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Krazybee Services Private Limited logo
Collection - Specialist Krazybee Services Private Limited

0.0 - 4.0 years

0 - 0 Lacs

bangalore

On-site

Job Responsibilities 1. Customer Follow-up (Calling Desk) Make outbound calls to customers for overdue EMI reminders. Follow up on bucket-wise delinquent accounts (030, 3060, 6090 days). Take PTP (Promise-to-Pay) commitments and ensure follow-through. 2. Customer Support & Issue Handling Handle inbound customer queries related to loan accounts, EMI dates, penalties, and charges. Provide solutions for issues like auto-debit failure, NACH updates, or loan statements. Assist customers in raising service requests. 3. Payment Assistance Guide customers on how to make payments through online platforms, UPI, bank transfer, or NBFC payment links. Send payment reminders, receipts, and confirmation up...

Posted 4 weeks ago

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