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Tata Consultancy Services
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Command Centre Analyst

Posted 9 months ago. This role may no longer be accepting applications.

Command Centre Analyst

Tata Consultancy Services

3 - 8 years

8 - 18 Lacs

Visakhapatnam

Posted:9 months ago

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Job Description

Role & responsibilities

Team Management:
Lead and mentor L1 operators and Shift Leads; manage staffing and scheduling.
Operational Governance:
Define and enforce SOPs; ensure compliance across shifts.
Incident & Major Event Leadership:
Oversee critical incidents and major events; act as primary escalation point.
Performance Reporting:
Prepare weekly/monthly performance reports and improvement plans.
Continuous Improvement:
Identify process gaps and implement automation or efficiency initiatives.
Stakeholder Engagement:
Communicate with senior management on outages, KPIs, and strategic initiatives.
Tool & Technology Oversight:
Ensure optimal use of monitoring and ITSM tools; drive tool enhancements.
Training & Development:
Conduct training sessions for new hires and ongoing skill development.

Preferred candidate profile

Skills Required

team management command center shift management shift operation performance reporting noc

Work Mode

Work from Office

Job Type

Full Time

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Tata Consultancy Services

Information Technology and Consulting

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Command Centre Analyst