As the global market leader in implant hearing solutions, Cochlear's mission is to help people hear and be heard. With more individuals choosing a Cochlear-branded hearing implant system worldwide, we are dedicated to restoring hearing to those suffering from severe hearing loss through our cutting-edge Cochlear Implant technology. This remarkable electronic device, surgically implanted near the ear, is the only product in the world that can restore a sense through innovative technology. Imagine using your expertise to make a difference in people's lives by enabling them to hear again. Join us in our mission to help more individuals experience the gift of sound. Position Overview / Purpose: In this role, you will be responsible for developing and implementing marketing activities in South Asia to drive customer engagement, professional recommendations, and increase service revenue from Cochlear's existing customers (Recipients). Your focus will be on building the service business in India, one of our key strategic pillars. Key Responsibilities include: Customer Engagement: - Develop strategies to enhance customer engagement and map out the recipient's hearing journey - Manage customer database and CRM tools focused on recipients to ensure effective engagement - Identify appropriate channels and platforms for engaging with recipients - Collaborate with sales teams to recruit and manage Cochlear recipient advocates/volunteers - Coordinate the development of regional marketing collateral to ensure message relevance Product Management: - Introduce new products and phase out older ones - Drive upgrade sales by managing the upgrades opportunity funnel - Develop marketing plans and execute promotional, pricing, and launch strategies - Collaborate with cross-functional teams to determine product pricing, configuration, and positioning - Conduct field visits to understand the recipient journey and raise awareness of new products/services Business Model Innovation: - Develop business models for introducing new services that enhance the recipient experience - Utilize customer insights and market analysis to design effective business models - Identify service contracts, online account management, and patient service support models - Measure customer satisfaction through surveys and implement new recipient services initiatives Event Management: - Plan, execute, and manage various events including tradeshows, customer events, and industry conferences - Develop communications to support local events and activities - Organize educational programs, milestone celebrations, and recipient engagement meets - Coordinate logistics for launches, conferences, and manage marketing material inventory Team Role (Team member): - Share and adopt best practices and ideas, fostering a culture of innovation - Drive organizational improvements and promote creative thinking - Ensure quality products and services delivery, contributing to continuous improvement - Suggest system and process improvements for enhanced deliverables - Follow safety procedures and report hazards or incidents Key Incumbent Requirements: - Demonstrated experience in marketing, communications, or advertising - Excellent communication skills and ability to interact with various stakeholders - Strong project management skills and ability to work under tight deadlines - Proficient in negotiation and persuasion - Data-driven decision-making and strong organizational skills - Bachelor's degree in engineering/science and MBA (Marketing) from a premier institute - 8+ years of experience in consumer marketing or B2C marketing in an MNC - Willingness to travel up to 2 weeks a month for fieldwork - Experience in health, consumer/retail, or technology marketing preferred Join Cochlear in our mission to provide the best hearing experience to individuals with moderate to profound hearing loss. As a global leader in implantable hearing solutions, we are committed to leveraging innovation and collaboration to help more people hear and embrace life's opportunities. If you are ready to take on new challenges and contribute to our mission, click the apply button below. #CochlearCareers At Cochlear, we value our employees" contributions and aim to create a supportive and inclusive work environment. Through our internal programs and benefits, we strive to empower our people to thrive both personally and professionally. We celebrate diversity and aim to build a culture where every individual's unique perspectives and experiences are recognized, creating a sense of belonging and enabling our team to reach their full potential.,
As the Customer Experience Specialist at Cochlear, you will play a crucial role in elevating the service experience for our patients and healthcare professionals in South Asia. Your primary focus will be on implementing customer-centric operations, enhancing processes, fostering cross-functional collaboration, driving service excellence, and maintaining a continuous improvement mindset. By working closely with internal teams and external partners, you will contribute to shaping a service-oriented operational framework that exceeds the expectations of our stakeholders. Accountability 1: You will optimize the end-to-end operations of the warehouse by conducting assessments, developing process enhancements, establishing performance metrics for supply chain vendors, analyzing freight costs, and leading process improvement initiatives. Accountability 2: You will optimize the end-to-end operations of customer service by collaborating with the CS team, streamlining service and repair processes, tracking warranty costs, monitoring FOC issuance, and reviewing performance data to assess the impact of improvements. Team Role: As a Manager of people, you will seek and adopt best practices, promote innovation and creative thinking, contribute to quality procedures, attract and develop a high-performing team, and demonstrate commitment to workplace health and safety. Minimum Key Incumbent Requirements: You should have a B.E/B.Tech qualification, 6-8 years of experience in Operations/Process Improvement, customer focus, teamwork, knowledge of process improvement methodologies and tools, and project management skills. Desired Skills: Key competencies include excellent communication skills, ability to work under tight deadlines, negotiation skills, organization & time-management skills, teamwork, drive for continuous improvement, and the ability to understand insights from data. Experience with Oracle, an MBA in operations, and experience in the medical devices industry are desirable. Cochlear is dedicated to helping people hear and be heard, providing innovative hearing solutions for those with hearing loss. If you are ready to contribute to our mission and take on new challenges, click the apply button to start your application and join us in making a difference.,
Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. Our mission is to help more people to hear. Our teams work closely with surgeons, audiologists and therapists to enhance CI clinical infrastructure and access to our implantable hearing solutions. Working in South Asia presents people with a great opportunity to impact the lives of others. The Opportunity We are currently looking for an experienced Sales Manager (Recipient Service Specialist) to join our team. The Sales Manager (Recipient Services Specialist) requires surgical expertise, good product understanding, strong sense of empathy and the continuous development and application of business acumen. The person is responsible for supporting business growth and achievement of target sales by increased engagement with HCP’s (Surgeons, Audiologist and therapist), patients and by building advocacy. Responsibilities include: Achieving the targets sales revenue objectives, developing and maintaining business and clinical relationships, building a robust service business by focusing on customer experience, support and upskill our HCPs and present clinical and business program offerings to them. Deliver on Customer Experience Visit recipients (customers) at their place of residence to learn and understand their hearing journey Conduct events and activities for recipients to drive upgrades Monitor and assess the quality of services provided by surgeons, OR teams, audiologist, and ensure OR staff are trained to support Cochlear surgeries Enable the HCPs to know the importance of Early Intervention and are equipped to provide the best outcomes for the customers Achieve Sales Targets In partnership with the Area Business Manager, implement business and marketing plans to achieve sales targets and revenue objectives Demonstrate exceptional sales and business acumen to identify market opportunities, competitive positioning, research customer needs and generate sales/secure orders Build and Manage Advocacy Maintain CRM system (Salesforce) with appropriate customer data and leverage recipient data to consistently drive volunteer activities based on business needs Partner cross-functionally with key business areas (Marketing) to ensure successful execution of events Collaborate with Health Care Professionals (HCPs) to develop and improve the necessary infrastructure to support and build advocacy in the region market. Customer (HCP) Training Monitor and assess the quality of services provided by surgeons, OR teams, audiologist and therapist, and address any training needs or implement interventions to fulfil needs Ensure OR staff are trained to support Cochlear surgeries, including the use of BAHA capital equipment and instruments Enable the HCPs to know the importance of Early Intervention and are equipped to provide the best outcomes for the customers About You. As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience: Minimum Bachelor’s Degree in engineering or pharmacy with 4 – 8 yrs of relevant experience Demonstrated successful sales performance & sales planning ability Strong Interpersonal skills, with focused People/Customer/Result orientation Strong grasp on the market and understanding around the complexities, competition, customer preferences etc Ability to prioritize and execute as per the needs of the business and the current set of challenges Strong learning agility and problem-solving skills Knowledge of the local language is a must How to apply. If you are excited about what you have read and would like to be considered for this role then please submit your resume and a covering letter detailing your suitability for this role. At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you. Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below. #CochlearCareers How we recognise your contribution We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you. At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential.
Role Overview: You will be working as a Recipient Services Specialist/Sales Manager at Cochlear, the global market leader in implant hearing solutions. Your role will involve utilizing your surgical expertise, product understanding, empathy, and business acumen to support business growth, achieve sales targets, and engage with healthcare professionals (HCPs), patients, and build advocacy for Cochlear-branded hearing implant systems. Key Responsibilities: - Achieving sales revenue objectives and targets - Developing and maintaining business and clinical relationships - Building a robust service business by focusing on customer experience and support - Upskilling healthcare professionals (HCPs) and presenting clinical and business program offerings to them Qualifications Required: - Bachelor's degree in Science (including BE(Electronics), BTech, Bsc) from a reputable institution - Minimum of 6 years of sales experience in a multinational organization - Strong communication skills in written and spoken English - Ability to work independently and in a team setting, including remote collaboration - Willingness to travel up to 60% in the territory - Demonstrated ability to empathize with customers and identify their specific needs - Proficiency in speaking and understanding the local language - Strong written, verbal, and presentation skills Additional Details: Cochlear's mission is to help people hear and be heard by providing innovative hearing solutions for individuals with moderate to profound hearing loss. As a global leader in implantable hearing solutions, Cochlear is committed to offering the best lifelong hearing experience and access to cutting-edge technologies. By joining Cochlear, you will have the opportunity to collaborate with top clinical, research, and support networks in the industry. Cochlear values diversity and inclusion and aims to create a supportive work environment where employees can thrive both personally and professionally. If you believe you have the necessary skills and experience to excel in this role and are ready to take on new challenges at Cochlear, we encourage you to start your application by clicking the apply button below. #CochlearCareers How we recognize your contribution: At Cochlear, we strive to create a workplace where our employees feel valued and supported. Through internal programs and employee benefits, we aim to foster an environment where individuals can continuously learn, develop professionally, and achieve a work-life balance. Cochlear values the unique contributions, perspectives, experiences, and backgrounds of its employees, and is dedicated to building a culture that celebrates diversity and enables individuals to reach their full potential.,