Collection Manager

Company: Amar Amba Finance Hire Purchase Pvt. Ltd.

Department: Collections
Designation: Collection Manager

Key Roles and Responsibilities

1. Collection Target Achievement: Achieve daily, weekly, and monthly collection targets and ensure timely recovery of outstanding loan payments and EMIs.

2. Team Management: Manage, guide, and supervise Collection Executives and Field Collection Officers to achieve collection targets.

3. Overdue Account Management: Monitor overdue loans, delinquent accounts, and non-performing accounts, and develop effective recovery strategies.

4. Customer Follow-up: Ensure timely follow-ups with customers through calls, messages, and field visits for pending payments.

5. Field Collection Monitoring: Monitor field collection activities, customer visits, and the performance of field collection teams.

6. Collection Strategy: Develop and implement strategies to improve recovery rates, reduce overdue accounts, and minimize collection losses.

7. MIS and Reporting: Prepare and review daily, weekly, and monthly collection reports, overdue reports, recovery reports, and team performance reports.

8. Customer Relationship Management: Handle customer queries, payment disputes, and repayment-related issues professionally.

9. Performance Monitoring: Track team productivity, collection efficiency, recovery percentages, and individual target achievement.

10. Compliance and Ethical Recovery: Ensure all collection activities comply with applicable RBI guidelines, company policies, and fair recovery practices.

11. Interdepartmental Coordination: Coordinate with the Sales, Credit, Risk, Finance, and Operations teams to resolve collection-related issues.

12. Training and Development: Train collection team members in customer communication, negotiation, payment follow-ups, and recovery procedures.

Required Skills and Qualifications

• Graduate in any discipline; an MBA in Finance or a related field is preferred.
• 2–7 years of experience in collections or debt recovery, preferably in an NBFC, fintech company, or banking sector.
• Experience in managing field collection teams and tele-calling operations.
• Strong communication, negotiation, and problem-solving skills.
• Knowledge of loan collection processes, overdue management, and recovery strategies.
• Proficiency in MS Excel, MIS reporting, and collection management systems.

Working Location: Gurgaon NCR
Contact Number-8448373535

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹70,000.00 per month

Work Location: In person