significantly in excelling at your job. Specific Responsibilities Initiating Arbitration proceedings against the delinquent customers. Drafting notices, agreements, replying to the notices. Monitoring Execution cases, Sec.138 cases. Ensure that all the legal action done properly and agreed turnaround times are honoured for all action initiated. Advising Collection Team. Job Type: Full-time Pay: ₹300,000.00 - ₹400,000.00 per year Benefits: Health insurance Paid time off Provident Fund Schedule: Day shift Monday to Friday Supplemental Pay: Yearly bonus Work Location: In person

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1.0 years

1 - 2 Lacs

Panaji, Goa

On-site

A receptionist plays a vital role in any organization, serving as the first point of contact for visitors, clients, and employees. Their primary responsibilities include. - Greeting and Directing Visitors - Welcoming guests and directing them to the relevant person or department - Maintaining visitor logs and issuing visitor badges - Phone and Email Management - Answering, screening, and forwarding incoming phone calls - Responding to general inquiries via phone, email, or in person - Administrative Tasks - Scheduling meetings and appointments - Maintaining and updating calendars - Managing office supplies and inventory - Performing general clerical duties like filing, photocopying, and faxing - Customer Service - Providing basic information about services, office hours, and company policies - Resolving customer inquiries and issues promptly - Office Organization - Maintaining a clean and organized reception area - Coordinating events and meetings - Managing office expenses and costs To excel as a receptionist, one should possess. - Essential Skills - Excellent communication and interpersonal skills - Proficiency in Microsoft Office and other relevant software - Attention to detail and organizational skills - Ability to multitask and prioritize tasks - Desirable Skills - Knowledge of office administration procedures - Conflict resolution skills - Experience handling office security protocols In terms of qualifications, most employers require. - Education - High school diploma or equivalent - Post-secondary education in office administration or a related field (sometimes preferred) - Experience - Previous experience as a front desk receptionist or in customer service - Familiarity with office products Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: Day shift Morning shift Experience: Receptionist: 1 year (Required) Language: English (Required) Work Location: In person

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10.0 years

0 Lacs

Hyderabad, Telangana

On-site

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Facilitate Agile ceremonies (daily stand-ups, sprint planning, retrospectives, reviews) and ensure team adherence to Agile principles Coach teams and leadership on Agile frameworks (Scrum, SAFe, Kanban) and maturity models Champion the integration of AI/ML and GenAI tools (e.g., Azure OpenAI, Splunk AI, automation frameworks) into development, testing, and monitoring workflows Collaborate with Product Owners to ensure well-groomed backlogs and clear acceptance criteria Identify and remove impediments to team progress and foster a culture of ownership and accountability Partner with engineering and DevOps teams to implement proactive monitoring using AI/ML insights Lead Agile workshops and training sessions to build internal capability Track and report on Agile metrics (velocity, cycle time, quality) to drive continuous improvement Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Bachelor’s or Master’s degree in Computer Science, Engineering, or related field Certifications preferred: Certified Scrum Professional (CSP), SAFe Program Consultant (SPC), ICAgile Certified Professional – Agile Coaching (ICP-ACC), or equivalent 10+ years of experience in Agile environments, with at least 3+ years as a Scrum Master or Agile Coach Experience in integrating AI/ML or GenAI tools into software development or operations (e.g., Azure OpenAI, Splunk, ML-based alerting systems) Healthcare Industry experience Solid understanding of Agile frameworks (Scrum, SAFe, LeSS) and Agile transformation practices Proven solid communication and stakeholder management abilities Proven excellent facilitation, coaching, and mentoring skills Proven excellent analytical and problem-solving skills, including the ability to disaggregate issues, identify root causes and recommend solutions Proven good conflict management and prioritization skills Proven ability to work well in a matrix organization and possess solid collaboration skills as well as the ability to build partnerships Proven ability to work well under pressure in a fast-paced environment At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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