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Tata Consultancy Services
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Command Centre Analyst

Command Centre Analyst

Tata Consultancy Services

3 - 8 years

8 - 18 Lacs

Visakhapatnam

Posted:-1 days ago| Platform:

Apply

Skills Required

team management command center shift management shift operation performance reporting noc

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Team Management:
Lead and mentor L1 operators and Shift Leads; manage staffing and scheduling.
Operational Governance:
Define and enforce SOPs; ensure compliance across shifts.
Incident & Major Event Leadership:
Oversee critical incidents and major events; act as primary escalation point.
Performance Reporting:
Prepare weekly/monthly performance reports and improvement plans.
Continuous Improvement:
Identify process gaps and implement automation or efficiency initiatives.
Stakeholder Engagement:
Communicate with senior management on outages, KPIs, and strategic initiatives.
Tool & Technology Oversight:
Ensure optimal use of monitoring and ITSM tools; drive tool enhancements.
Training & Development:
Conduct training sessions for new hires and ongoing skill development.

Preferred candidate profile

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Command Centre Analyst