Customer Support Executive - IVR Arcatron Mobility Private Limited

2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

As a dedicated and professional Call Support Executive at Arcatron Mobility Private Limited, your role involves managing inbound and outbound customer calls to provide exceptional service and maintain a positive brand image. Your strong communication skills, patience, and ability to handle customer interactions effectively in a fast-paced environment will be essential for success. Key Responsibilities: - Customer Interaction: Handle incoming calls from customers, resolve inquiries, complaints, and requests promptly. Make outbound calls to follow up on customer queries, feedback, or pending issues. - Issue Resolution: Provide accurate information about products, services, and policies. Troubl...

Posted 1 day ago

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Assistant Manager- Healthcare Quality Excellence (US Shift) EXL

3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

The Quality Excellence Assistant Manager is responsible for ensuring smooth functioning of Quality Compliance, driving compliance, and process improvement initiatives in the allocated business processes. You will be responsible for ensuring timely onboarding and incubation of QCAs and QE AMs for assigned voice processes. Your role involves ensuring quality deliverables such as call monitoring, coaching/feedback, and reporting targets are met. You will support the setup and stabilization of Quality Compliance for voice processes in coordination with Operations, Migrations, and Training teams. It is essential to ensure timely and accurate reporting of quality performance metrics, internal qual...

Posted 2 months ago

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