1. Knowledge of MS Excel - functions and Vlookup for analysis 2. Report mismatches on the ticketing system 3. Verify data on the portal and document for mismatches 4. Generate summary reports based on the data using Excel 5. Analyze errors in the system and report them to senior management. Note: Proficiency in Advanced MS Excel is mandatory
1. Develop and maintain relationships with existing clients 2. Analyze client data to enhance their decision-making process and improve their product experience 3. Utilize Excel and communicate fluently with clients in English via emails and calls 4. Conduct product/application demos for clients through web meetings 5. Handle and resolve client requests and complaints effectively 6. Serve as a liaison between the internal team and the client 7. Oversee the internal team managing the CRM to ensure timely support for client requests 8. Monitor product functionality to ensure optimal performance 9. Review analytics and prepare comprehensive reports 10. Contribute innovative ideas for product design and development improvements