Senior Diagnostic Support Engineer MSX International

4.0 - 10.0 years

15 - 20 Lacs

kolkata, mumbai, new delhi

Work from Office

Job Summary: The Senior Diagnostic Support Engineer will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7 The role involves guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently, Key Responsibilities: 24/7 Monitoring: Monitor DTC/CAN parameters at the Command Centre and raise tickets immediately when an issue is detected, Ticketing: Respond to triggered DTC/CAN alerts by creating internal tickets in the DMS system (with automation in phase 2), Customer Assistance: Provide Level 1 (L1) support over the phone, guiding customers/drivers to r...

Posted 3 weeks ago

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