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Hiranandani Financial Services logo
Head Call Center (Collections) Hiranandani Financial Services

0.0 years

0 Lacs

mumbai, maharashtra, india

On-site

Key Responsibilities Strategic & Leadership Lead and oversee the end-to-end telecalling collections operation for early, mid, and late delinquency buckets. Define collection strategies, call flows, escalation matrices, and resolution frameworks aligned with business goals. Drive productivity, efficiency, and recovery rates across all telecalling teams. Operations Management Manage large telecalling teams (Team Leads, Supervisors, Callers) Monitor call quality, adherence, TATs, and customer experience. Coordinate with field collections, legal, analytics, and credit teams for seamless recovery. Compliance & Risk Ensure full compliance with RBI guidelines, fair practices code, and internal poli...

Posted 3 days ago

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