Assistant Manager- Healthcare Quality Excellence (US Shift) EXL

3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

The Quality Excellence Assistant Manager is responsible for ensuring smooth functioning of Quality Compliance, driving compliance, and process improvement initiatives in the allocated business processes. You will be responsible for ensuring timely onboarding and incubation of QCAs and QE AMs for assigned voice processes. Your role involves ensuring quality deliverables such as call monitoring, coaching/feedback, and reporting targets are met. You will support the setup and stabilization of Quality Compliance for voice processes in coordination with Operations, Migrations, and Training teams. It is essential to ensure timely and accurate reporting of quality performance metrics, internal qual...

Posted 3 weeks ago

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