Cloud Support Associate ( Linux & AWS Support Engineer)

We are looking for a Linux & AWS Support Engineer to join our team and provide 24x7 monitoring, troubleshooting, and support for cloud-based and on-premise infrastructure. The ideal candidate should have strong expertise in Linux administration, AWS, Kubernetes, and monitoring tools . Key Responsibilities Infrastructure Monitoring & Troubleshooting Provide 24x7 monitoring and triaging of alerts/tickets, ensuring timely resolution. Troubleshoot issues related to Linux virtual servers, clusters, and DNS servers . Identify recurring incidents/events and escalate as per the escalation matrix . Ensure adherence to SLAs as per the customer agreement. Cloud & System Administration Manage and support Linux-based environments with AWS and Kubernetes. Work on planned activities like patching, change implementation, and system updates. Provide support for clients in a high-availability environment. Automate tasks using scripting and automation tools (added advantage). Collaboration & Process Compliance Follow defined processes for incident escalation and resolution. Coordinate with cross-functional teams to ensure smooth operations. Interact with diverse user communities and provide quick-response support. Requirements Mandatory Skills & Experience Strong communication and interpersonal skills . Proficiency in Linux administration and troubleshooting. Hands-on experience with AWS and/or Azure . Experience with monitoring tools like Dynatrace, Kibana, Grafana, and Site24x7. Ability to work in shifts (24x7 support environment) . Preferred Skills Knowledge of Kubernetes and cloud automation tools . Experience with scripting for automation. Open to learning new technologies and adapting to dynamic environments . Additional Information Onsite work is mandatory during all business working days.