Cloudwick Inc

About the Role We are looking for a talented Manager/Senior Manager - Product Support to join our Engineering team and help us scale effectively . The ideal candidate will have a unique blend of technical expertise, insatiable curiosity, and analytical mindset. The individual will be responsible for setting up efficient support processes and systems to streamline operations, improve workflows, and ensure seamless integration across departments. This role focuses on identifying gaps, implementing best practices, and optimizing existing procedures to drive operational excellence and support overall business goals. Responsibilities Develop and implement support policies for L1, L2, and L3 levels tailored to our specific products and services. Lead, manage, and scale a team of support engineers located in both India and the US. Investigate internal and customer-facing software issues, including ETL and Spark job failures. Manage and prioritize the Zendesk queue of tickets while ensuring timely and clear updates on issue status, workarounds, and resolution. Work collaboratively with the development team to identify the root cause of issues and recommend paths to resolution. Communicate possible workarounds to reported issues and maintain related support tickets. Liaise with Product Management, Development, and QA teams to recommend changes to error handling and expand coverage of potential real-world use cases. Document recurring issues and maintain product user guides to enhance user support. Requirements Bachelors degree in Computer Science, Information Technology, or related field. Minimum of 10+ years of experience in technical support or a related field, with at least 2 years in a leadership role. Strong technical background in data analytics and ETL processes, particularly with Spark jobs. Proficiency in Python for performing initial debugging and troubleshooting. In-depth understanding of AWS services related to data management and processing. Excellent problem-solving and team management skills. Outstanding communication and interpersonal abilities. Ability to work across different time zones and manage international teams. Previous experience working in a product-based company, preferably within a startup environment. Practical experience with data lakes and understanding their architecture and management. Benefits Competitive salaries and bonuses Flexible working hours. Health insurance, life and disability insurance. Eligibility for the provident fund. Unlimited Paid Time Off (PTO) with a mandatory minimum of 1 week/year. Paid vacation days, sick leaves, and holidays. Parental leave (maternity, paternity, adoption leave). Bereavement leave. Certification and training programs. Company-sponsored events and outings. Recognition and reward programs. Provision of laptops, mobile devices, and other necessary equipment. Access to software and tools for remote work. Team-building activities and retreats.

We are looking for talented Lead Software Engineers - AWS Application Developers who will be part of our Product Engineering team that builds Amorphic Data Cloud. The ideal candidate will have a unique blend of technical expertise, insatiable curiosity, and analytical mindset. The individual will be responsible for managing the team of software engineers and overseeing the development of Amorphic products. Responsibilities Design, develop, test, and maintain scalable backend applications using Python and AWS services Collaborate with cross-functional teams across the globe to identify requirements and implement solutions that meet business needs. Conduct code reviews and design discussions to ensure adh \u200b erence to coding standards and best practices. Collaborate with product owners to prioritise features and deliverables. Identify and resolve complex software issues. Design, code, and troubleshoot new features, while debugging as necessary Lead the design and architecture of complex software systems considering scalability, maintainability, and performance. Maintain and improvise the code by fixing bugs and issues that arise with the increasing scale and complexity of the product. Oversee the release management process, ensuring smooth and controlled deployment of software releases. Create and maintain comprehensive documentation for software architecture, design decisions, and coding practice Requirements BE / B.Tech in Computer Science or related field. 8+ years of experience in software development Good hands-on experience in Python programming language. Good experience in leading a team of software/application developers Solid understanding of AWS ecosystem including Lambda functions, S3 buckets, EMR clusters, DynamoDB tables etc. . Proven experience in a leadership role, leading software development teams in the delivery of complex projects. Deep understanding of software architecture and design principles, with a focus on building scalable and maintainable systems. Experience with distributed systems, micro services architecture, and cloud-based solutions. Strong knowledge of software development best practices, including code reviews, testing, and CI/CD pipelines. Experience working with AWS services and developing Cloud Native Applications using REST APIs is must have. Experience working in an agile delivery environment, especially product engineering teams. Proficiency in API testing tools such as Postman. Benefits Competitive salaries and bonuses Flexible working hours Health insurance Life and disability insurance Eligibility for the provident fund Unlimited Paid Time Off (PTO) with a mandatory minimum of 1 week/year. Paid vacation days, sick leaves and holidays Parental leave (maternity, paternity, adoption leave) Bereavement leave Certification and training programs. Company-sponsored events and outings. Recognition and reward programs. Provision of laptops, mobile devices, and other necessary equipment. Access to software and tools for remote work. Team-building activities and retreats.

We are looking for talented Sr Devops Engineers who will be part of our Product Engineering team that build Amorphic Data Cloud. The ideal candidate will have a unique blend of technical expertise, insatiable curiosity & analytical mindset. Responsibilities: Own end-to-end infrastructure right from development to non-prod to prod environment. Understand DevOps philosophy and evangelise the principles across the organization. Design and development of a technical solution for our analytics platform on the AWS cloud that aligns with architectural and quality standards, and effectively integrates solutions delivered with adjacent and tertiary solutions/technologies. Independently identifies, defines, directs, and/ or performs analysis to resolve complex, first-time issues in his or her area(s)of expertise. Ensures knowledge sharing within the team and across teams. Brings technical knowledge into the organization from external sources and links new, emerging technologies with business needs. Implement full DevOps culture of Build, Test automation with continuous integration and deployment. Requirements Minimum 5 years of experience as DevOps. Linux: 4 or more years in Unix systems engineering with experience in Red Hat Linux, Centos or Ubuntu. AWS: Working experience and good understanding of the AWS environment, including VPC, EMR, EC2, EBS, S3, RDS, SQS,Cloud Formation, Lambda and HBase. Container Runtimes: Hands-on experience with container runtimes, such as Docker and Kubernetess. Programming: Experience programming micro services or APIs with Go and Python DevOps Automation : Experience GIT, DevOps Orchestration/Configuration Management and CI/CD tools (Jenkins, CircleCI,Atlantis, Puppet, Troposphere, Terraform, Serverless, Sonar Qube and AWS CodeBuild, etc.). Networking: Working knowledge of TCP/IP networking, SMTP, HTTP and HTTPS, load-balancers (ELB, HAProxy), NGINX andhigh availability architecture. Monitoring: Hands on experience with monitoring tools such as AWS CloudWatch, Grafana and Splunk. Version Control: Working experience with one or more version control platforms (Bitbucket, Github) ETL: Job scheduler experience like Airflow or Data Pipeline. Nice to have Airflow experience. Security: Experience implementing role based security, including AD integration, security policies, and auditing in a Linux/Hadoop/AWS environment. Proficiency in writing InfrastructureasCode (IaC), using tools like CloudFormation or Terraform Strong notions of security best practices (e.g. using IAM Roles, KMS, etc.) Additional: Ability to keep systems running at peak performance, upgrade operating system, patches, and version upgrades as required. Lead other admins and platform engineers through design and implementation decisions to achieve balancebetween strategic design and tactical needs. Agile/Scrum/Kanban experience. Demonstrated communication and interpersonal skills. Proven track record of success in fast-moving organizations with complex technology applications. Collaborate with Project Managers, Product Managers, QA and Engineering teams to deliver results. Benefits Competitive salaries and bonuses. Flexible working hours. Health insurance.Life and disability insurance. Eligibility for the provident fund. Unlimited Paid Time Off (PTO) with a mandatory minimum of 1 week/year.Paid vacation days, sick leaves and holidays. Parental leave (maternity, paternity, adoption leave). Bereavement leave. Certification and training programs. Company-sponsored events and outings. Recognition and reward programs. Provision of laptops, mobile devices, and other necessary equipment.Access to software and tools for remote work. Team-building activities and retreats. Work Location- Bangalore Work Mode- Office

About the Role We are seeking a highly creative and versatile Graphic / Visual Designer with a strong foundation in UI/UX and motion desig n . As a key member of the Marketing team, you will be responsible for creating compelling visual content that supports our brand identity, product marketing, and go-to-market initiatives. This role is ideal for a designer who thrives in a fast-paced tech environment and is passionate about combining aesthetics with functional storytelling\u2014across digital, print, and motion mediums. Key Responsibilities Design High-Impact Marketing Collateral: Create brochures, social media creatives, event graphics, and pitch decks aligned with our brand identity. \u200b UI/UX & Web Support: Collaborate with web development teams to design intuitive landing pages and enhance the user experience across digital touchpoints. Motion & Animation: Develop basic motion graphics, storyboards, and animations for explainer videos, product walkthroughs, and promotional content. AI-Enhanced Design: Use AI-powered design tools to streamline workflows, generate creative variations, and maintain brand consistency. Creative Collaboration: Work closely with content, product, and leadership teams to conceptualise and deliver visually compelling campaigns. Requirements 2\u20134 years of proven experience in graphic design, with exposure to UI/UX and motion graphics. Strong and diverse portfolio demonstrating excellence in digital, print, and animated design projects. Proficiency in tools such as Adobe Creative Suite, Figma, Canva, and other modern design platforms. Graduate from a Tier-1 design institution (e.g., NID, NIFT, IDC, Srishti, MIT-ID, etc.). Experience in a B2B/SaaS environment is highly desirable. Demonstrated ability to leverage generative AI tools (e.g., for image, vector, motion asset creation). Deep understanding of visual systems, branding, and design scalability using AI-assisted workflows. Benefits Competitive salary and annual performance bonuses Flexible working hours Comprehensive health & life insurance coverage Unlimited Paid Time Off (PTO) including vacation, sick leave, and holidays Parental leave (maternity, paternity, and adoption) Professional development through certification and training programs Company-sponsored events, offsites, and outings Recognition & rewards for high-performing team members \u200b Latest equipment including laptops, mobile devices, and design tools