Posted:3 months ago|
Platform:
Work from Office
Full Time
Job Description: Team Leader (TL) - US Mortgage Location: Mangalore Work Arrangement: Work from Office Team Size: 20+ Shift: US Shift Responsibilities: Excellent in written & verbal communication skills. Ability to work with cross-functional teams to get deliverables completed. Excellent rocess knowledge & understanding of process flow. Ability to work independently & adhere to timelines. Ability to understand business/internal requirements & act accordingly on ad hoc requests or challenging situations. Prepare Quality Dashboards and share with the respective Internal Stakeholder. Knowledge in MS Office tools. Lead, mentor, and support team members to achieve performance goals. Plan, prioritize, and delegate tasks to ensure timely completion of targets. Track team performance and provide constructive feedback. Identify areas for process enhancement and implement best practices. Organize training sessions to enhance team skills and productivity. Resolve team conflicts and challenges efficiently. Ensure adherence to company policies and prepare reports on team progress. Flexible to work on weekends. Handle BQM (Bottom quartile management) Users and support on improvement. Be innovative and support new hires to settle down with 0 attrition. Experience: Total 5+ years, with 1 to 2 years of team handling experience. Skill Set: Good leadership skills Good communication skills Strategic thinking Problem-solving Collaboration Coaching and mentoring People skills Problem solving Handling Excel knowledge US Mortgage
Cognizant
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