2 Communication Skillspowerpoint Jobs

Apply Now Job Title Analyst, Real Time Management Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations, Role And KEY RESPONSIBILITIES Intraday real time monitoring of service levels for all queues for all sites through the operating window (Anytime 24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Real time communication with the WFM team and operations when call outs or changes need to be done (Agent States, queue conditions, weather) Support changes within routing profiles to move associates as needed Update and send reports related to the performance of each site including but not limited to shrinkage, occupancy, other KPIs and NPT usage Build and maintain strong relationships with key stakeholders from all sites to ensure shared objectives are met Review and work TTs assigned to the WFM team that require real-time assistance to different stakeholders Review and process VTO/PTO/OT/Non-Prod time requests in real-time Provide assistance to the other WFM teams as needed, Key Skills & Knowledge MS Excel Knowledge is required Knowledge of IEX, Avaya and other Workforce Scheduling tools (Admin, setup, use, updated, edits, reporting) will be considered as an added advantage Graduate with 2+ years contact centre experience and Good Communication Skill MS Office PowerPoint, Word, Access, Outlook, etc InContact/Oracle ACD and other ACD platforms to support multi-channel Environment (Voice/Chat/Email/SMS) 1+ yearsWorkforce Experience (RTA or greater) Basic knowledge of the call centre industry, Basic understanding of the financial impact of all decisions made within the Command Center (i-e ; system downtime; overtime; home early; utilization; percent answered; etc ), Knowledge of ACD and Call Center Workforce applications preferred, Strong oral and written communication skills, Proficient in Microsoft Office, Ability to multi-task, prioritize, and meet timelines of deliverables, Self-starter, sense of urgency, and works well under pressure, High attention to detail, sense of professionalism and ability to develop relationships Qualification : Graduate Disclaimer 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities ' Location: IND Gurugram 2nd, 3rd and 4th Flrs, RMZ Infinity Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industrys most actionable data to drive superior results for the worlds largest advertisers, publishers, and media platforms IASsoftware provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers Our mission is to be the global benchmark for trust and transparency in digital media quality, If you are excited by technology that has the power to handle hundreds of thousands of transactions per second; collect tens of billions of events each day; and evaluate thousands of data-points in real-time all while responding in just a few milliseconds, then IAS is the place for you! As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry Under the direction of your manager, you will finesse your technical, communication, and commercial skills This a junior / entry level role and would suit a recent Graduate or early career! What youll do: Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners Build a solid understanding of all IAS products and processes Manage a dynamic, high-volume list of clients Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner Prepare regular reporting and data analysis of client activity Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions Attend external meetings and present to clients Create process and methodology documentation Develop client relationships to incorporate a deep understanding of client goals Communicate client needs and act as an internal advocate for owned clients adhere to IAS values at all times What youll need: Up to 2 years' experience in customer facing roles Ad Tech, agency or brand experience would be an advantage Strong analytical skills Ability to learn quickly and grasp different processes and systems Enthusiasm to work in a fast-paced and demanding environment Ability to prepare clear and concise client-ready documents Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail Ability to work independently as well as part of a team Fluency with Microsoft PowerPoint, Word, Excel Experience working in Salesforce is a plus About Integral Ad Science Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industrys most actionable data to drive superior results for the worlds largest advertisers, publishers, and media platforms IASs software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers Our mission is to be the global benchmark for trust and transparency in digital media quality For more information, visit integralads,com, Equal Opportunity Employer: IAS is an equal opportunity employer, committed to our diversity and inclusiveness We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply, California Applicant Pre-Collection Notice: We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement